Client Services Team Leader
vor 5 Stunden
This role is based in Katherine, relocation package will be considered for the right candidateAbout UsACS Property Services is a family-owned company, founded in 2007.
From day-to-day cleaning requirements to emergency and ad-hoc requests, our dedicated teams offer an agile service to meet our clients' evolving needs.ACS offers total peace of mind by delivering intelligent solutions that integrate technology, personnel and safety.
This is why our national footprint now spans 1000+ client sites and employs over 800 staff.
Our company values evolve around being customer-centric, constantly innovating and fostering a spirit of unity - where we work as one team, one family.In return for your hard work and commitment we provide:Competitive salary package between $70,000 - $75,000 + 11.5% SuperRelocation package will be considered for the right candidateA collaborative and positive team environmentOpportunities for ongoing training and professional developmentAbout the RoleWe are excited to offer a fantastic opportunity for a Client Services Team Leader to join our thriving team in Katherine.This role promises a competitive salary package, robust career development opportunities, and the chance to work within a supportive team that truly values its members.Your new Role:As a Client Services Team Leader, you will play a key role in ensuring the highest standards of client service and operational excellence.
Reporting directly to the Senior Client Services Manager, your responsibilities will include:Foster strong client relationships through proactive communication and regular site inspectionsAddress client feedback and concerns promptly and effectivelyEnsure client needs are met through consistent, high-quality service and timely communicationAdhere to company and industry standards for health, safety, and environmental practicesReport and manage workplace incidents and hazards to ensure a safe working environmentLead, support, and motivate cleaning staff to achieve and exceed client expectationsManage performance, training, and development to enhance team effectivenessHandle staff absences and coordinate relief as neededPerform various daily cleaning tasks on sites and cover for Cleaners when absent or on leaveReport client issues and changes to contracts promptlyManage administrative tasks including timesheets and accommodation reportsWhat we require from you:Previous experience in a similar role with cleaning/facilities managementCurrent National Police clearance (Mandatory)Working With Children's check (Mandatory)Excellent communication skillsHigh customer service skills with a friendly demeanorHigh standard of work, cleanliness and attention to detailOwn reliable transport and valid Driver's Licence (Mandatory)Able to work autonomously and use initiativeProficiency in Microsoft Office Suite (Word, Excel, etc.
)Strong skills in stakeholder management, communication, and time management.How to ApplyIf you meet our criteria and are available to commence employment immediately, please click the "APPLY NOW BUTTON" and attach your resume.At ACS, we embrace a diverse and inclusive workforce, welcoming the varied life experiences and perspectives of employees, irrespective of age, gender, ethnicity, religion, cultural background, disability or sexual orientation.
Indigenous Australians, Torres Strait Islander people and minority groups are encouraged to apply.#J-18808-Ljbffr
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