Senior Manager Service
Vor 3 Tagen
At Midwinter, we know there's a human interaction behind every quality advice experience. That's why we're focused on supporting our clients with software that simplifies how they deliver advice. From managing compliance to scaling practices, our software supports everyday tasks so clients can focus on providing great advice and growing their business.Midwinter's digital advice framework seamlessly interacts with our flagship AdviceOS platform, enabling advisers to deliver quality advice at a lower cost and greater scale, and providing a new way for advisers to engage with their clients.About The RoleBased in our Sydney or Melbourne and reporting to the Head of Operations and Advice APAC, the Senior Service & Operations Manager will have oversight of the quality of service, support delivered, client satisfaction, and operational efficiency across Midwinter. As a senior leader, this role will be essential in building and managing high-performing teams, streamlining operations, and implementing innovative solutions that drive efficiency and excellence.What You'll DoActively manage cost and revenue opportunities across the service and support function to achieve target CEBITDA position and maintain run state profitability.Manage all contracts and renewals with continuous improvement to achieve consistently stronger outcomes for clients and Midwinter.Conduct regular client service and relationship reviews to ensure alignment with goals and contractual commitments and opportunities.Lead, coach, and mentor a high-performing service, support, and operations function, fostering a positive and collaborative team culture, encouraging innovation, commerciality, accountability, and professional growth.Monitor and analyse service and operational performance metrics, set and track goals, and manage the team to meet KPIs.Build strong long-term relationships with Enterprise and strategic IFA clients, track and monitor client SLAs, and act as escalation point to resolve complex issues in a timely manner to ensure resolution and prevention.Drive data-driven decision making to anticipate client and team needs, optimise processes, and improve service reliability.Implement processes to support team efficiency and strong outcomes aligned to client needs, business objectives, and strategy.Ensure good governance including documentation and training for service and operations teams, change and problem management, and stage-gate sign off.Work closely with Client Delivery/Project Management, Product, Engineering, and broader teams to plan and execute smooth support and transitions.Design and manage forecast, tracking, and time recording processes to ensure accuracy of invoicing.Review risk assessments and update operational processes to remain compliant with industry standards, regulations, company policies, and audit requirements, and reduce operational vulnerabilities.Unleash your potentialTo be successful in this role, your background and experience will include:10+ years of experience in senior operations/client service leadership roles, preferably in an enterprise technology or SaaS environment.Proven track record of leading service transformation initiatives and driving operational excellence.Strong understanding of client support processes, tools, and metrics, with a demonstrated commitment to success.Demonstrated ability to lead, inspire, and develop high-performing teams.Excellent interpersonal and communication skills, able to influence stakeholders across all levels.Bachelor's degree in Business, Engineering, Computer Science or a related field.Working at MidwinterOur people are the heart of our business. We work hard to provide a rich employee experience and a robust framework for ongoing career development.Competitive salary and employee benefits scheme.2 paid volunteering days and a range of community-based initiatives to get involved in.Flexible Hybrid workplace as we value work-life balance.Bravura Leave day – to celebrate events that are important to you.Generous reward and recognition programs.A friendly, social, and supportive global team that thrives on delivery & embraces diversity.So, what's next?We make hiring decisions based on your experience, skills, and passion so even if you don't match every listed skill or tick all the boxes, we'd still love to hear from you.Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know.All final applicants for this position will be asked to consent to a criminal record and background check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
#J-18808-Ljbffr
-
Senior Data Architect For Marketing Analytics
vor 3 Wochen
Sydney, Österreich Senior VollzeitJob OverviewWe are seeking a highly skilled Senior Data Architect to join our team. This is a senior-level position responsible for designing and building scalable cloud-based systems and applications for our marketing analytics clients.The ideal candidate will have at least 4+ years of experience delivering data engineering solutions on Google Cloud...
-
Marketing Analytics Engineer
Vor 4 Tagen
Sydney, Österreich Senior VollzeitSenior Marketing Analytics Engineer1 week agoFull timeDescriptionAbout UsAcceleration is a specialist practice for data, analytics & technology consulting.We are a curious team of highly skilled data and technology practitioners, inspired by experimentation and new ideas.We deliver future-forward solutions that empower our clients to compete every day in a...
-
Senior Marketing Analytics Engineer
vor 2 Wochen
Sydney, Österreich Senior VollzeitAbout UsAcceleration is a specialist practice for data, analytics & technology consulting. We are a curious team of highly skilled data and technology practitioners, inspired by experimentation and new ideas.We deliver future-forward solutions that empower our clients to compete every day in a dynamic environment. Our expertise includes media effectiveness,...
