Client Care Support
vor 2 Wochen
Client Care Support (Administrative Assistant) The purpose of Family Services Australia (FSA) is to create positive change in families under stress, as well as a safer and more caring environment for families.
The Client Care Support position provides administrative support to our FSA Health & Wellbeing Team.
Client Care Support is a key support, providing day-to-day administrative duties to assist the Mental Health Support & Wellbeing team.
The responsibilities of Client Care Support include maintaining clinicians' calendars, taking client payments, responding to calls, emails, requests, and supporting the innovation of FSA processes and procedures.
This is a full-time role, working 5 days per week between the hours of 8:30am and 5:06pm.
Minimum Requirements At least 2 years' face-to-face administrative experience, preferably in a medical, allied health, or community support environment; Excellent customer service skills and ability to interact well with consumers of a service, including vulnerable children and families; Highly driven, organized, and efficient worker; Experience working in a high-paced customer service environment or an equivalent operating environment that has included successful, cohesive, and supportive engagement with team members; Ability to meet deadlines and plan your workload efficiently to meet company and client expectations; Strong proactive problem-solving ability to resolve day-to-day operational priorities with sustainable solutions; Excellent prioritization and time management ability with demonstrated resilience and calmness when operating in dynamic environments; Excellent written and verbal communication skills; Familiarity with or confidence in learning new practice management software(s) and essential programs such as Excel, Outlook, and Word; Ability to obtain Working with Children's Check and National Police Check (NPC) clearances; Current unrestricted Driver's Licence; Basic understanding of mental health vulnerabilities; Basic understanding or experience working with a range of funding modalities, i.e., third-party payments including NDIS, Medicare, and private health insurance.
Benefits and Perks Professional, community-focused, and person-centered team culture; Quarterly Community Support Framework (CSF) 360-degree appraisals; Annual Training Needs Analysis and Training, Learning and Development Plan; Charity Salary Packaging A$15,900 tax-free; Access to Employee Assistance Program (EAP); Paid Annual Family Days at Easter and Christmas.
If you are committed to achieving this exciting career and life opportunity by joining FSA, please forward an up-to-date resume and cover letter addressing the essential criteria.
Apply early as interviews will be conducted concurrently with this advert; it's a dynamic setting
As an organization, we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation, and gender identity.
Aboriginal and Torres Strait Islander people and people from a diverse cultural background are encouraged to apply.
For any initial inquiries, please contact Chelsea Harvey, HR & Recruitment Consultant on 0437 029 ***.
Thank you sincerely for your consideration; we greatly appreciate your interest in FSA and advise only final preferred candidates will be contacted for the next steps in our recruitment process.
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