Internal Dispute Resolution Team Leader
vor 1 Monat
Elevate Your Career with Cover-More Group:Are you passionate about ensuring exceptional customer experiences and skilled at resolving complex issues? Join Cover-More Group, a leading brand in travel insurance, who pride themselves on delivering outstanding service to travelers worldwide. As more and more people are travelling, your expertise will play a crucial role in our mission to Cover More, so our customers have to Worry Less.Why this role?Make a Difference & Influence the Future: While leading and supporting your team of IDR offices, we are looking for team members who want to be part of shaping the way we handle complaints and enhance overall customer satisfaction now and in the future.A bit about you:You bring an in-depth understanding of regulatory, privacy, and legal requirements within the general insurance industry, ensuring all practices align with industry standards.With advanced stakeholder management and strong influencing abilities, you effectively engage with both internal stakeholders to drive successful outcomes.Known for a proven track record in process improvement and change management, you drive continuous enhancements to improve efficiency and service quality.Skilled in conflict resolution and influencing decision-makers, you are dedicated to achieving favourable outcomes that balance customer needs, regulatory outcomes, and business objectives.A natural leader and mentor, you guide teams through change initiatives, fostering engagement and supporting smooth transitions throughout transformation projects.A bit about the Job:Through a strong engagement focus, you'll foster a performance-driven culture within the team, setting clear expectations and driving results.Building and nurturing a team of IDR Officers, you'll provide coaching and support to empower them to handle complaints effectively and professionally.Compliance with ASIC regulations and the General Insurance Code of Practice will be a priority, as you collaborate with internal departments to uphold these standards.Keeping the customer experience at the forefront, you'll drive a customer-centric approach within the team, ensuring every complaint is managed with care and respect.So, why choose us?We value optimism, caring, togetherness, reliability, and determination.We have more than 1500 employees worldwide: we're a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, and customer service professionals. We share a global mission to look after travellers at every step of their journey.Job flexibility. We understand the importance of ensuring work fits into your life, not the other way around. Our hybrid work policy offers the best of both worlds, with employees working 5 days from home per fortnight and the remainder in the office, supporting a healthy work-life balance.Career growth. We want you to continue to learn, develop, and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the businessTake the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave, and a comprehensive paid parental leave scheme.Travel and work with us. We'll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner. We also offer great discounts through our extensive travel partnerships…so start planning for your next trip todayDiversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.Apply today and let's go great places together
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Internal Dispute Resolution Team Leader
Vor 3 Tagen
Brisbane, Österreich Cover-More Group VollzeitZurich Cover-More helps people travel safely across the globe every day.We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong.We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with!We are seeking an...
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vor 2 Wochen
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Internal Dispute Resolution Team Leader
vor 1 Monat
Brisbane, Österreich Cover-More Group VollzeitElevate Your Career with Cover-More Group:Are you passionate about ensuring exceptional customer experiences and skilled at resolving complex issues? Join Cover-More Group, a leading brand in travel insurance, who pride themselves on delivering outstanding service to travelers worldwide. As more and more people are traveling, your expertise will play a...
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External Dispute Resolution Officer
vor 2 Wochen
Brisbane, Österreich Allianz Popular Sl. VollzeitAs an External Dispute Resolution Officer, you will play a crucial role in managing and resolving disputes by balancing commercial, regulatory, and reputational impacts through every decision, ensuring optimal outcomes for all parties involved.Your expertise will be vital in maintaining our commitment to fairness and compliance while safeguarding the...
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Brisbane, Österreich UQ College VollzeitLegal Counsel (Dispute Resolution)Apply locations St Lucia Campus time type Full time posted on Posted Today job requisition id R-45656Legal ServicesThis is a full-time fixed-term position through to January 2026 at HEW 8.Transition in-house to collaborate on diverse projects, leveraging your litigation experience while expanding into commercial...
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Brisbane, Österreich Tideri Jobbörse VollzeitCompetitive annual salary + generous annual bonus As the Internal Dispute Resolution (IDR) Manager, you will be responsible for investigating and resolving disputes regarding claims decisions, ensuring an impartial and fair approach.You will ensure customer disputes are managed professionally and fairly, aligning with regulatory standards and enhancing...
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Brisbane, Österreich Tideri Jobbörse VollzeitOur marketing leading disputes team is seeking a commercial litigator with 2-4 years PAE to join the team.About the teamOur Brisbane Dispute Resolution & Litigation (DR&L) team sits within a national practice group that acts for a vast range of clients in areas including commercial disputes and litigation, property, media, technology, mining, energy and...
