Team Lead Customer Service Center
vor 1 Monat
Select how often (in days) to receive an alert:Team Lead Customer Service Center (all genders)City: SydneyJob Function: OperationsJob Area: Customer ServiceSeniority Level: Mid-Senior levelHRS AS A COMPANYHRS is reinventing the way businesses and governments work, stay and pay in today's dynamic global marketplace. HRS' advanced platform technology is extending its reach beyond hospitality to meetings, office space management, payment efficiency and crisis recovery.Beyond cost savings in the global post-pandemic economy, HRS clients gain from an unrivaled focus on essential aspects including safety, security and satisfaction.HRS is also recognized for its award-winning Green Stay Initiative, technology that helps corporate hotel programs achieve their NetZero targets, and its groundbreaking Crew & Passengers Solution, which leverages automation to elevate experiences for air and rail operations.Founded in 1972, HRS works with 35 percent of the global Fortune 500, as well as the world's leading hotel chains, regional hospitality groups and payment providers.POSITIONWe are looking for a Sydney based Team Lead Customer Service Center (all genders) responsible for management of Customer Services Consultants who are grouped in designated teams and to ensure the highest levels of customer service are delivered to clients while the relevant Service Level Agreements (SLAs) are met.CHALLENGEProvides encouragement to team members, including communicating team goals and identifying areas for new training or skill checksAssists management with hiring processes and new team member trainingAnswers team member questions, helps with team member problems, and oversees team member work for quality and guideline complianceDevelops strategies to promote team member adherence to company regulations and performance goalsConducts team meetings to update members on best practices and continuing expectationsProvides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaintsFOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...Professional experience in the customer service industry, with dispute management and resolution preferablyExperience working with customers via telephone and email, with the ability to maintain professionalism and sensitivity on all correspondenceSolutions-focused with acute attention to detail; ability to solve complaints like a puzzle, i.e. arranging all parts quickly and solving them appropriately, achieving a positive outcomeGood PC skills and competence in working with IT applicationsWillingness to work within a team environment and take responsibility for your workFlexibility required in hours of operation to cover busy periods and business needs, including adhering to any shift changes based on a fortnightly rosterFluency in English, verbal and writtenPERSPECTIVEAccess to a global network of a globally united and mutually responsible "Tribe of Intrapreneurs" that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.LOCATION, MOBILITY, INCENTIVEThe attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.
#J-18808-Ljbffr
-
Team Leader
vor 3 Wochen
Sydney, Österreich Pattersons Insurerbuild VollzeitSupervisors/Team Leaders (Call Centre & Customer Service) Full time Established in 1996, Pattersons Insurerbuild has been servicing the insurance industry for over 28 years, providing specialised insurance building repairs across Australia following an insurable event such as fire, flood, impact, storm, and malicious damage. The opportunity: We are seeking a...
-
Team Leader
vor 3 Wochen
Sydney, Österreich Pattersons Insurerbuild VollzeitSupervisors/Team Leaders (Call Centre & Customer Service) Full time Established in 1996, Pattersons Insurerbuild has been servicing the insurance industry for over 28 years, providing specialised insurance building repairs across Australia following an insurable event such as fire, flood, impact, storm, and malicious damage.The opportunity: We are seeking a...
-
Team Leader
vor 3 Wochen
Sydney, Österreich Pattersons Insurerbuild VollzeitSupervisors/Team Leaders (Call Centre & Customer Service)Full timeEstablished in 1996, Pattersons Insurerbuild has been servicing the insurance industry for over 28 years, providing specialised insurance building repairs across Australia following an insurable event such as fire, flood, impact, storm, and malicious damage.The opportunity:We are seeking a...
-
Hrs Gmbh | Team Lead Customer Service Center
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitSelect how often (in days) to receive an alert: Team Lead Customer Service Center (all genders) City: Sydney Job Function: Operations Job Area: Customer Service Seniority Level: Mid-Senior level HRS AS A COMPANY HRS is reinventing the way businesses and governments work, stay and pay in today's dynamic global marketplace.HRS' advanced platform technology is...
-
Pattersons Insurerbuild | Team Leader
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitSupervisors/Team Leaders (Call Centre & Customer Service) Full time Established in 1996, Pattersons Insurerbuild has been servicing the insurance industry for over 28 years, providing specialised insurance building repairs across Australia following an insurable event such as fire, flood, impact, storm, and malicious damage.The opportunity: We are seeking a...
-
Customer Service Team Lead
vor 2 Wochen
Sydney, Österreich Safewill VollzeitOur Story At Safewill, we're reshaping end-of-life planning in Australia, making it more affordable, personal, and accessible for all.Since our launch, we've grown rapidly to become one of the country's fastest-growing tech companies.Backed by leading investors like Westpac's Reinventure Fund, Carthona Capital, and Flying Fox Ventures, we're scaling fast -...
