Lead Cx

vor 4 Wochen

Sydney, Österreich Amp Vollzeit

Digital & Search Marketing (Marketing & Communications)If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.Help people create their tomorrow, while you create yoursWe help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.If we do our job well, we genuinely add to the prosperity of our country and its people.How you'll make an impactThe Digital Experience and Design team within Digital Growth are accountable for the customer experience of our digital assets (AMP.com.au, My AMP desktop and app, AMP Bank App) from strategy to planning to execution (partnering with Digital IT) and optimisation.As Lead CX Designer, you will be responsible for defining, managing and defending an optimal Digital Customer Experience for all digital products and initiatives, leading the end-to-end design process from problem definition through to detailed design.You'll make an impact by:Develop and maintain comprehensive customer journey maps to identify pain points and opportunities for improvement.Conduct qualitative and quantitative research to gather insights into customer behaviours, needs, and preferences.Lead the design strategy and vision for customer experience initiatives, ensuring alignment with business goals and customer needs.Create prototypes and conduct usability testing to validate design concepts and iterate based on feedback.Work closely with cross-functional teams, including product managers, UX/UI designers, business analysts, developers, and marketing, to ensure a cohesive and integrated approach to customer experience design.Work with data and insights and performance to interrogate datasets for problem and opportunity definition and define and track outcome key results (OKRs), key performance indicators (KPIs) to measure the effectiveness of design solutions and make data-driven decisions.What you will bring to the teamBachelor's or master's degree in business, design, customer experience, service design, Human-Computer Interaction, or a related field. Evidence of continuous learning to maintain skills or grow skills in new areas.Minimum 5-7 years plus in customer experience design with at least 2 years in a lead or senior role, with a proven track record of leading successful projects in Consulting or large organizations, preferably within the financial sector.1 year or more in the Australian financial services industry would be preferrable.A strong portfolio showcasing a range of experience design projects, including web and mobile applications.Mastery of design principles, user-centred design, customer research and usability testing.Able to lead design strategy, align solutions with business goals, and stay informed about industry trends.Able to define outcomes/KPIs, make data-driven decisions, and solve design challenges using data effectively.Advanced proficiency in design tools such as Figma, Adobe Creative Suite, and prototyping tools.Advanced proficiency planning, organising, implementing and actioning customer research using leading practice online research and recruitment tools.Growing understanding and evidence leveraging AI tools to improve capacity and efficiency of self and others aligned to business privacy policies.Demonstrated experience in driving and adhering to project plans to support the development and implementation of Digital assets.Proven capability to project manage tasks across multiple stakeholders and exhibit proven team building skills and actively network across the organisation.You'll thrive here if…If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.If you're someone that can hold their own, you'll find AMP quite liberating.Why we think you'll love working at AMPDoing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it.We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.We believe in the power of inclusion and diversityWe're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.Ready to create your tomorrow?If you're someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.Don't procrastinate We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.Looking forward to meeting you.
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