Complaints & Disputes Officer
vor 2 Monaten
Complaints & Disputes Officer At AIG, we are reimagining the way we help customers to manage risk.
Join us as a Complaints and Disputes Officer to play your part in that transformation.
It's an opportunity to grow your skills and experience as a valued member of the team.
AIG is a leading provider of insurance products and services for commercial and personal insurance customers.
Operating for more than 50 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.
Make your mark in Business Operations
AIG's Global Business Operations & IT team identifies and drives high-quality innovation and cost efficiency in all our processes, systems and operations.
The organization ensures we operate as one globally consistent business delivering end-to-end services locally that contribute to our customers' and AIG's success.
How you will create an impact
The Complaints and Disputes Officer role offers the successful candidate the opportunity to further their complaints management career while working with peers who have experience in complaints management.
You will manage complex and diverse complaint types, particularly as it relates to our Claims and Underwriting processes.
You will be responsible for managing the dispute from IDR to EDR, and drawing insights from the cases to identify lessons learnt.
Key accountabilities will include but are not limited to:
Reviewing, managing and resolving disputes ranging from simple to complex in accordance with the industry Code Of Practice, Fair Code NZ, AFCA Rules, FSCL rules, and Regulatory Guide 271.
Utilising strong technical skills to evaluate disputes and prepare related documentation.
Building meaningful relationships with customers and stakeholders, including AFCA & FSCL.
Ensuring fair and equitable outcomes for customers in handling all complaints.
Assisting the Complaints and Disputes Manager with preparing reports for senior staff.
Analysing data to identify root causes and significant issues.
Assisting with training the wider business on our Complaint Management process.
Driving service excellence by adhering to regulatory timeframes.
What you'll need to succeed
Strong dispute resolution experience and/or industry experience preferably within insurance.
Understanding of our products, with attention to detail and ability to meet deadlines.
Excellent communication skills, both verbally and written.
Effective decision making and time management skills.
Ability to manage complex matters confidently.
Strong computer literacy.
Understanding of Regulatory Guide 271.
Strong negotiation and problem-solving skills.
Good organizational skills and ability to handle multiple tasks simultaneously.
Tertiary qualifications in legal, finance or similar will be highly regarded.
Ready to make a bigger impact?
We look forward to reviewing your application.
Reimagining insurance to make a bigger difference to the world
AIG is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks.
We invest in our largest asset, our people, through continuous learning and development.
Welcome to a culture of belonging
We're committed to creating a culture that respects and celebrates each other's talents and backgrounds.
AIG provides equal opportunity to all qualified individuals regardless of any legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.
#J-18808-Ljbffr
-
Complaints & Disputes Officer, Pacific
vor 2 Monaten
Melbourne, Österreich American International Group VollzeitComplaints & Disputes Officer, PacificAt AIG, we are reimagining the way we help customers to manage risk.Join us as a Complaints and Disputes Officer to play your part in that transformation.It's an opportunity to grow your skills and experience as a valued member of the team.AIG is a leading provider of insurance products and services for commercial and...
-
Complaints Officer
vor 1 Monat
Melbourne, Österreich Assurant, Inc. VollzeitThe primary responsibility of this role is to manage complaints and disputes within the Claims Team.The Complaints Officer will provide case management of escalated claims through our dedicated escalation channels, ensuring escalations are handled timely within the set service level agreements, according to the defined Terms & Conditions and existing...
-
American International Group | Complaints
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitComplaints & Disputes Officer, Pacific At AIG, we are reimagining the way we help customers to manage risk.Join us as a Complaints and Disputes Officer to play your part in that transformation.It's an opportunity to grow your skills and experience as a valued member of the team.AIG is a leading provider of insurance products and services for commercial and...
-
Complaints Officer
vor 4 Wochen
Melbourne, Österreich Assurant, Inc. VollzeitThe primary responsibility of this role is to manage complaints and disputes within the Claims Team.The Complaints Officer will provide case management of escalated claims through our dedicated escalation channels, ensuring escalations are handled timely within the set service level agreements, according to the defined Terms & Conditions and existing...
-
Complaints Officer
vor 1 Woche
Melbourne, Österreich Link Group VollzeitOverviewInvestigate and coordinate complaints activity, providing a robust and transparent complaints process that will improve member experience and enable mutually satisfactory outcomes.Identify any permanent corrective actions and make recommendations where possible to reduce business risk and eliminate repeat activity.Key Accountabilities and Main...
-
Complaints Officer
vor 1 Woche
Melbourne, Österreich Link Group VollzeitOverview Investigate and coordinate complaints activity, providing a robust and transparent complaints process that will improve member experience and enable mutually satisfactory outcomes.Identify any permanent corrective actions and make recommendations where possible to reduce business risk and eliminate repeat activity.Key Accountabilities and Main...
-
North Service Centre Consultant
vor 3 Wochen
Melbourne, Österreich AMP VollzeitThis is a North Service Centre Consultant role with one of the leading companies in AU right now 🔥 -- AMP -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at AMP 🧐🧐## Job Description If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a...
