Tal Australia | Claims Consultant
Vor 2 Tagen
From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about.
We want to grow with you.
Achieve with you.
And support you to do your best work.
That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.We're always looking for people who want to go further with us.
People who do what's right, aim high, and work smart.
Why not discover where we can go?Job DescriptionThe Claims Consultant is responsible for the proactive management of a portfolio of life insurance claims in accordance with TAL's claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.This may include but is not limited to:Adhering to external regulations (e.g.
Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines.Ensuring all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL's Customer Service Culture through the provision of high-quality, accurate and compliant work.Contributing to department and company projects as required.Gathering and interpreting relevant information to form an appropriate claims strategy.Effective determination of correct benefit entitlement ensuring that legitimate claims are paid in a timely manner in accordance with policy terms and conditions.Working collaboratively with Technical Specialists, Recovery & Support Specialists, Health Services and other internal stakeholders.Arranging and participating in case conferences and peer case discussions, including preparation of documentation, record keeping and completion of agreed actions.Providing exceptional customer service, including proactively managing communication with customers and clients relating to the management of the claim and initiating support options, where appropriate.Customer and partner stakeholder management (e.g.
advisers, trustees, fund administrators) whilst monitoring service delivery and quality.QualificationsExperience in a similar claims management role in the Financial Services or Insurance Industry.Ability to build rapport and empathy with customers during difficult times and a commitment to delivering proactive, high-quality customer service.Advanced time management and prioritisation skills.Demonstrated analytical and problem-solving skills and attention to detail.Relevant tertiary qualifications in Business, Commerce, Health or Allied Health (desirable).Diploma or Cert IV in Life Insurance, or equivalent (desirable).As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.Additional InformationAt TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people.
We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply.
Even if you don't check every box in the criteria above, we encourage you to apply today.If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal.
This is important to ensure that your application is recorded accurately.#J-18808-Ljbffr
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