Customer Relationship Manager
vor 3 Wochen
Account & Relationship Management (Sales)
Full time
If you are an experienced Customer Relationship Manager looking for a new challenge, then Quest and the vibrant payments industry are right for you.
Quest is a successful, established Australian Fintech, and a great place to build your career.
This is an exciting opportunity to manage a portfolio of customers which include some of Australia's largest retailers.
What you will be responsible for:
Build a deep understanding of our customers' business and their current and emerging payment needs.
Share ideas and Quest solutions that can continually improve how our customers manage the payment needs of their customers.
Responsible for day-to-day account management functions of a set of defined strategic customer accounts.
Develop and maintain strong relationships with staff at all levels in our customer's business built on strategic alignment, advocacy, and trust.
Effectively manage internal Quest stakeholders so customers' business goals and projects are delivered on time and at or above agreed service levels.
Represent the customers' interest within Quest to ensure good alignment and strong delivery.
Ensure our obligations to customers are met and successfully manage escalations.
Ensure issues and risks are proactively identified and manage issues while serving as an escalation point for customers.
We are looking for someone who is:
Commercially insightful and has an ability to define and solve problems for customers.
A proven and experienced Relationship Manager ready for their next challenge.
Consultative and customer-focused, with good communication skills.
Capable of partnering effectively with and delivering for our customers.
Able to engage and influence with credibility across a diverse set of stakeholders and different customer groups.
Comfortable building effective relationships across all levels of management and thrives off collaboration and great teamwork.
Excited about working in the dynamic world of payments for a medium-sized Fintech.
Payments experience would be helpful.
Self-motivated, resilient, and a collaborative team player with an attitude to get things done.
Benefits of working for Quest:
Fantastic opportunity to take the next step in your career.
Belong to our award-winning Fintech company.
Excellent salary and benefits package.
Full training in our range of innovative products and services will be provided.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Client Relationship Manager?
Do you have experience in a role which requires relationship management experience?
How many years' experience do you have in a client services/account management role?
What's your expected annual base salary?
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