Member Service Consultant

vor 13 Stunden

Melbourne, Österreich Aware Super Vollzeit

Your SUPER career starts here As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after.
We work to reimagine a new way forward for our 1.1 million members and their communities.
Each other.
And our world.
Sound good?
Learn more about us and what we do at awaresuper.com.au
Your New Role
The Service Consultant role is responsible for handlinginbound, outbound, or written member enquiries across voice email and digitalchannels.
This role is a key to delivering best help for members, educatingthem to understand and engage with their superannuation, providing educationand support on how to achieve their retirement goals.
The role will be requiredto undertake continuous learning and development to meet our member andorganisational evolving needs.
This role is required to be in office 5 days for first 3 months with hybrid arrangements considered after this (2-day office minimum requirement) Role is full time working a rotating roster across the span of hours 8am-7pm Role will be required to provide General Advice and undertake RG146 accreditation throughout your learning journey To be successful in this role you will have the following skills and experience ?
Experience in a superannuation, insurance customer service or contact centre environment.
Capacity to work collaboratively and in a team environment Ability to meet key results set by the business including (customer satisfaction, net promoter, first contact resolution and quality targets) Problem solving and analytical skills Ability to be flexible and adaptable to change Ability to self-manage performance and handle multiple interactions Commitment to personal development and ongoing learning.
Intermediate computer literacy and digital troubleshooting capability The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple.
You are balanced in accepting risk in any decision you face.
You are curious to understand risk context and choose to speak up as we simplify, learn and grow.
Employee Experience We understand that not everyone works in the same ways.
We value flexibility and know that it helps you manage work and life.
Why you'll love working at Aware Super:
Have a super impact: You'll think big and care deeply to help more Australians live their best lives in retirement.
Be part of something super unique: You'll work to reshape super and retirement.
We'll invest in your growth and give you the opportunity to work on career-defining projects.
Work with super humans: You'll work hard and innovate, but also have some fun along the way.
Feel super cared for: We'll support your wellbeing today, as well as in the future.
Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.
The Aware Super difference At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people.
We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply.
We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.

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