Customer Service Consultants
Vor 4 Tagen
Customer Service Consultants Location: Hazelmere, Western Australia
Time Type: Full time
Posted On: Posted Yesterday
Job Requisition ID: R65753
We are looking for enthusiastic, energetic, and reliable Customer Service Consultants to join our team at the Hazelmere Contact Centre.
Every interaction is an opportunity to connect with our customers.
Responsibilities:Handle inbound and outbound customer interactions via telephone, email, and chat.Stay cool under pressure, quickly resolving customer enquiries with empathy and professionalism.Handle multiple tasks like a pro, whether it's talking with a customer while updating our systems or helping them navigate self-service options.Record important details in our Salesforce CRM, ensuring every customer gets the care they deserve.Shift Times:Days and hours are scheduled on a rotating roster and will vary weekly to meet the needs of the Contact Centre.
You must be available within the hours of 8am - 5pm, Monday - Friday.
What You'll Bring:Great communication skills with the ability to adapt to different people and situations.The ability to multitask and keep a positive attitude in a fast-paced environment.Maintain a calm and professional demeanor, actively listen to customer concerns, and use problem-solving skills to address issues effectively.A passion for customer service and a willingness to learn.
Experience in fast logistics, food, or any fast-moving industry is a big plus—but a can-do attitude is what matters most.What We Offer:Comprehensive Training: Receive paid training to ensure your success and confidence in the role.Competitive Salary: Earn above industry standards.Career Growth: Access to upskilling, training, and mentoring to support your career development.Awesome Perks: Enjoy fun and practical employee perks and discounts.Inclusive Parental Leave: Support for all parents and carers.Hybrid Work Model: Mix of office and home working after probation (one day from home).Fun Workplace: A supportive environment with plenty of opportunities to shine.About Team Global Express:Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand.
We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030.
To learn more about our story, visit teamglobalexp.com.
Why TGE:We care about our customers, our people, and our planet.
We are always innovating and improving our services.
We are driven by passion and purpose, and we never stop.
An Inclusive Workplace Works for Everyone:We celebrate difference.
We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us.
As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals, and Aboriginal and Torres Strait Islander Peoples to apply.
Our Recruitment Process:Applying for a job starts with an online application form.
From there, you may be invited to complete an online assessment followed by a virtual or in-person interview.
The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other Things to Note:When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.During the recruitment process, please keep an eye on your junk emails and spam folders for updates.TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.About Us:Connecting people and communities | Driving eCommerce | Moving Australia & New Zealand.
With an unrivalled and expansive network, Team Global Express builds unique, innovative, and tailored transport and logistics solutions to connect people, communities, and businesses across Australia and New Zealand.
Backed by Allegro Funds, Australia's most awarded and largest transformation and turnaround private equity firm, we're looking to the future and working towards new and exciting ways to put our customers' businesses at the heart of ours.
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