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Guest Experience Manager
vor 2 Monaten
Company Description
Located in the heart of Broadbeach, just 200m from stunning sandy beaches, Sofitel Gold Coast Broadbeach is a luxurious five-star hotel. Featuring 296 beautifully appointed rooms and suites, 2 bars, 1 restaurant, 10 event spaces, a stunning multi-level pool and fitness centre.
Sofitel Gold Coast Broadbeach is looking for a dedicated and service-oriented Guest Experience Manager to elevate the guest journey at our luxury hotel. In this role, you will lead by example, ensuring exceptional service delivery, creating memorable experiences, and fostering lasting relationships with our valued guests.
Job Description
A Career that lets your passion shine: Be the driver of our service culture, loyalty, luxury and brand excellenceWork collaboratively across all departments, communicating on VIP guest movementsChampion guest activities and the delivery of Cousu Main momentsProblem solve and analyse feedback to facilitate continuous service improvementSupport and manage the loyalty and service expectations of guests through all areas of the hotelMeet and greet guests, recognising their loyalty and promoting the brand imageReview and respond to guest reviews on various channels including Trust You and Tripadvisor Qualifications
What you will bring to the role: You present with a luxury attitude and elevated EQStrong communication and interpersonal skills, with excellent relationship managementExceptional problem-solving skills, with a proactive and solution-oriented approachThe ability to remain calm under pressure with high emotional intelligenceHigh-level of hospitality knowledge, including Front Office and Food & BeverageKnowledge and ability to operate Opera Cloud Software and Guest Satisfaction Software such as Trust You.Experience working in a 5-star luxury hotel will be advantageous Additional Information
Thrive in our Sofitel Gold Coast Broadbeach community: Complimentary meal on shift available via Le CaféEmployee discounts on accommodation, dining, and lifestyle with Accor hotelsDiscounted on-site parkingPaid birthday leavePersonalized reward & recognition and learning & development programsBe part of a luxury 5-star hotel offering 296 hotel rooms and suitesWork in the heart of Broadbeach, with walking distance to beaches, restaurants and shopsBelong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone's contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
If you are ready to take the next step in your career with a leading, global luxury hotel brand,apply today.
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note that full AU working rights are required for this role.
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