Head Of Customer Segments
vor 2 Monaten
Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive combine with our iconic brands to create something truly extraordinary.
For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and Clark.
As our new Head of Customer Segments, you will be a pivotal member of our Marketing Leadership team, spearheading the development and execution of strategies that drive the success of our product categories across our core Customer Segments.
Your role will involve overseeing category strategies, managing product lifecycles, and ensuring alignment with our overall business objectives.
You will collaborate closely with senior leadership and cross-functional teams, including Sales, Supply Chain & Innovation, and Finance, to maximise sales, profitability, and market share.
About the role Based at our Corporate Head Office in North Sydney, this is a key role which reports directly to the General Manager, Marketing.
This is a high-profile role, and some of your core responsibilities will include: Developing and executing segment strategies that align with GWA's overarching business goals. Conducting comprehensive market analysis to identify trends, opportunities, and assessments of the competitive landscape. Establishing both short-term and long-term plans for category growth and development. Leading, mentoring, and developing a team of senior managers and other members of our Customer Segments team. Overseeing the entire product lifecycle from concept through to discontinuation for all categories, including ensuring timely and successful product launches in collaboration with product development, supply chain, and sales teams. Collaboration with our marketing, sales, finance, and supply chain teams to ensure cohesive execution of segment and category strategies. Providing strategic direction and insights to support overall business initiatives, and leading or participating in cross-functional projects and initiatives. Utilising customer insights and market research to inform category strategies and decisions. Collaborating with our customer marketing and brand engagement teams to develop and oversee marketing campaigns and promotions, and evaluate the effectiveness of marketing activities and adjust strategies as needed. Oversee capital investment towards product development, ensuring forecasted ROI. Be the marketing champion for regional execution of activities, ensuring alignment with segments and leveraging offerings to deliver impactful customer experiences. Deliver best-in-class customer and product/brand reviews and recommendations to enhance the overall Customer Experience. About you As a strategic leader with a passion for driving category performance, you will have a track record of success in a fast-paced environment as well as:
10+ years of experience in a senior leadership role within category management. Demonstrated experience in designing and implementing successful segment and category growth strategies. Extensive experience in category management, including new product development and lifecycle management. Proven track record in leading customer channel market strategies and activating group brand strategies in local market channels. Exceptional analytical skills with the ability to identify trends, opportunities, and insights from data. Strong problem-solving abilities and a forward-thinking approach. Strategic and commercially mindset with the ability to influence at all levels. Knowledge of regulations regarding customer information usage. Experience working with suppliers and customers to build and execute plans. Background in working with market-leading B2B brands and developing successful programs and campaigns. Previous experience in a dynamic, fast-paced environment is desirable, as is a Bachelor's degree in Commerce (Marketing/Sales) or Business; Postgraduate studies in Marketing/Business preferred.
About us At GWA, we're not just a company—we're a supportive community committed to making everyday water experiences extraordinary.
Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year.
When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture.
Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways.
We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed.
Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life.
What can you expect from us? Join us on our journey from Good to Great, where you'll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong growth.
Take the first step towards an exciting career and become part of a team that's dedicated to delivering exceptional customer experiences and making a real difference in the world.
We value passion, potential, and a willingness to learn.
Aside from a supportive and collaborative culture where you'll be set up for success and know that you're making a real difference from day one, we'll offer you:
Hybrid working options Competitive remuneration and bonus structures An immersive onboarding program to set you up for success Opportunities to learn and grow through our Learning & Development programs Paid parental leave program 'Great Rewards' program - exclusive access to discounts and cashback rewards at your favourite stores 'Bathrooms & More' program - great discounts on a wide range of our products Volunteer and Community Service Leave Option to purchase additional annual leave Opportunity to take advantage of novated leasing options Health & Wellbeing Services with 24/7 in-app access to medical advice, safety support, and mental healthcare for you and your immediate family members. Annual flu vaccinations Medibank Health Insurance - discounts on corporate cover Ready to apply? Great
Just click the apply button to build your career with us
Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. GWA Group does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
We welcome and encourage applications from people of Aboriginal and Torres Strait Islander descent.
Please note that we are not accepting applications from agencies at this time.
#J-18808-Ljbffr
-
Segment Head, Legal
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitJoin our team at Macquarie Business Banking, where we offer an exceptional opportunity for a dynamic and forward-thinking Legal Segment Head.Our division is at the forefront of delivering innovative banking services to a diverse range of successful businesses, professionals, and high net worth individuals.With over 30 years of excellence, we are committed to...
-
Head Of Sales
vor 1 Monat
Melbourne, Österreich Mays Region - Modern Woodmen Of America VollzeitThis leadership and growth role will see you drive sales and corporate partnerships for a leading online brand.Working with the CEO and Head of Strategy, you will own revenue, gross margin, and customer satisfaction targets across the B2B channel.You will lead and continue to build the team across Business Development, Customer Success, and Sales.You will...
-
Head Of Customer Success
Vor 3 Tagen
Melbourne, Österreich At VollzeitLead Customer Success to Transform EducationAbout the Role:As Head of Customer Success, you'll lead a talented team of 10 Customer Success Managers (CSMs) across Australia, Asia, the Middle East, and Europe. Your mission is to drive customer adoption, retention, and advocacy, while optimizing their Lifetime Value (LTV). You'll empower your team to deliver...
-
Head Of Customer Success
vor 1 Woche
Melbourne, Österreich Sharp & Carter VollzeitLead Customer Success to Transform EducationAbout the Role:As Head of Customer Success, you'll lead a talented team of 10 Customer Success Managers (CSMs) across Australia, Asia, the Middle East, and Europe. Your mission is to drive customer adoption, retention, and advocacy, while optimizing their Lifetime Value (LTV). You'll empower your team to deliver...
