Aktuelle Jobs im Zusammenhang mit Customer Service Team Lead - Sydney - Talent Connect Australia
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Nursing Team Lead
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Team Leader, Customer Service
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Pattersons Insurerbuild | Team Leader
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Nursing Team Lead
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Customer Solutions Team Leader
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Ofload | Customer Service Team Leader | Sydney
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitAbout Ofload and our mission Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape.Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in...
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Team Lead Customer Service Center
vor 1 Monat
Sydney, Österreich Hrs Gmbh VollzeitSelect how often (in days) to receive an alert:Team Lead Customer Service Center (all genders)City: SydneyJob Function: OperationsJob Area: Customer ServiceSeniority Level: Mid-Senior levelHRS AS A COMPANYHRS is reinventing the way businesses and governments work, stay and pay in today's dynamic global marketplace. HRS' advanced platform technology is...
Customer Service Team Lead
vor 2 Monaten
We are seeking a seasoned Customer Experience Team Leader with experience in process improvement and team leadership.
Our client, a well-known Retail & Apparel company, is looking for a permanent Customer Experience Team Leader to step in and provide crucial support to their CX Team.
As the Customer Experience Team Leader, you will be responsible for a range of duties, including but not limited to:
Leading, coaching, and developing the team to manage all customer communications, including voice, email, live chat, and reviews.Setting and managing team targets, rosters, and KPIs, while providing accurate reports on productivity, trends, and call outcomes.Serving as the escalation point for the team, solving complex queries and issues.Working closely with other departments, warehouse teams, and third-party couriers to identify and resolve potential issues.Managing all Zendesk administrative tasks and supporting project enhancements to improve customer experience.Answering customer calls in a timely, professional manner, while leading by example and logging details accurately into internal systems.Who You Are: A passion for delivering exceptional customer experiences.A positive attitude toward both customers and team members.Strong problem-solving skills and the ability to identify areas for improvement.Patience and active listening skills to understand customer needs.At least 1 year of experience managing a team.A desire to learn and grow within a dynamic team.Excellent written and verbal communication skills.Experience with Zendesk (preferred).Benefits: Salary of up to $90,000 + SuperGreat company culture and work environmentLearning and developmentNewly renovated office environment with on-site parking available.We encourage you to apply now if you meet the above requirements and are interested in discussing the role further
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