Franchise Business Performance Coach
Vor 3 Tagen
Management - Area/Multi-site (Retail & Consumer Products)
Full time
Nurse Next Door is a leading premium home care service provider operating franchises around Australia.
We're constantly on the lookout for the best people to help Australians live more enjoyable lives.
We're more than just home care; we strive to provide companionship and dependability.
We Make Lives Better every day for our clients and care team through our 4 core values:
WOW Customer ExperienceFind a Better WayPassionate About Making a DifferenceWe are dedicated to delivering flexible in-home nursing care options to those in the aged care and disability sector, ranging from 24/7 care to one-hour visits for wound care or diabetes management.
Our end goal is to help people to live more fulfilling lives both at home and in the wider community.
Your Next AdventureReporting to our National Franchise Operations Manager, this Business Performance coaching role drives results through systems compliance and performance improvement in alignment with the purpose, core values, strategic direction and operating principles of Nurse Next Door.
Your role will include but will not be limited to the following:
Make it your mission to make a difference in the lives of those around youEducate and hold Franchise Partners accountable to following all Nurse Next Door One Best Way systems, processes and practices as outlined in the Operations ManualBuild relationships across the system and be a master at managing conversationsCelebrate success with Partners as they reach key milestones in their businessSubject matter expert and contributor to the design, development and delivery of our Foundations Training and partner development programDevelop programs and initiatives to drive the CEO's vision for Franchise Partner growth.Schedule weekly, bi-weekly, monthly, and quarterly calls (as required) with franchiseesWork closely to support the National Franchise Operations Manager to ensure compliance with the Franchising Code of AustraliaRegularly review the Operations Manual to ensure it reflects actual Operational execution and provide updates to the National Operations Manager.Provide advice on compliance with Franchise Code best practices.This role is office based at our national head office, HeartQuarters, in Hawthorn, VictoriaWhy we'll love youMotivated and excited to take the next step in your career into a role with endless future potentialProven experience supporting a rapidly growing national franchise operationExcellent communication skills, both written and verbalYou are passionate about making a difference and improving the lives of the people around youExtremely well-organised and detail-orientedLoves finding a better way to improve processes and create efficienciesDemonstrated understanding of confidentiality and professionalismNimble and agile - able to swiftly move from role to role to support the Vision.Ability to work independently and collaboratively within teams, effectively managing multiple projects and consistently meeting deadlinesA solution-oriented individual who is not afraid to ask questions, embrace advice and take initiative where appropriateNo healthcare background is required (but would be an advantage).Why you'll love usSupportive and friendly team environment that empowers every team member to succeedOpportunity to work in one of Australia's fastest-growing home care franchisesWork with an engaged team who loves to come to work every dayAn organisation that believes in celebrating every achievementOpportunities for career growth and progressionOur business believes in going above and beyond in all we doNurse Next Door's values and ethics are more than a poster on the wall; we visibly live them every day in everything we doNurse Next Door is an Equal Opportunity Employer – we support and celebrate diversity and do not discriminate.
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