Mid Market Client Success Manager
Vor 2 Tagen
In May 2023, Reward Gateway was acquired by Edenred.
Established for over 50 years and a CAC40 company listed on the Paris Stock Exchange, Edenred is a leading digital platform and the everyday companion for people at work, connecting more than 60 million users, 2 million partner merchants and nearly 1 million corporate clients across 45 countries.
Together with Edenred, we are a global market leader in benefits and employee engagement.
We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.What's in it for me?Annual pay reviewsGenuine pathways for career growth, including Elev8 high-performance programs and tailored Learning & Development initiatives, designed to guide your career in the direction that's right for you.Collaboration and client support from our world class APAC Marketing team with access to incredible thought leadership material as well as conferences and webinars such as the Reward Gateway Live: 2024 HR Trends event at the Museum of Contemporary Art, Sydney and Sydney Summit.You will also receive over 70 individual employee benefits & perks designed for financial, career, mental, physical and social wellbeing including:A flexible vacation plan of up to 45 days per year.$750 a year wellbeing allowance.Membership with Unmind - encompassing therapy, coaching, and proactive wellbeing.Appreci8 - an opportunity to gain monetary awards for doing an excellent job.Additional bonus payments for a number of life events and milestones.Employee, friends and family discounts - huge annual $$$ savings across hundreds and hundreds of retail, hospitality, travel, lifestyle brands.Flexible, hybrid working:Our office is for you to use as much as you like; as a minimum our Client Success Team works from our Sydney office or Melbourne office at least twice a week.What you'll be doing:To achieve our mission of 'Making the World a Better Place to Work' we need to deliver successful, meaningful programmes within our Mid Market client portfolio.
A Mid Market Client Success Manager will deliver an outstanding level of service, helping clients achieve adoption and high utilisation in their engagement platform offering, and showcasing the solution that Reward Gateway can offer to improve employee engagement.Key ResponsibilitiesManaging a portfolio of Mid Market clients where you will develop and maintain a strategic partnership.
You will understand their people and business goals and provide support with our solutions that will help them to achieve their internal engagement programmes.Improve the success of program usage and adoption through consultation, strategy development and delivery.See opportunities to upsell additional solutions to your clients, and collaborate with the appropriate colleagues to develop and secure those opportunities.Work in close partnership with the Strategic Account Manager to develop account plans to strengthen the client retention rates, and optimise the expansion pipeline and conversion.Retaining clients revenue by developing strategies to avoid risks and renew contracts.Planning and implementing engagement strategies including communications plans to improve employee engagement, usage and adoption of all client products.Provide advice, access to thought leadership, inviting them to relevant RG events or facilitating help and support in challenges they may face.Analysing engagement data and reviewing this with your clients to demonstrate the value of the programme and how it is aligned with their success goals.
Work with your clients to develop and implement strategies to improve these results further.Travelling to meet clients and attending client events and roadshows when required.SkillsA good level of experience in a proactive and strategic B2B client relationship or client service role with strong internal and external relationship building skills.An ability to partner with organisations of 500 - 2000 employees.Previous experience of presenting programme solutions to groups of end users.Excellent negotiation skills coupled with proven delivery against client retention and client revenue growth deliverables.Excellent communication skills with an ability to translate technical solutions or complex client challenges.Previous experience of developing and contributing to communication planning and roll-out of those initiatives.The Interview ProcessTelephone interview with our Senior Talent Acquisition Partner, APACFirst stage virtual interview with the Head of Client Success, SMB & Mid Market or Head of Enterprise Client Success and a Senior Client Success ManagerTake home presentation taskFinal virtual or in person interview and presentation with the Head of Enterprise Client Success and Mid Market Client Success Team LeadAt Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates.
If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know.
Your needs are important to us, and we want to ensure an equitable experience for every candidate.Be comfortable.
Be you.At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work.
We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation.
Express yourself, join our community and help us Make the World a Better Place to Work.We hire BETTER.Find out more about Reward Gateways approach to benefits, equality, talent, technology, empathy and what you'll get in return for joining our Mission at rg.co/lifeatrg.
#J-18808-Ljbffr
-
Mid Market Client Success Manager
Vor 2 Tagen
Sydney, Österreich Rewardgateway VollzeitIn May 2023, Reward Gateway was acquired by Edenred.Established for over 50 years and a CAC40 company listed on the Paris Stock Exchange, Edenred is a leading digital platform and the everyday companion for people at work, connecting more than 60 million users, 2 million partner merchants and nearly 1 million corporate clients across 45 countries.Together...
-
Sydney, Österreich Tideri Jobbörse VollzeitIn May 2023, Reward Gateway was acquired by Edenred.Established for over 50 years and a CAC40 company listed on the Paris Stock Exchange, Edenred is a leading digital platform and the everyday companion for people at work, connecting more than 60 million users, 2 million partner merchants and nearly 1 million corporate clients across 45 countries.Together...
-
Sydney, Österreich Hubspot VollzeitWho are we? HubSpot is a leading customer relationship management (CRM) platform for scaling companies.Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses.It's our mission to not just help them grow, but to help them grow better. At HubSpot, we believe that our values live in our...
-
Director Of Sales
Vor 2 Tagen
Sydney, Österreich Safetyculture VollzeitSafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day.Our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality, and continuous improvement.As the Director of Sales - Mid Market, APAC, you will drive our...
