American International Group | Complaints
vor 1 Monat
Complaints & Disputes Officer, Pacific At AIG, we are reimagining the way we help customers to manage risk.
Join us as a Complaints and Disputes Officer to play your part in that transformation.
It's an opportunity to grow your skills and experience as a valued member of the team.
AIG is a leading provider of insurance products and services for commercial and personal insurance customers.
It includes one of the world's most far-reaching property casualty networks.
AIG's General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
Make your mark in Business Operations
As a world leader in commercial and personal insurance solutions operating in over 70 countries and jurisdictions, AIG's Global Business Operations & IT team identifies and drives high-quality innovation and cost efficiency in all our processes, systems, and operations.
How you will create an impact
The Complaints and Disputes Officer role offers the successful candidate the opportunity to further their complaints management career while working with peers who have experience in complaints management.
You will have the opportunity to manage complex and diverse complaint types and learn about AIG's business operations, particularly as it relates to our Claims and Underwriting processes.
You will be responsible for managing the dispute from IDR to EDR, as well as drawing insights from the cases to identify lessons learnt and to make sure we continue to listen, act and learn.
Key accountabilities will include but are not limited to:
Review, manage and resolve disputes ranging from simple to complex from start to finish in accordance with the industry Code Of Practice, Fair Code NZ, The Australia Financial Complaints Authority (AFCA) Rules, Financial Services Complaints Ltd rules (FSCL), Regulatory Guide 271 (Corporations Act) CTH (1988) and the Australian and New Zealand Complaints Management Standard.
Utilise your strong technical skills to evaluate disputes, determine whether to maintain or overturn previous decisions and prepare related documentation, such as final decision letters, claims settlement terms and/or AFCA submissions.
Build meaningful relationships with customers, internal and external stakeholders, including AFCA & FSCL.
Ensure fair and equitable outcomes for our customers in handling all complaints.
Assist our Complaints and Disputes Manager with the preparation of reports for senior staff across our business in providing insights.
Analyse data, identify root causes, and engage the business regarding significant issues related to their areas.
Assist with training the wider business on our Complaint Management process and the identification of complaints.
Drive service excellence by adhering to, and exceeding, regulatory timeframes as they relate to the management of complaints.
What you'll need to succeed
Strong dispute resolution experience and/or industry experience preferably within insurance.
Understanding of our products, with a keen eye for detail and ability to follow processes, meet deadlines, and manage competing priorities.
Excellent communication skills, both verbally and written.
Effective decision-making and time management skills with the ability to work unsupervised and under pressure.
Ability to manage complex matters confidently and calmly.
Strong computer/multiple systems literacy is essential.
A working understanding of Regulatory Guide 271 – Internal Dispute Resolution.
Strong negotiation and problem-solving skills.
Ability to manage conflicting priorities in a timely, efficient, and risk-aware manner.
Good organizational skills and ability to handle multiple tasks simultaneously.
Process-oriented to implement change and continuously review and identify process improvements to gain efficiencies.
Tertiary qualifications in legal, finance or similar will be highly regarded.
Ready to make a bigger impact?
We look forward to reviewing your application.
#J-18808-Ljbffr
-
Complaints Officer
vor 3 Wochen
Melbourne, Österreich Link Group VollzeitOverview Investigate and coordinate complaints activity, providing a robust and transparent complaints process that will improve member experience and enable mutually satisfactory outcomes.Identify any permanent corrective actions and make recommendations where possible to reduce business risk and eliminate repeat activity.Key Accountabilities and Main...
-
Complaints Officer
vor 3 Wochen
Melbourne, Österreich Link Group VollzeitOverviewInvestigate and coordinate complaints activity, providing a robust and transparent complaints process that will improve member experience and enable mutually satisfactory outcomes.Identify any permanent corrective actions and make recommendations where possible to reduce business risk and eliminate repeat activity.Key Accountabilities and Main...
-
Link Group | Complaints Officer
vor 3 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitOverview Investigate and coordinate complaints activity, providing a robust and transparent complaints process that will improve member experience and enable mutually satisfactory outcomes.Identify any permanent corrective actions and make recommendations where possible to reduce business risk and eliminate repeat activity.Key Accountabilities and Main...
-
Orchard Talent Group | Ombudsman
Vor 4 Tagen
Melbourne, Österreich Buscojobs VollzeitThe Organisation The Ombudsman Tasmania is an independent authority responsible for investigating complaints about government agencies, local councils, and a range of public authorities in Tasmania, with a focus on promoting accountability, transparency, and fairness in public administration.Established under the Ombudsman Act 1978, it addresses issues of...
-
Strategic Business Planning Manager
Vor 2 Tagen
Melbourne, Österreich The American National Red Cross VollzeitStrategic Business Planning ManagerApply locations Madison, WI time type Full time posted on Posted Yesterday job requisition id RC77254By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best.Are you ready to be part of the world's largest humanitarian network?Join us—Where...
-
Service And Escalated Complaints Specialist
vor 3 Wochen
Melbourne, Österreich Telecommunications Industry Ombudsman VollzeitService and Escalated Complaints SpecialistAt the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.The TIO's vision is for a fair and accessible communications market for Australia. We are connecting people, building trust and delivering fairness. Within...
