Senior Client Manager
vor 19 Stunden
Flexible and hybrid working arrangementsBe part of the National Leadership team and drive client experienceRole is based out of our Brisbane officeClient Relationship Leader - NationalAn outstanding and highly sought after position has become available to join Aon National's leadership team.
This role is responsible for driving best practice client retention activity across National, improving client experience, and delivering on client needs.We are looking for an expert insurance professional with a strategic mentality who will be responsible for driving delivery and embedding client retention strategies nationally, focusing primarily on high service clients and industry groups.Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
We are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look likeStrengthening Aon National's value proposition across High Service Clients and Industry GroupsStrengthening technical and client engagement capabilities to ensure clear articulation of our value propositions and that the best advice and service is being delivered to clientsDriving improvements to deliver more consistent client experience from acquisition through to renewalsEmbedding focus on delivering on our client service strategy and partnering with the Regional DirectorsAccountability for our Strategic account review program for high service clientsAccountability for jeopardy management for high service clientsAccountable for defensive tender responsesAccountable for driving cross sell of all of Aon to existing clientsMentoring colleagues on standard methodology in client serviceFinding opportunities for industry solutions and cross-sell opportunities across Aon NationalSkills and experience that will lead to successThis position will suit someone who is highly motivated to deliver unparalleled client experience and is a strong influencer across a National business.
A strategic approach, strong broking, and exceptional client management experience are essential.Along with the above, you will also have:Strong focus on execution and a "get things done" attitude.Exceptionally strong Strategic & Growth Mindset.Tangible work experiences or skill setTechnical insurance skillset or Insurance broking experience is desirableFinancial and business acumenLeadership experienceTier 1 qualification, insurance qualifications such as Diploma / QBIP preferredHow we support our colleaguesIn addition to our comprehensive benefits package, we encourage a diverse workforce.
Our agile, inclusive environment allows you to manage your wellbeing and work/life balance.
Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year.
We call this Smart WorkingOur continuous learning culture inspires and equips you to learn, share, and grow, helping you achieve your fullest potential.We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law.
Please contact us to request an accommodation.
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