-
Complaints Specialist, Superannuation
vor 1 Monat
Melbourne, Österreich The Vanguard Group VollzeitComplaints Specialist, Superannuation About Vanguard Vanguard Australia has been helping investors achieve their long-term financial goals for over 20 years.Serving institutional and individual clients, and financial advisers, we offer investment solutions that are low-cost, diversified and robust through time. With more than AUD $7 trillion in assets under...
-
Complaints Officer
vor 1 Monat
Melbourne, Österreich Charterhouse Recruitment (Australia) VollzeitWork with a leading Melbourne organisation, contribute to the ongoing development of a professional complaint resolution service. You will be working for a leading transport provider in Melbourne CBD.You will be responsible for managing a complaints caseload and investigating complaints in a timely manner providing exceptional customer...
-
Melbourne, Österreich Comcare VollzeitEL1 Assistant Director, Complaints Management CoordinationPosition Type: Full timeSalary: $119,133 to $141,953 per annum plus 15.4% superComcare has an Ongoing Vacancy for an EL1 Assistant Director, Complaints Management Coordination in Canberra or Melbourne.A merit pool may be created and may be used to fill similar Ongoing and Non-Ongoing...
-
External Dispute Resolution Case Manager
vor 2 Wochen
Melbourne, Österreich Zurich Australian Insurance Ltd. VollzeitExternal Dispute Resolution Case ManagerHow does 5 weeks leave per year, an impactful career that you'll truly love, and working for a great organisation that empowers wellbeing sound like to you? At Zurich we're on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our...
-
Team Lead, Complaints
vor 2 Monaten
Melbourne, Österreich Grow Inc. VollzeitWhether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge.GROW Inc might just be that for you!So, who is GROW Inc?Founded in 2016, we're the Australian FinTech success story you probably haven't heard about.We're solving big problems in the...
-
Sales Development Representative, Inbound
vor 1 Monat
Melbourne, Österreich Culture Amp VollzeitThis is a Sales Development Representative, Inbound role with one of the leading companies in AU right now 🔥 -- Culture Amp -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Culture Amp 🧐🧐**How you can help make a better world of work** Culture Amp is looking...
-
Complaints Specialist, Superannuation
vor 1 Monat
Melbourne, Österreich The Vanguard Group VollzeitAbout Vanguard Vanguard Australia has been helping investors achieve their long-term financial goals for over 20 years.Serving institutional and individual clients, and financial advisers, we offer investment solutions that are low-cost, diversified and robust through time.With more than AUD $7 trillion in assets under management Vanguard is one of the...
-
Complaints Specialist, Superannuation
vor 1 Monat
Melbourne, Österreich Vanguard VollzeitAbout Vanguard Vanguard Australia has been helping investors achieve their long-term financial goals for over 20 years.Serving institutional and individual clients, and financial advisers, we offer investment solutions that are low-cost, diversified and robust through time. With more than AUD $7 trillion in assets under management, Vanguard is one of the...
-
Melbourne, Österreich Tideri Jobbörse VollzeitEL1 Assistant Director, Complaints Management Coordination Position Type: Full time Salary: $119,133 to $141,953 per annum plus 15.4% super Comcare has an Ongoing Vacancy for an EL1 Assistant Director, Complaints Management Coordination in Canberra or Melbourne.A merit pool may be created and may be used to fill similar Ongoing and Non-Ongoing...
-
Complaints Team Leader
vor 10 Minuten
Melbourne, Österreich Buscojobs VollzeitAbout your new company Our client, a highly regarded private insurer, is seeking a Complaints Team Leader to lead a dedicated team within their Home Claims division.In this role, you'll oversee complaints management, ensure regulatory compliance, and support vulnerable customers, driving improvements aligned with the company's customer care framework.What's...
-
Head Of Governance, Insights And Improvements
vor 2 Monaten
Melbourne, Österreich Amp Services VollzeitHead of Governance, Insights and Improvements Superannuation (Insurance & Superannuation) If you live in Australia or New Zealand, you've likely heard of AMP.But at a time when society is changing, we are too.We're now a nimbler business with new leadership and thinking.For us, these are exciting times.There's a real potential for big thinkers to help us...
-
Head Of Governance, Insights And Improvements
vor 2 Monaten
Melbourne, Österreich Amp Services VollzeitHead of Governance, Insights and ImprovementsSuperannuation (Insurance & Superannuation)If you live in Australia or New Zealand, you've likely heard of AMP.But at a time when society is changing, we are too.We're now a nimbler business with new leadership and thinking.For us, these are exciting times.There's a real potential for big thinkers to help us...
-
Complaints Specialist, Superannuation
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitAbout Vanguard Vanguard Australia has been helping investors achieve their long-term financial goals for over 20 years.Serving institutional and individual clients, and financial advisers, we offer investment solutions that are low-cost, diversified and robust through time.With more than AUD $7 trillion in assets under management Vanguard is one of the...
