Complaints & Disputes Officer
vor 2 Wochen
Complaints & Disputes Officer, PacificAt AIG, we are reimagining the way we help customers to manage risk. Join us as a Complaints and Disputes Officer to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.AIG is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. AIG's General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.Make your mark in Business OperationsAs a world leader in commercial and personal insurance solutions operating in over 70 countries and jurisdictions, AIG's Global Business Operations & IT team identifies and drives high-quality innovation and cost efficiency in all our processes, systems and operations.How you will create an impactThe Complaints and Disputes Officer role offers the successful candidate the opportunity to further their complaints management career while working with peers who have experience in complaints management. You will manage complex and diverse complaint types and learn about AIG's business operations, particularly as it relates to our Claims and Underwriting processes.You will be responsible for managing the dispute from IDR to EDR, as well as drawing insights from the cases to identify lessons learnt and ensure we continue to listen, act, and learn.Key accountabilities will include but are not limited to:Review, manage and resolve disputes ranging from simple to complex from start to finish in accordance with the industry Code Of Practice, Fair Code NZ, The Australia Financial Complaints Authority (AFCA) Rules, Financial Services Complaints Ltd rules (FSCL), Regulatory Guide 271 (Corporations Act) CTH (1988), and the Australian and New Zealand Complaints Management Standard.Utilise strong technical skills to evaluate disputes, determine whether to maintain or overturn previous decisions, and prepare related documentation, such as final decision letters, claims settlement terms, and/or AFCA submissions.Build meaningful relationships with customers and internal and external stakeholders, including AFCA & FSCL.Ensure fair and equitable outcomes for our customers in handling all complaints.Assist our Complaints and Disputes Manager with the preparation of reports for senior staff across our business in providing insights.Analyse data, identify root causes, and engage the business regarding significant issues related to their areas.Assist with training the wider business on our Complaint Management process and the identification of complaints.Drive service excellence by adhering to and exceeding regulatory timeframes related to the management of complaints.What you'll need to succeedStrong dispute resolution experience and/or industry experience, preferably within insurance.Understanding of our products, with a keen eye for detail and ability to follow processes, meet deadlines, and manage competing priorities.Excellent communication skills, both verbally and in writing.Effective decision-making and time management skills with the ability to work unsupervised and under pressure.Ability to manage complex matters confidently and calmly.Strong computer literacy is essential.Working understanding of Regulatory Guide 271 – Internal Dispute Resolution.Strong negotiation and problem-solving skills.Ability to manage conflicting priorities in a timely and efficient manner.Good organizational skills and ability to handle multiple tasks simultaneously.Process-oriented to implement change and continuously review and identify process improvements to gain efficiencies.Tertiary qualifications in legal, finance, or similar will be highly regarded.Ready to make a bigger impact? We look forward to reviewing your application.
#J-18808-Ljbffr
-
Complaints & Disputes Officer
vor 1 Woche
Melbourne, Österreich American International Group VollzeitComplaints & Disputes Officer, PacificAt AIG, we are reimagining the way we help customers to manage risk.Join us as a Complaints and Disputes Officer to play your part in that transformation.It's an opportunity to grow your skills and experience as a valued member of the team.AIG is a leading provider of insurance products and services for commercial and...
-
Complaints & Disputes Officer
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitComplaints & Disputes Officer At AIG, we are reimagining the way we help customers to manage risk.Join us as a Complaints and Disputes Officer to play your part in that transformation.It's an opportunity to grow your skills and experience as a valued member of the team.AIG is a leading provider of insurance products and services for commercial and personal...
-
Complaints & Disputes Officer
vor 1 Monat
Melbourne, Österreich American International Group VollzeitComplaints & Disputes OfficerAt AIG, we are reimagining the way we help customers to manage risk. Join us as a Complaints and Disputes Officer to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.AIG is a leading provider of insurance products and services for commercial and personal...
-
Complaints & Disputes Officer
vor 2 Monaten
Melbourne, Österreich American International Group VollzeitComplaints & Disputes OfficerAt AIG, we are reimagining the way we help customers to manage risk. Join us as a Complaints and Disputes Officer to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.AIG is a leading provider of insurance products and services for commercial and personal...
-
Complaints & Disputes Officer
vor 2 Monaten
Melbourne, Österreich American International Group VollzeitComplaints & Disputes Officer Locations: Melbourne, Auckland Time Type: Full time Posted on: Posted 2 Days Ago Time left to apply: End Date: October 27, 2024 (22 days left to apply) Job Requisition ID: JR2404761 At AIG, we are reimagining the way we help customers to manage risk.Join us as a Complaints and Disputes Officer to play your part in that...
-
Complaints & Disputes Officer, Pacific
vor 3 Wochen
Melbourne, Österreich American International Group VollzeitComplaints & Disputes Officer, PacificAt AIG, we are reimagining the way we help customers to manage risk. Join us as a Complaints and Disputes Officer to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.AIG is a leading provider of insurance products and services for commercial and...
