Business Solutions Manager
vor 1 Monat
Management (Information & Communication Technology)
Full time
We are seeking an experienced Business Solutions Manager to join our Australia & New Zealand regional IPH team in either Sydney or Melbourne.
As the Business Solutions Manager (ANZ), you will play a key leadership role responsible for owning all the firm's business initiatives and solutions in the region.
This includes strong partnership with key stakeholders to understand their requirements, challenges, and software deficiencies.
You will also identify any areas for potential advancement and automation and utilize this to improve and streamline the firm's success criteria.
Planning the evolution of all software whilst developing system requirements will be a key component of this role, along with having strong project management, senior leadership engagement, and presentation skills.
You will assist in managing a team of skilled professionals comprising various IP systems and Business Analysts, collaborating with cross-functional teams, and ensuring smooth and successful outcomes for key projects and solutions.
Key Responsibilities: Lead and manage a team of IT professionals Provide necessary direction, coaching, and guidance to the team Define key metrics and KPIs for your team members Strong experience in designing and managing business solutions Excellent technical skills to understand and deliver on business requirements Focus on new initiatives and drive business change across all firms Manage day-to-day operations of your remit: Regular key stakeholder engagements, business analysis/translation & system requirements, manage complex projects, cross-technology team collaboration Manage and resolve all critical requirements and feature backlogs across firms Partner with key stakeholders at member firms to evolve their business processes to meet strategic objectives Conduct continuous assessments of business procedures and devise strategies for enhancement and optimization Identify synergies across firms and collaborate with Global IT teams as required Oversee RFPs and review solution proposals for new technology acquisitions Keep up with new technology products and advancements in the IT industry Ensure all IT projects, solutions, and processes are documented Complete any other tasks as directed by the Regional Head of IT (ANZ) Projects & Change Management: Manage the implementation of strategic IT & Business projects across all firms Manage handovers from projects to BAU support Attend Change Board meetings and review and approve relevant changes Manage Business Change communications Responsible for relevant 3rd party vendors and contract negotiations & renewals Invoice approvals and Request for Proposal experience Security & Risk: Adhere to IPH cyber policies to protect against cybersecurity threats/breaches Assist in the annual audit for IT processes, systems, and solutions as directed.
Qualifications, Skills and Experience: Tertiary or professional qualification in IT/Computer Science.
ITIL (desirable) Minimum 3 years relevant experience in a people management or similar role 5+ years' experience with IP systems or software delivery Strong leadership and management skills with proven ability to lead/manage a team of engineers and achieve results.
Excellent communication and interpersonal skills for effective team management, customer service, and key business stakeholder engagement.
Experienced in communicating technical concepts to non-technical audiences Change Management training and certification an asset Demonstrates a focus on quality documentation and continuous improvement.
Project management experience with proven ability to deliver on deadlines, troubleshoot problems, and find solutions.
Service-oriented mindset and encourages team members to provide a high quality, timely service to the company and its firms and increase team morale.
Relevant business experience within the legal industry sector with specific knowledge of IP software solutions would be considered a strong asset Financial mindset to help deliver and manage approved budgets.
We kindly inform you that only shortlisted candidates will be contacted directly.
About Us: IPH Limited is the holding company for intellectual property ("IP") and associated companies offering a wide range of IP services and products.
IPH companies employ a highly skilled multidisciplinary team of approximately 1200 people in Australia, New Zealand, Canada, Singapore, Malaysia, China, Indonesia, Thailand, Philippines, and Hong Kong.
IPH companies service a diverse client base of Fortune Global 500 companies, multinationals, public sector research organisations, SMEs, and professional services firms worldwide.
The IPH Group is committed to promoting and maintaining a workplace culture of shared respect to enable us all to feel valued and be the best we can be.
We encourage applications from Aboriginal and Torres Strait Islander people and individuals from diverse backgrounds.
We remain committed to providing reasonable and fair adjustments to provide a positive, barrier-free, transparent recruitment process and supportive workplace.
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