Customer Support
vor 2 Wochen
Pay Rate: £ 27,400
Contract Type: Permanent (Full-Time)
Shift patterns: Monday – Friday office hours
Location: Normanton - WF6 1TF
DHL, an award-winning leading supply chain business is seeking a Customer Support & Warehouse Inventory First Line Manager to play a vital role coordinating our daily logistics requirements.
To succeed in this role, you should have a comprehensive knowledge of supply chain supervisory practices and a demonstrative understanding of warehouse procedures, including storing goods and dispatching orders.
WHAT DOES THE ROLE ENTAIL?
Answering queries from internal & external customers Manage stakeholder expectations via effective communication at all times Ensure customer claims and helpdesk support is managed within SLA agreement and KPI reporting as per the agreed procedures Ensuring compliance of all customer requirements and engagement with business partners and customers to promote best in class.
Maintain system integrity, Stock Control, Goods Receipt / Despatch Processes, Reverse Logistics WHAT DO WE NEED FROM YOU?
We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:
Proficient in effective verbal and written communication across all levels.
Comprehensive knowledge of supply chain practices Computer literate with a practical knowledge of logistics software packages Excellent organisational and problem-solving skills, with the ability to supervise, organise and train direct reports A recognised qualification in Supply Chain Management or Logistics will be well-received.
WHY CHOOSE US?
As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
Free confidential 24/7 GP service Hundreds of discounts (including retail, childcare + gym) Affordable loans & enhanced pension scheme 24/7 employee support service for you (+ family) with access to free counselling and much more.
OUR APPROACH TO DIVERSITY & INCLUSION
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK.
Find out more about our global approach to Diversity, Equity, Inclusion & Belonging.
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in Supply Chain management and we keep the world moving.
Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.
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