-
Complaints & Disputes Officer, Pacific
vor 3 Wochen
Melbourne, Österreich American International Group VollzeitComplaints & Disputes Officer, PacificAt AIG, we are reimagining the way we help customers to manage risk.Join us as a Complaints and Disputes Officer to play your part in that transformation.It's an opportunity to grow your skills and experience as a valued member of the team.AIG is a leading provider of insurance products and services for commercial and...
-
Complaints & Disputes Officer, Pacific
vor 3 Wochen
Melbourne, Österreich AIG Vollzeit#LI-JC1 At AIG, we are reimagining the way we help customers to manage risk.Join us as a Complaints and Disputes Officer to play your part in that transformation.It's an opportunity to grow your skills and experience as a valued member of the team.AIG is a leading provider of insurance products and services for commercial and personal insurance customers.It...
-
Complaints Officer
vor 24 Stunden
Melbourne, Österreich Assurant, Inc. VollzeitThe primary responsibility of this role is to manage complaints and disputes within the Claims Team.The Complaints Officer will provide case management of escalated claims through our dedicated escalation channels, ensuring escalations are handled timely within the set service level agreements, according to the defined Terms & Conditions and existing...
-
Dispute Resolution Officer
vor 3 Wochen
Melbourne, Österreich Telecommunications Industry Ombudsman VollzeitJob Category: Call Centre and Customer Service, LegalJoin us at the TIO in our next intake of Dispute Resolution Officers. If you are:have experience in the legal industry,a law graduate looking for something different, orjust have a demonstrable passion for fairness and independence, this may be the perfect opportunity for you!About the TIO Our mission is...
-
Dispute Resolution Officer
vor 3 Wochen
Melbourne, Österreich Telecommunications Industry Ombudsman VollzeitJob Category: Call Centre and Customer Service, LegalJoin us at the TIO in our next intake of Dispute Resolution Officers. If you are:have experience in the legal industry,a law graduate looking for something different, orjust have a demonstrable passion for fairness and independence, this may be the perfect opportunity for you!About the TIO Our mission is...
-
Dispute Resolution Officer
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitJob Category: Call Centre and Customer Service, Legal Join us at the TIO in our next intake of Dispute Resolution Officers.If you are: have experience in the legal industry, a law graduate looking for something different, or just have a demonstrable passion for fairness and independence, this may be the perfect opportunity for you! About the TIO Our mission...
-
Dispute Resolution Officer
vor 2 Wochen
Melbourne, Österreich Telecommunications Industry Ombudsman VollzeitJob Category: Call Centre and Customer Service, LegalJoin us at the TIO in our next intake of Dispute Resolution Officers.If you are:have experience in the legal industry,a law graduate looking for something different, orjust have a demonstrable passion for fairness and independence, this may be the perfect opportunity for you!About the TIOOur mission is to...
-
Dispute Resolution Officer
vor 1 Monat
Melbourne, Österreich Allied Credit Pty VollzeitDescriptionAllied Credit is a leading vehicle finance firm with strategic alliances with global car, marine, and motorcycle brands.Offering white label, joint venture, and floorplan finance, our proprietary software provides a seamless, convenient, and customer-focused finance service to consumers and businesses.Allied Credit is seeking a Dispute Resolution...
-
Dispute Resolution Officer | Melbourne, Au
vor 1 Monat
Melbourne, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for...
-
Dispute Resolution Officer | Melbourne, Au
vor 1 Monat
Melbourne, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for...
-
Complaints Specialist, Superannuation
Vor 3 Tagen
Melbourne, Österreich The Vanguard Group VollzeitComplaints Specialist, Superannuation About Vanguard Vanguard Australia has been helping investors achieve their long-term financial goals for over 20 years.Serving institutional and individual clients, and financial advisers, we offer investment solutions that are low-cost, diversified and robust through time. With more than AUD $7 trillion in assets under...
-
Complaints Officer
Vor 4 Tagen
Melbourne, Österreich Charterhouse Recruitment (Australia) VollzeitWork with a leading Melbourne organisation, contribute to the ongoing development of a professional complaint resolution service. You will be working for a leading transport provider in Melbourne CBD.You will be responsible for managing a complaints caseload and investigating complaints in a timely manner providing exceptional customer...
-
Melbourne, Österreich Comcare VollzeitEL1 Assistant Director, Complaints Management CoordinationPosition Type: Full timeSalary: $119,133 to $141,953 per annum plus 15.4% superComcare has an Ongoing Vacancy for an EL1 Assistant Director, Complaints Management Coordination in Canberra or Melbourne.A merit pool may be created and may be used to fill similar Ongoing and Non-Ongoing...
-
Melbourne, Österreich Comcare VollzeitEL1 Assistant Director, Complaints Management CoordinationPosition Type: Full timeSalary: $119,133 to $141,953 per annum plus 15.4% superComcare has an Ongoing Vacancy for an EL1 Assistant Director, Complaints Management Coordination in Canberra or Melbourne.A merit pool may be created and may be used to fill similar Ongoing and Non-Ongoing...
