Imcd Deutschland Gmbh
vor 2 Monaten
Entrepreneurial, Partnership, Trust, Freedom to act, Ambitious.
These values don't just describe our company - they define our people too.
Salesforce Functional Administrator Australia
|
req1393
Posted: 11/21/2024
Salesforce Functional Administrator
The Company
IMCD is a leading global distribution partner, formulator and solutions provider of specialty chemicals and ingredients.
We have operations in over 60 countries and as we grow, we keep our founders' entrepreneurial spirit intact, creating a world of opportunity.
We are driven by our five core values: partnership, freedom to act, entrepreneurship, integrity & trust, and financial discipline.
Position Overview:
This role will play an integral role in working closely with our supply chain partners and our internal teams, driving continual improvement and developing the overall effectiveness of the business operational platform.
Reporting to the Business Transformation Manager, the Salesforce administrator acts as the primary contact for user needs, including ad hoc inquiries, troubleshooting, performance feedback, and business operations, while also driving ongoing improvements in technology and product solutions.
Additionally, the administrator will provide regular training sessions for users.
Key Responsibilities:
User & Data Lifecycle Management
• Handles account setup and access
• Able to manage account and contact transfers in Salesforce
• Mass data uploading
• SF licenses forecasting
• Other ad-hoc reports Release Management
• User Acceptance testing new releases
• Facilitate sharing of information with local Salesforce key users Stakeholder Collaboration & Continuous Improvement
• Collaborate with business teams to identify business needs and identify opportunities for improvement.
• Contribute to the enhancement of software development and solution design practices Facilitate Collaborative Workshops
• Create engaging training content, including user stories, process flows, and functional specifications
• Support ongoing training and knowledge sharing initiatives About you:
Tertiary qualification in Marketing, Business, Information Systems or a related field Experience with CRM systems, ideally Salesforce Strong understanding of CRM functionalities, administration, and relevant tools (including CPQ) Proficient in data management techniques, including migration, cleansing, and batch operations Ability to analyse data and troubleshoot technical issues Familiarity with data integration tools and techniques Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly Strong collaboration and relationship-building skills Strong analytical and problem-solving skills Experience in delivering training and providing user support with patience and empathy Understanding of business processes and ability to translate requirements into technical solutions Awareness of industry best practices, adaptability to change, and a proactive approach to improvement Advantageous Skills: Knowledge and understanding of HSEQ and Supply Chain aspects In return you will:
Join an inclusive, supportive and diverse team
Work alongside experienced colleagues in a dynamic environment that will offer opportunities to develop your career
Free onsite parking
Receive additional benefits such as a fitness subsidy, quarterly incentives, salary continuance insurance and monthly on-site massages.
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