Senior Change Manager
Vor 7 Tagen
Company: MercerDescription:We are seeking a talented individual to join our Project team at Mercer. This role will be based in Melbourne or Sydney. This is a hybrid role that has a requirement of working at least two to three days a week in the office.Senior Change ManagerThe Senior Change Manager will be responsible for leading change management and communication efforts for the program and partner with senior stakeholders to transform the risk culture and capability at Mercer.This role will involve developing and implementing a comprehensive change management and communications strategy, engaging stakeholders, assessing change impacts, and driving adoption and readiness for the program to achieve its target state. The Senior Change Manager will play a critical role in shaping the future of Mercer and making a significant impact on its journey of transformation.18-month contractWe will count on you to:Develop a change management plan, implement the change management plan, and review and revise change management plan as required.Develop and consistently apply change management approaches throughout the program.For all workstreams, ensure effective design, implement, and embed change management plans, including impact assessments, communication and training strategies, and documentation processes for accountability.Monitor change management progress, addressing and adapting as required to deliver outcomes.Ensure all change management activities are completed by the specified deadlines.Conduct thorough change impact assessments to identify potential risks, challenges, and opportunities associated with Program Elevate. Develop mitigation strategies and action plans.Develop and deliver effective communication plans and training programs to ensure stakeholders are informed and equipped to embrace and adopt the program. Tailor communication and training materials to different stakeholder groups.Assess Mercer's readiness for change and develop strategies to enhance adoption and minimize resistance. Provide guidance and support to project teams and stakeholders throughout the change process.Serve as a change leader and advocate, promoting a culture of change readiness and continuous improvement. Provide guidance and mentorship to junior change management professionals.Create, manage and execute strategic communications across the program, ensuring the needs of all senior stakeholders are met.Partner with senior stakeholders and support the Program Director to deliver the uplift in Risk Culture and Capability to meet target state.What you need to have:A minimum of 10 years' experience in a professional services organization or professional customer services (ideal).Demonstrated experience as a senior change manager, leading change management efforts for large-scale transformation programs (must have).Demonstrated experience in cultural and organizational change programs (must have).Strong knowledge of change management methodologies, tools, and best practices (must have).Excellent verbal and written communication skills.Excellent time management skills.Excellent analytical and problem-solving skills, with the ability to identify and mitigate risks and drive effective decision-making.Demonstrated senior stakeholder management capabilities.Ability to work effectively across the organization.Self-motivation with initiative, energy, and drive to succeed.Flexible approach, thriving on change and innovation, balanced by attention to detail, risk management, and structured thinking.Why join our team:We help you be your best through professional development opportunities, interesting work, and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.Our scale enables us to provide a range of career opportunities.About us:Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work, and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy, and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
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