News Corp | Servicenow Sr. Technical Analyst, Employee Experience
vor 22 Stunden
ServiceNow Sr. Technical Analyst, Employee Experience Position Title: ServiceNow Sr. Technical Lead Analyst, Employee Experience
Location: VIC - SBK HWT Tower 40 City Road Southbank (Melbourne)
Hybrid Role - 3 days in office
Job Summary:
The Sr. Technical Lead Analyst for Employee Experience will be responsible for enhancing the overall employee experience with technology.
This position requires close collaboration with the ServiceNow platform/service management teams to analyse and improve search analytics, virtual agent analytics, and content management for the Carousel.
Additionally, the role will involve performing technical business analysis for ServiceNow Catalog work intake and overseeing the execution of the service request catalogue process and procedures.
The ideal candidate will possess technical expertise, strong communication skills, and effective interpersonal abilities.
They will work alongside a team of experienced developers and business analysts, collaborating with internal teams to deliver customer-facing business solutions, primarily utilising Customer Workflow, Service Desk/Field Services, and Customer App Engine features of ServiceNow.
Key Responsibilities:
Utilise ServiceNow platform to analyse search analytics and optimise search results for employees Analyse virtual agent analytics to identify opportunities for improving employee experience Manage and update content for the Carousel to ensure it is relevant and up-to-date Translate business requirements into technical specifications for ServiceNow Catalogue work intake Develop, test, and implement ServiceNow Catalogue enhancements and integrations Collaborate with stakeholders to identify and prioritise enhancements to the ServiceNow platform Create and maintain documentation related to ServiceNow configuration and enhancements Participate in the full software development lifecycle, including requirements gathering, design, development, testing, and maintenance Conduct feasibility analysis, develop action plans to mitigate risks identified Perform impact analysis, create high/low level design specifications, enhance ServiceNow modules, customise functionalities according to customer specific requirements Perform validation activities based on identification, debugging, validation, and defect diagnosis Analyse incoming issues, close defects per the agreed Service Level Agreement timelines Provide support and troubleshooting for ServiceNow applications, workflows, and reports Measures:
ServiceNow platform adoption rate Search analytics improvement rate Continuous Service Improvement (CSAT) and content management satisfaction rate ServiceNow Catalogue work intake processing time Qualifications:
Bachelor's degree in Computer Science or related field ServiceNow Certified System Administrator is a plus 2+ years of experience in ServiceNow platform administration and configuration Experience in search analytics, virtual agent analytics, and content management Strong analytical and problem-solving skills Excellent communication and collaboration skills Experience with Agile methodology and working in a cross-functional team environment If you are passionate about improving the employee experience and enjoy working with technology, we encourage you to apply for this exciting opportunity to join our team.
#J-18808-Ljbffr
-
Sr. Technical Analyst, Employee Experience
vor 3 Wochen
Melbourne, Österreich New Corp VollzeitSr. Technical Analyst, Employee Experience - News CorpPosition Title: Sr. Technical Lead Analyst, Employee Experience (Melbourne, Australia) Hybrid Role – 3 days in office Job Summary: The Sr. Technical Lead Analyst for Employee Experience will be responsible for enhancing the overall employee experience with technology. This position requires close...
-
Sr. Technical Analyst, Employee Experience
vor 3 Wochen
Melbourne, Österreich New Corp VollzeitSr. Technical Analyst, Employee Experience - News CorpPosition Title: Sr. Technical Lead Analyst, Employee Experience (Melbourne, Australia)Hybrid Role – 3 days in officeJob Summary:The Sr. Technical Lead Analyst for Employee Experience will be responsible for enhancing the overall employee experience with technology. This position requires close...
-
Melbourne, Österreich News Corp VollzeitServiceNow Sr. Technical Analyst, Employee ExperiencePosition Title: ServiceNow Sr. Technical Lead Analyst, Employee Experience Location: VIC - SBK HWT Tower 40 City Road Southbank (Melbourne) Hybrid Role - 3 days in office Job Summary: The Sr. Technical Lead Analyst for Employee Experience will be responsible for enhancing the overall employee experience...
-
Melbourne, Österreich News Corp VollzeitServiceNow Sr. Technical Analyst, Employee ExperiencePosition Title: ServiceNow Sr. Technical Lead Analyst, Employee ExperienceLocation: VIC - SBK HWT Tower 40 City Road Southbank (Melbourne)Hybrid Role - 3 days in officeJob Summary:The Sr. Technical Lead Analyst for Employee Experience will be responsible for enhancing the overall employee experience with...
-
Melbourne, Österreich Tideri Jobbörse VollzeitSr. Technical Analyst, Employee Experience - News Corp Position Title: Sr. Technical Lead Analyst, Employee Experience (Melbourne, Australia) Hybrid Role – 3 days in office Job Summary: The Sr. Technical Lead Analyst for Employee Experience will be responsible for enhancing the overall employee experience with technology.This position requires close...
-
Sr Advisory Solution Consultant
vor 2 Monaten
Melbourne, Österreich Servicenow VollzeitSr Advisory Solution Consultant - BankingFull-timeEmployee Type: RegularRegion: APAC - Asia PacificWork Persona: FlexibleServiceNow is seeking a Senior Advisory Solution Consultant to provide technical sales expertise and partner with a key customer in the banking industry.You will offer product and solution advice during sales pursuits, utilizing...