-
Service And Escalated Complaints Specialist
vor 3 Wochen
Melbourne, Österreich Telecommunications Industry Ombudsman VollzeitService and Escalated Complaints SpecialistAt the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.The TIO's vision is for a fair and accessible communications market for Australia. We are connecting people, building trust and delivering fairness. Within...
-
Service And Escalated Complaints Specialist
vor 3 Wochen
Melbourne, Österreich Telecommunications Industry Ombudsman VollzeitService and Escalated Complaints SpecialistPosted: 18/12/2024Closing Date: 05/01/2025Job Type: Permanent - Full TimeJob Category: Call Centre and Customer ServiceAt the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.The TIO's vision is for a fair and...
-
Service And Escalated Complaints Specialist
vor 3 Wochen
Melbourne, Österreich Telecommunications Industry Ombudsman VollzeitService and Escalated Complaints SpecialistPosted: 18/12/2024Closing Date: 05/01/2025Job Type: Permanent - Full TimeJob Category: Call Centre and Customer ServiceAt the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.The TIO's vision is for a fair and...
-
Service And Escalated Complaints Specialist
Vor 2 Tagen
Melbourne, Österreich Telecommunications Industry Ombudsman VollzeitService and Escalated Complaints Specialist Posted: 18/12/2024 Closing Date: 05/01/2025 Job Type: Permanent - Full Time Job Category: Call Centre and Customer Service At the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.The TIO's vision is for a fair...
-
Service And Escalated Complaints Specialist
vor 3 Wochen
Melbourne, Österreich Telecommunications Industry Ombudsman VollzeitService and Escalated Complaints SpecialistPosted: 18/12/2024Closing Date: 05/01/2025Job Type: Permanent - Full TimeJob Category: Call Centre and Customer ServiceAt the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.The TIO's vision is for a fair and...
-
Melbourne, Österreich The American National Red Cross VollzeitCommunity Recovery Manager Hurricane Helene NC and TN Long Term Recovery page is loadedCommunity Recovery Manager Hurricane Helene NC and TN Long Term RecoveryApply locations Statewide, TN Statewide, KY Statewide, NCTime type: Full timePosted on: Posted 3 Days AgoJob requisition id: RC78002Please use Google Chrome or Mozilla Firefox when accessing Candidate...
-
Ombudsman & Health Complaints Commissioner
Vor 2 Tagen
Melbourne, Österreich Buscojobs VollzeitOnly for registered membersLocation: HobartSalary: AUD 125,000 - 150,000The Organisation The Ombudsman Tasmania is an independent authority responsible for investigating complaints about government agencies, local councils, and a range of public authorities in Tasmania, with a focus on promoting accountability, transparency, and fairness in public...
-
Melbourne, Österreich Buscojobs VollzeitJob Description - Assistant Product Manager - International Card Services, Lending Products ANZ (24022570)You Lead the Way.We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways.When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to...
-
Community Disaster Program Manager
vor 2 Monaten
Melbourne, Österreich The American National Red Cross VollzeitCommunity Disaster Program ManagerApply locations: Statewide, IDTime type: Full timePosted on: Posted 2 Days AgoJob requisition id: RC75000By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best.Are you ready to be part of the world's largest humanitarian network?Join...
-
Assurance Advisor, School Complaints
vor 1 Monat
Melbourne, Österreich Catholic Vollzeit$90k-120k +Super. Negotiable, based on experience.Do you have a background in educational settings and a passion to ensure every child receives a quality education in a safe environment?We invite you to become a valued part of the Integrity and Assurance team at the Victorian Catholic Education Authority as an Assurance Advisor, Complaints.The RoleNestled...
-
Recruitment Business Planning Associate
vor 2 Monaten
Melbourne, Österreich The American National Red Cross VollzeitRecruitment Business Planning Associate (Western Nebraska) Apply locations Statewide, NE Time type: Full time Posted on: Posted 5 Days Ago Job requisition id: RC77581 By joining the American Red Cross, you will touch millions of lives every year and experience the greatness of the human spirit at its best.Are you ready to be part of the world's largest...
-
Melbourne, Österreich Tideri Jobbörse VollzeitService and Escalated Complaints Specialist At the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.The TIO's vision is for a fair and accessible communications market for Australia.We are connecting people, building trust and delivering fairness.Within...
-
Melbourne, Österreich Tideri Jobbörse VollzeitService and Escalated Complaints Specialist Posted: 18/12/2024 Closing Date: 05/01/2025 Job Type: Permanent - Full Time Job Category: Call Centre and Customer Service At the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.The TIO's vision is for a fair...
-
International Business Sales Management Intern
Vor 2 Tagen
Melbourne, Österreich Robert Bosch Group VollzeitInternational Business Sales Management Intern - 7th July 2025 – 17th July 2026InternDremel, part of the Bosch Group, is the global market leader in versatile tool systems, such as rotary tools and other home solutions.The Dremel EA headquarters are situated in Breda, the Netherlands and take care of all marketing and sales activities together with the...
