Senior Customer Service And Office Administration
vor 1 Monat
Senior Customer Service and Office AdministrationHouspect has been operating in Western Australia for 35 years, providing building inspection services via qualified building inspectors.
Our detailed property inspection reports, provided to Australian standards, are in a format which is easy to read and understand.
Our business operates across Western Australia and continues to grow.
About the Role We pride ourselves on our customer service.
Through our customer service team, located in our Balcatta office, we are able to support our customers and our building inspectors by having a service team that is readily available to help with enquiries, bookings, report status, special needs, and general questions.
Duties Key duties associated with the role include:
Responding to client enquiriesBooking building inspectionsProviding inspection quotes using in-house systemsAssisting in the finalisation and production of building inspection reports submitted by our Building InspectorsGeneral office administrationRequired Skills Happy, engaging, dependable team player who takes ownership of their role and responsibilities and will contribute positively to our office environmentExcellent communication skills (both written, verbal, and especially phone)An ability to empathise and engage with clients who are purchasing or building their dream home and require reassurance during the processExceptional call management and call interaction skills; not afraid to accept inbound phone enquiries as business opportunitiesThe ability to communicate effectively with our clientsExcellent, organised, efficient, and reliable administrative skillsHigh degree of accuracy with the ability to proofread client reportsComputer literacy with normal office softwareAn ability to commit and contribute to the attainment of our business goals and objectivesIdeal Experience Experience in working autonomously but within a highly productive team in a small companyExperience in managing telephone inquiriesDemonstrated and extensive above-average administrative skills gained through a busy office environmentExperience in IT systems and the MS Office suite10 - 20 years of experience working in a busy WA commercial office dealing with client and staff inquiriesExposure to the construction and/or real estate industry terms/jargon would be a valuable advantageHouspect will provide further training for successful applicants.
Hours of work are 8.30 to 5.00 pm Monday to Friday.
Houspect WA is a small family business and is an equal opportunity employer.
Applicants must be permanent residents of Australia.
Applicants must be fully vaccinated against COVID-19 and be committed to maintaining vaccinations as required.
This is a career role.
Applicants should apply via Seek and should address each of the required skills and experiences.
They should also indicate their expected salary range and availability.
Only applicants who meet the above criteria will be contacted.
Your application will include the following questions:
Do you have experience in administration?Do you have customer service experience?Which of the following Microsoft Office products are you experienced with?Which of the following statements best describes your right to work in Australia?How many years' experience do you have as an Office Administration and Customer Service Officer?What's your expected annual base salary? #J-18808-Ljbffr
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