-
Night Operations Manager, Logistics
vor 1 Monat
Melbourne, Österreich News Corp VollzeitWarehousing, Storage & Distribution (Manufacturing, Transport & Logistics)Full timeNews Corp Australia is seeking an Operations Manager to drive and embed a safety-first culture in Logistics through leadership, risk management, governance & assurance activities.You will ideally be based in Melbourne; however, we are open to other states Nationwide.The roster...
-
Client Strategy Director
vor 1 Woche
Melbourne, Österreich News Corp VollzeitAdd expected salary to your profile for insightsThe Client Strategy Director leads the strategic function for our team, aligned to a specific sales patch to sell and deliver connected, integrated and customised business oriented solutions and partnerships focused on driving client results.It will work with the sales, digital and product teams to generate...
-
Senior Product Security Engineer
Vor 2 Tagen
Melbourne, Österreich News Corp VollzeitNews Corp is a global diversified media and information services company focused on creating and distributing authoritative and engaging content to consumers and businesses throughout the world.The company comprises businesses across a range of media, including: news and information services, book publishing, digital real estate services, cable network...
-
Senior Product Security Engineer
Vor 2 Tagen
Melbourne, Österreich News Corp VollzeitNews Corp is a global diversified media and information services company focused on creating and distributing authoritative and engaging content to consumers and businesses throughout the world.The company comprises businesses across a range of media, including: news and information services, book publishing, digital real estate services, cable network...
-
Commercial Finance Analyst Logistics
Vor 6 Tagen
Melbourne, Österreich News Corp. Class A VollzeitWhat's the role?Reporting to the Commercial Finance Manager - Supply Chain where you will support the Supply Chain Commercial Finance team and key business stakeholders in understanding their ongoing performance against budget and forecast and to deliver an efficient cost base supported by standardized and consistently high-quality reporting, planning, and...
-
News Corp | Client Strategy Director
vor 1 Woche
Melbourne, Österreich Tideri Jobbörse VollzeitAdd expected salary to your profile for insightsThe Client Strategy Director leads the strategic function for our team, aligned to a specific sales patch to sell and deliver connected, integrated and customised business oriented solutions and partnerships focused on driving client results.It will work with the sales, digital and product teams to generate...
-
Business Analyst- Servicenow
vor 2 Monaten
Melbourne, Österreich Kinetic IT VollzeitBusiness/Systems Analysts (Information & Communication Technology)Full timeWeekly Pay & Salary Sacrifice advantagesBe part of Kinetic IT's dynamic team as a Technical Business Analyst specialising in ServiceNow. In this pivotal role, you will drive the successful implementation of ServiceNow solutions, enhancing operational efficiency and delivering...
-
Business Analyst- Servicenow
vor 2 Monaten
Melbourne, Österreich Kinetic IT VollzeitBusiness/Systems Analysts (Information & Communication Technology) Full time Weekly Pay & Salary Sacrifice advantagesBe part of Kinetic IT's dynamic team as a Technical Business Analyst specialising in ServiceNow. In this pivotal role, you will drive the successful implementation of ServiceNow solutions, enhancing operational efficiency and delivering...
-
Experimentation Manager
vor 2 Monaten
Melbourne, Österreich News Corp Australia VollzeitLocations: VIC - SBK HWT Tower 40 City Road SouthbankTime Type: Part-timePosted On: Posted YesterdayJob Requisition ID: R0033072What's the role?This 12-month Part-time (3 days a week max term) role is newly created to lead the growth of the subscription growth experimentation program, specifically the creation of the editorial / AI experimentation program...
-
Technical Product Manager
vor 22 Stunden
Melbourne, Österreich News Corporation VollzeitThe Technical Product Manager will lead the strategy and execution of platform initiatives across enterprise systems.Collaborating with Scrum Masters, Platform Delivery Managers, and development teams, the role focuses on delivering impactful products, standardising processes, and optimising product lifecycles.The role also emphasises customer-centric...
-
Night Operations Manager Logistics
vor 1 Monat
Melbourne, Österreich News Corp Australia VollzeitWhat's the role?News Corp Australia is seeking an Operations Manager to drive and embed a safety-first culture in Logistics through leadership, risk management, governance & assurance activities.You will ideally be based in Melbourne; however, we are open to other states Nationwide.The roster is Tuesday – Saturday, roughly 8pm – 3am.You will proactively...
-
Night Operations Manager Logistics
vor 1 Monat
Melbourne, Österreich News Corp Australia VollzeitWhat's the role?News Corp Australia is seeking an Operations Manager to drive and embed a safety-first culture in Logistics through leadership, risk management, governance & assurance activities.You will ideally be based in Melbourne; however, we are open to other states Nationwide.The roster is Tuesday – Saturday, roughly 8pm – 3am.You will proactively...
-
Business Analyst- Servicenow
vor 2 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitBusiness/Systems Analysts (Information & Communication Technology) Full time Weekly Pay & Salary Sacrifice advantages Be part of Kinetic IT's dynamic team as a Technical Business Analyst specialising in ServiceNow.In this pivotal role, you will drive the successful implementation of ServiceNow solutions, enhancing operational efficiency and delivering...
-
News Corp | Client Partner
Vor 2 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitAdd expected salary to your profile for insights Are you passionate about driving growth and building lasting client partnerships?We're seeking a dynamic Client Partner to join our Independent Agencies team, where you'll play a crucial role in shaping sales strategies, creating custom solutions, and fostering meaningful relationships with major accounts.As a...