-
Head Of Customer Success
vor 1 Woche
Melbourne, Österreich Sharp & Carter VollzeitLead Customer Success to Transform Education About the Role:As Head of Customer Success, you'll lead a talented team of 10 Customer Success Managers (CSMs) across Australia, Asia, the Middle East, and Europe. Your mission is to drive customer adoption, retention, and advocacy, while optimizing their Lifetime Value (LTV). You'll empower your team to deliver...
-
Head Of Customer Success
Vor 3 Tagen
Melbourne, Österreich At VollzeitLead Customer Success to Transform Education About the Role:As Head of Customer Success, you'll lead a talented team of 10 Customer Success Managers (CSMs) across Australia, Asia, the Middle East, and Europe.Your mission is to drive customer adoption, retention, and advocacy, while optimizing their Lifetime Value (LTV).You'll empower your team to deliver...
-
Coe Lead/Head Of Customer Experience
Vor 3 Tagen
Melbourne, Österreich Ing Bank N.V. VollzeitThe CoE Lead/Head of Customer Experience role represents a key leadership position within the ING Retail Bank responsible for ownership of the bank's end to end Customer Experience program.The role has broad scope including both leadership of the "Voice of the Customer" program to translate customer feedback into actionable insights, shaping product and...
-
Head Of Integrated Growth Marketing
Vor 3 Tagen
Melbourne, Österreich Cbus Super Fund VollzeitAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits...
-
Head Of Customer Advocacy
vor 3 Wochen
Melbourne, Österreich Nab - National Australia Bank VollzeitWork type: Permanent Full time Region: VIC- Melbourne CBD As the Head of Customer Advocacy within NAB's Corporate and Institutional Banking team, you will embed the voice of the customer throughout the value chain, defining, executing, and elevating leadership focus on customer obsession.The role leads the establishment of effective inner and outer feedback...
-
Head Of Customer Advocacy
vor 3 Wochen
Melbourne, Österreich Nab - National Australia Bank VollzeitWork type:Permanent Full timeRegion:VIC- Melbourne CBDAs the Head of Customer Advocacy within NAB's Corporate and Institutional Banking team, you will embed the voice of the customer throughout the value chain, defining, executing, and elevating leadership focus on customer obsession.The role leads the establishment of effective inner and outer feedback...
-
Head Of Customer Advocacy
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitWork type: Permanent Full timeRegion: VIC- Melbourne CBDAs the Head of Customer Advocacy within NAB's Corporate and Institutional Banking team, you will embed the voice of the customer throughout the value chain, defining, executing, and elevating leadership focus on customer obsession.The role leads the establishment of effective inner and outer feedback...
-
Head Of Customer Advocacy
vor 2 Wochen
Melbourne, Österreich Nab - National Australia Bank VollzeitWork type: Permanent Full time Region: VIC- Melbourne CBDAs the Head of Customer Advocacy within NAB's Corporate and Institutional Banking team, you will embed the voice of the customer throughout the value chain, defining, executing, and elevating leadership focus on customer obsession. The role leads the establishment of effective inner and outer feedback...
-
Head Of Customer Research
vor 1 Woche
Melbourne, Österreich Buscojobs VollzeitThis job offer is not available in your country.Market Research & Analysis (Marketing & Communications) Full time About the role As the Head of Customer Research at RØDE, you will lead a team responsible for driving strategic insights that inform key business decisions.This full-time role is based at our HQ in Silverwater, NSW, offering the opportunity to...
-
Head Of Integrated Growth Marketing | Melbourne, Au
vor 10 Stunden
Melbourne, Österreich Cbus Super Fund VollzeitAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits...
-
Head Of Integrated Growth Marketing | Melbourne, Au
vor 10 Stunden
Melbourne, Österreich Cbus Super Fund VollzeitAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits...
-
Head Of Customer Strategy
vor 1 Monat
Melbourne, Österreich Mlc Life Insurance VollzeitJob Description - Head of Customer Strategy & Experience (240000BV)DescriptionAre you committed to bringing your best to life every day?At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We're Australian-led and...
-
Customer Experience
vor 4 Wochen
Melbourne, Österreich Indebted VollzeitAbout InDebted InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt.Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in...
-
Head Of Sales
Vor 3 Tagen
Melbourne, Österreich Danfoss VollzeitRequisition ID: 41188Job Location(s): Melbourne, AUJob DescriptionAt Danfoss, our uncompromising focus on quality, reliability, and innovation allows us to help our customers create a more sustainable world by delivering smart, energy-efficient products, services, and solutions.We are looking for an experienced Head of Sales to join our team to drive a...
-
Head Of Strategy
Vor 3 Tagen
Melbourne, Österreich At VollzeitFull timeWe are the leading Australian owned manufacturer within the Automotive Industry servicing commercial, retail and independent channels throughout Australia and New Zealand.Our Company values are built on our key assets… People - our team members, our customers and suppliers.We are seeking to expand our Executive Leadership Team with the addition of...
-
Head Of Strategy
Vor 5 Tagen
Melbourne, Österreich Buscojobs AU C2 VollzeitFull timeWe are the leading Australian owned manufacturer within the Automotive Industry servicing commercial, retail and independent channels throughout Australia and New Zealand.Our Company values are built on our key assets… People - our team members, our customers and suppliers.We are seeking to expand our Executive Leadership Team with the addition of...