-
Customer Service Team Leader
vor 3 Monaten
Sydney, Österreich Loadsmile VollzeitAbout Ofload and our missionJoin Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in...
-
Customer Service Team Leader
vor 3 Monaten
Sydney, Österreich Loadsmile VollzeitAbout Ofload and our mission Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape.Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in...
-
Customer Service Team Leader
vor 2 Monaten
Sydney, Österreich Ofload VollzeitAbout Ofload and our mission Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape.Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in...
-
Nursing Team Lead
vor 3 Wochen
Sydney, Österreich Lead Group VollzeitNursing Team Leads are crucial in delivering exceptional patient care in Aged Care Facilities.In this role, you will lead a team of healthcare professionals to provide high-quality person-centred care.Key responsibilities include staff leadership, infection control, and operational management.Salary: AUD 120,000 per annumAbout the Role:This is a full-time...
-
Nursing Team Lead
vor 3 Wochen
Sydney, Österreich Lead Group VollzeitNursing Team Leads are crucial in delivering exceptional patient care in Aged Care Facilities.In this role, you will lead a team of healthcare professionals to provide high-quality person-centred care.Key responsibilities include staff leadership, infection control, and operational management.Salary: AUD 120,000 per annumAbout the Role:This is a full-time...
-
Team Leader, Customer Service
vor 3 Wochen
Sydney, Österreich Ofload VollzeitAbout Ofload and Our Mission FreightTech is one of the most exciting spaces to be in right now, with the opportunity to transform one of the largest industries.Freight in Australia is a $66 billion market, yet it is analogue and has many inefficiencies: 30% of the time, trucks drive empty.Networks lack transparency, data flows are fragmented, and smaller...
-
Team Leader, Customer Service
vor 3 Wochen
Sydney, Österreich Ofload VollzeitAbout Ofload and Our MissionFreightTech is one of the most exciting spaces to be in right now, with the opportunity to transform one of the largest industries. Freight in Australia is a $66 billion market, yet it is analogue and has many inefficiencies: 30% of the time, trucks drive empty. Networks lack transparency, data flows are fragmented, and smaller...
-
Team Leader, Customer Service
vor 3 Wochen
Sydney, Österreich Ofload VollzeitAbout Ofload and Our Mission FreightTech is one of the most exciting spaces to be in right now, with the opportunity to transform one of the largest industries.Freight in Australia is a $66 billion market, yet it is analogue and has many inefficiencies: 30% of the time, trucks drive empty.Networks lack transparency, data flows are fragmented, and smaller...
-
Team Leader
vor 2 Wochen
Sydney, Österreich Seniors Rights Service VollzeitOpportunity to make a real difference working for a purpose led organisationFull time role based in Surry Hills NSWGreat flexibility with access to hybrid work arrangementsSCHADS Award Level 6About the roleAre you enthusiastic about leading and motivating a team to achieve outstanding results?We are seeking an accomplished and performance-oriented Team...
-
Ofload | Team Leader, Customer Service
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitAbout Ofload and Our Mission FreightTech is one of the most exciting spaces to be in right now, with the opportunity to transform one of the largest industries.Freight in Australia is a $66 billion market, yet it is analogue and has many inefficiencies: 30% of the time, trucks drive empty.Networks lack transparency, data flows are fragmented, and smaller...
-
Customer Care Team Leader
vor 2 Monaten
Sydney, Österreich Michael Page Australia VollzeitSouth Granville LocationDynamic Opportunity About Our Client Our client is a respected industrial manufacturing organisation with a sizeable workforce.Their products have a significant presence in numerous markets across the globe, and they are known for their commitment to quality and exceptional service. Job Description Direct and monitor the Customer...
-
Nursing Team Lead
vor 1 Monat
Sydney, Österreich Lead Group VollzeitNursing Team Lead - Aged Care Facility - Sutherland - Lead GroupLead Group is seeking an experienced Clinical Leader to join their team at a reputable Residential Aged Care Facility located in Sydney's picturesque Sutherland shire, close to Miranda.This exciting opportunity allows you to work as part of a highly efficient and supportive team environment...
-
Ofload | Customer Service Team Leader | Sydney
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitAbout Ofload and our mission Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape.Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in...
-
Customer Solutions Team Leader
vor 3 Wochen
Sydney, Österreich Ampol Limited VollzeitCompany: AmpolPeople leadership role making an impactful difference and powering excellent customer serviceWork with a passionate, collaborative and diverse teamAbout Ampol: Ampol has been proudly fuelling Australia since 1900, from humble beginnings, through 120 years of growth and change.We are the operational heart of the business, responsible for the...