-
Sydney, Österreich Tideri Jobbörse VollzeitSenior Account Manager, Mid-Market SalesLocation: Sydney, NSW, AustraliaPreferred Qualifications:Bachelor's degree or equivalent practical experience.5 years of experience in advertising, consultative sales, business development, online media environment, or marketing role.Experience strategically assessing and achieving client success via sales techniques,...
-
Senior Account Manager, Mid-Market Sales
Vor 2 Tagen
Sydney, Österreich Google VollzeitSenior Account Manager, Mid-Market Sales Company: Google Location: Sydney NSW, Australia Job Overview At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google's technology, platforms and people and we welcome Indigenous applicants.Please see...
-
Senior Account Manager, Mid-Market Sales
Vor 2 Tagen
Sydney, Österreich Google VollzeitSenior Account Manager, Mid-Market Sales Company: GoogleLocation: Sydney NSW, AustraliaJob Overview At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google's technology, platforms and people and we welcome Indigenous applicants.Please see...
-
Growth Marketing Manager, Mid Market
vor 1 Tag
Sydney, Österreich Nearmap Ltd. VollzeitGrowth Marketing Manager, Mid Market (12M Contract)Full-timeThe sky's not the limit at Nearmap.We're a SaaS company, with proprietary hardware and software that's continuously advancing through our commitment to innovation.Our imagery is just the starting point.Our impact comes from our people, applying complex analysis, interpretation, and artificial...
-
Account Executive, New Business
Vor 2 Tagen
Sydney, Österreich Hootsuite Inc. VollzeitAccount Executive, New Business (Mid-Market)We're looking for an Account Executive, New Business (Mid-Market) to help us develop and close new business with mid-market Hootsuite customers within our landmark industries.You will work in a fast-paced sales environment selling Hootsuite solutions to prospective customers.You will work with our inbound lead...
-
Growth Marketing Manager, Mid Market
vor 1 Tag
Sydney, Österreich Nearmap VollzeitCompany DescriptionThe sky's not the limit at Nearmap.We're a SaaS company, with proprietary hardware and software that's continuously advancing through our commitment to innovation.Our imagery is just the starting point.Our impact comes from our people, applying complex analysis, interpretation and artificial intelligence that opens up all sorts of...
-
Account Executive
Vor 2 Tagen
Sydney, Österreich Contentsquare VollzeitContentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone that cares about digital journeys.With our flexible and scalable platform, organizations quickly get a deep understanding of their customers' whole online journey. We are a global leader in the experience analytics space, having secured $1.4 billion in...
-
Mid-Market Territory Account Manager
Vor 2 Tagen
Sydney, Österreich Palo Alto Networks VollzeitJob Description Your Career The Mid-Market Territory Account Manager partners with our customers to secure their entire digital experience.You're motivated by the desire to solve critical challenges facing our customer's secure environment, so you're prepared to connect them with a solution for every stage of threat prevention. This role is a significant...
-
Account Executive
Vor 2 Tagen
Sydney, Österreich Contentsquare VollzeitContentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone that cares about digital journeys.With our flexible and scalable platform, organizations quickly get a deep understanding of their customers' whole online journey.We are a global leader in the experience analytics space, having secured $1.4 billion in...
-
Mid-Market Software Sales
Vor 7 Tagen
Sydney, Österreich Minitab VollzeitThe OpportunityIn this role you will get to target the Mid-Market segment across the whole ANZ region and untap its vast potential.There's a huge amount of white space, along with a highly engaged and credible existing customer base that provides a great opportunity to cross-sell and up-sell into.Working with an exceptional high-performing local team you...
-
Mid-Market Software Sales
Vor 2 Tagen
Sydney, Österreich Tbwa ChiatDay Inc VollzeitIn this role you will get to target the Mid-Market segment across the whole ANZ region and untap its vast potential.There's a huge amount of white space, along with a highly engaged and credible existing customer base that provides a great opportunity to cross-sell and up-sell into.Working with an exceptional high-performing local team you will play a...
-
Mid-Market Software Sales
Vor 7 Tagen
Sydney, Österreich Minitab VollzeitThe Opportunity In this role you will get to target the Mid-Market segment across the whole ANZ region and untap its vast potential.There's a huge amount of white space, along with a highly engaged and credible existing customer base that provides a great opportunity to cross-sell and up-sell into.Working with an exceptional high-performing local team you...
-
Mid-Market Software Sales
Vor 7 Tagen
Sydney, Österreich Minitab VollzeitThe Opportunity In this role you will get to target the Mid-Market segment across the whole ANZ region and untap its vast potential.There's a huge amount of white space, along with a highly engaged and credible existing customer base that provides a great opportunity to cross-sell and up-sell into.Working with an exceptional high-performing local team you...
-
Mid-Market Territory Account Manager
Vor 3 Tagen
Sydney, Österreich Palo Alto Networks VollzeitCompany DescriptionOur Mission At Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and...
-
Mid-Market Territory Account Manager
Vor 2 Tagen
Sydney, Österreich Palo Alto Networks VollzeitAt Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before.We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who...
-
Mid-Market Territory Account Manager
Vor 2 Tagen
Sydney, Österreich Palo Alto Networks VollzeitAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before.We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who...
