Change Lead
vor 1 Monat
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Division: Australia Retail
Location: Melbourne
About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the RoleAs a Change Lead in Customer Protection, you will deliver change and provide support to the Senior Manager, Change & Capability to build, measure and improve the change capability in the team and provide an integrated view of change health across the business. Along with the Change & Implementation Analysts, the role will support change projects and initiatives to successfully deliver change within the business, from scoping to design, delivery, implementation, measurement and continuous improvement. You will work with stakeholders across tribes and the Customer Protection value chain to influence outcomes and design solutions, processes and effective delivery.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future while helping to build ours.
Role Type: Permanent
Role Location: Melbourne
Work Hours: Full-time What will your day look like?This role is accountable for:
Supporting change projects and initiatives to successfully deliver change within the businessFront door management and advisory, understanding impacts, risks and controls across the CP landscapeManage and execute CP Change governance forums and participate in other tribe change forums and working groups.Coaching and development for the Customer Protection Change team, and wider CP team to assist future pipeline of talentDevelop and embed the CP Change Playbook with education and rollout across CPDevelopment & continuous improvement of tools and resources to embed the Change FrameworkIdentifying and assisting Change Analysts to identify potential change risks and issues, assumptions, dependencies and decisions impacting implementation and work with change leads/stakeholders to develop mitigations and plans to address them.Scoping, prioritising and delivering the change components / deliverablesEnsuring that change governance and change records are implemented and audit readyWhat will you bring?To grow and be successful in this role, you will ideally bring the following:
Previous change management experience including running workshops, process and journey mappingUnderstanding of Customer Protection / Fraud Subject Matter expertise (favourable but not essential)Collaborative approach to problem solving with experience in influencing outcomesProven track record for successful roll out of projects into the businessAbility to quickly gather information on the progress of work and communicate this to key stakeholdersAble to identify, monitor and manage risks, issues and dependencies, agreeing appropriate risk responsesAbility to make decisions autonomously and communicate direction, rationale and outcomes clearly - bring people on the journeyAbility to adapt quickly, work under pressure and manage multiple activities in accordance with delivery requirements and timelinesGood research and analytical skills, and problem solving abilityYou're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
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