Service Coordinator
vor 3 Wochen
Location: Huntingdale, Victoria
Are you ready for a new opportunity? Be part of the growing Oceania Service Delivery team, with this role being located in our Melbourne office in Victoria.
Purpose of the Job As a Service Coordinator with our Oceania Service Delivery Team, you will be working within an established group of 'can do' people who provide service administrative support across Australia and New Zealand to our valued customers & stakeholders to ensure the efficiency and effectiveness of the Oceania Service Delivery.
Optimising the customer experience by applying professional knowledge and building trust with customers, colleagues, service partners and contractors.
Handling customer requests (phone calls, emails, orders etc.)
and preparing quotes, applying good professional knowledge, building trust with customers, employees, and contractors.
Other administrative matters including service contracts, organization and task management of technicians, partners, and contractors.
Global values-positive organization Great team culture and positive work environment Wide range of employee benefits Access to extensive internal training with global career development opportunities About the Responsibilities - Administrative support for all other service colleagues & contractors involved with the various Service processes Scheduling technicians for onsite work Spare parts selection and ordering Answering after sales service calls from customers and end-users Follow-up of completed open service orders, concerning faults, repairs and quotations Organising training courses, technician toolbox talks, etc. Investigate and raise customer credit requests Efficient communication with all customers, staff, dealers, and internal stakeholders Take on administrative tasks for technicians. Technical service report proof reading and writing, prior to issuing. Monitor open service orders weekly and work with the responsible technician/department for appropriate action. Flexible working arrangements with start and finish times to suit business needs Your Skills and Experience Required: At least 2 years work experience in a similar field is desirable Enthusiastic, task focused, working Outcome oriented & results orientated. Experienced in handling commercial and business support Communicative, independent, efficient, initiative-oriented, result-oriented Experience and knowledge of systems, programs such as SAP CS, SAP CRM and other MS Office applications would be desirable Previous experience with pump technology or similar would be a positive attribute Ability to work with processes and participate in projects Good communication skills both oral and written About our Company With over 17 million pumps produced annually and over 20,000 employees in more than 55 countries, Grundfos is today one of the world's leading manufacturers of pumps and pumping systems.
Our products satisfy the markets' needs for effective, reliable, and highly efficient solutions.
We contribute to global sustainability by developing water technologies that improve quality of life for people and support the planet.
More Information If this sounds like you, please click the 'Apply' button to progress with your application.
We look forward to hearing from you. Please note that we will only accept local citizens/permanent residency visa holders of the country. Grundfos is an Equal Opportunity Employer.
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