Implementation Specialist
vor 2 Monaten
Current job opportunities are posted here as they become available.
Prometheus Group is a leading global provider of comprehensive and intuitive enterprise asset management (EAM) software solutions that work within ERP systems and span the full work management life cycle for maintenance and operations.
Our straightforward functionality, graphical visualization, and simple processes enable customers to increase productivity, ensure safety, reduce costs, and improve reporting.
Prometheus Group has excellent books of business opportunities to advance and excel in your career, as we work with the largest companies in the world.
About the Role As an Implementation Specialist with Prometheus Group, you can look forward to genuine career progression opportunities.
You will be provided with training and support and will collaborate with the Development team to provide solutions to our domestic and global customers.
It is expected that the Implementation Specialist will be able to liaise and communicate with customers in various locations and will work closely with the Delivery Manager.
The Implementation Specialist will take charge of understanding the ins and outs of configuring/documenting Prometheus products.
They will work cross-department with development and professional services to provide direction and clarity regarding the newest features, how to configure the application, and what to expect to be available for future releases.
This role is responsible for providing technical configuration understanding at a very granular level to the professional services team members responsible for implementing a customer system.
Responsibilities: Configuration and Implementation of our software solutions within required timeframes and budgets resulting in a high-quality outcome for the customer Debugging and resolving defects and investigating customer support issues Diagnosis and rectification of system failures Configure systems to help professional services achieve customer's goals Integration with existing software systems Documentation and report writing Work with customers and Prometheus staff to achieve successful delivery of outcomes, ensuring customer's needs are met Reporting to the Delivery Manager on trends and issues, escalating problems with both customers and staff members as required Provide insight and direction to professional services team members on implementation best practices About You We are seeking a candidate that embraces teamwork and collaboration.
As this role focuses on working with various stakeholders and clients, extremely strong communication skills are a must.
In addition, you will possess: Bachelor's degree in tech with 3+ years of experience MS SQL Server, SQL scripting and query writing Knowledge of ERP systems – SAP/Oracle/Maximo Fluency in English is required.
Why Prometheus Group?
We are a fun-loving, hard-working group of people who enjoy winning as a team
We create enterprise application software that improves the safety and efficiency of enterprise plant maintenance.
We listen to our customers and develop our tools alongside them to make sure we have products that make their lives better.
Aside from being passionate about customers and tech, there are tons of reasons to be a part of a high growth, international software company.
A few other perks of joining a magical team: Excellent Working Environment Training and Career progression A Modern office with a view (and free drinks and snacks)
Casual Dress Code Half-day Fridays (because who doesn't love a long weekend...EVERY weekend)
Reimbursements for your Gym Membership AND Health Insurance Company Outings, Trips & Events/Activities Join one of the fastest growing tech companies
We are an equal opportunity employer and believe in welcoming people of different backgrounds, experiences, abilities, and perspectives; it is what makes Prometheus Group stronger.
Australian Citizen / or Permanent resident status is ESSENTIAL for this role.
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