-
Senior Marketing Manager
vor 1 Monat
Sydney, Österreich Park Senior Villas Houghton VollzeitSenior Marketing Manager - Sydney - PARK Senior Villas HoughtonPARK Senior Villas Houghton Sydney2 weeks agoDescriptionDeliver business goals for NRMA B2B and motoring products including batteries and driver training.Lead a small team to maximize direct acquisition and retention of SMEs.Assess current initiatives and develop new strategies to drive business...
-
Senior Manager
vor 3 Monaten
Sydney, Österreich Fleming Farms Senior Living VollzeitThis post links directly to the Green Job post. Click to see the job post in a new tab. Deloitte - Sydney, NSW - and Sustainability Team works with the Senior Executives, CEOs and Boards of leading corporations and start-ups, leading the global response to the climate transition. Working with clients, and not for them, we bring together multi-disciplinary...
-
Senior Marketing Manager
vor 1 Monat
Sydney, Österreich Park Senior Villas Houghton VollzeitSenior Marketing Manager - Sydney, Australia - PARK Senior Villas HoughtonDeliver business goals for NRMA B2B and motoring products including batteries and driver training.Lead a small team to maximize direct acquisition and retention of SMEs.Assess current initiatives and develop new strategies to drive business performance.This is a unique opportunity to...
-
Senior Biosecurity Officer
vor 1 Monat
Sydney, Österreich Senior Spirit Of Roselle Park VollzeitSenior Biosecurity Officer - Dubbo - SENIOR SPIRIT OF ROSELLE PARK SENIOR SPIRIT OF ROSELLE PARK Dubbo 1 week ago DescriptionLead, manage and coordinate daily delivery of biosecurity and NLIS regulatory programs and services.Manage, support and guide a team of Biosecurity Officers.Ensure legislated biosecurity obligations for pest and disease management and...
-
Security Partner Manager
vor 3 Wochen
Sydney, Österreich Service Nsw VollzeitSecurity Partner Manager SNSW Grade 11/121 x ongoing Full-TimeHeadquarter location is McKell, SydneyAs the Security Partner Manager, you will collaborate with digital product teams to enhance people, processes, and practices through capability uplift, secure by design practices and implementation of initiatives to ensure security compliance and reduce the...
-
Senior Service
vor 2 Wochen
Sydney, Österreich Bravura VollzeitSenior Service & Operations ManagerGeneral InformationTeam: BaseOSClose date: Thursday, 02 January 2025Working pattern: Full timeContract Type: PermanentLocation: SydneyDepartment: 20 - 20 MidwinterDescription & RequirementsAt Midwinter, we know there's a human interaction behind every quality advice experience. That's why we're focused on supporting our...
-
Senior Service
vor 2 Wochen
Sydney, Österreich Bravura VollzeitSenior Service & Operations ManagerGeneral InformationTeam: BaseOSClose date: Thursday, 02 January 2025Working pattern: Full timeContract Type: PermanentLocation: SydneyDepartment: 20 - 20 MidwinterDescription & RequirementsAt Midwinter, we know there's a human interaction behind every quality advice experience.That's why we're focused on supporting our...
-
Senior Service
vor 3 Wochen
Sydney, Österreich Bravura Solutions VollzeitAt Midwinter, we know there's a human interaction behind every quality advice experience. That's why we're focused on supporting our clients with software that simplifies how they deliver advice. From managing compliance to scaling practices, our software supports everyday tasks so clients can focus on providing great advice and growing their...
-
Senior Service
vor 3 Wochen
Sydney, Österreich Bravura Solutions VollzeitAt Midwinter, we know there's a human interaction behind every quality advice experience. That's why we're focused on supporting our clients with software that simplifies how they deliver advice. From managing compliance to scaling practices, our software supports everyday tasks so clients can focus on providing great advice and growing their...
-
Security Partner Manager
vor 3 Wochen
Sydney, Österreich Service Nsw VollzeitSecurity Partner ManagerSNSW Grade 11/121 x ongoing Full-TimeHeadquarter location is McKell, SydneyAs the Security Partner Manager, you will collaborate with digital product teams to enhance people, processes, and practices through capability uplift, secure by design practices and implementation of initiatives to ensure security compliance and reduce the...
-
Business Service Manager
vor 1 Woche
Sydney, Österreich Peer Wealth VollzeitBusiness Service Manager / Senior ManagerBusiness Services & Corporate Advisory (Accounting)Full timePeer Wealth is an award-winning, fast-growing financial advisory firm located in Manly, Sydney Northern Beaches. Unlike traditional accounting firms, we offer comprehensive financial advisory services to high and ultra-high-net-worth individuals and small to...
-
Business Service Manager
vor 1 Woche
Sydney, Österreich Peer Wealth VollzeitBusiness Service Manager / Senior ManagerBusiness Services & Corporate Advisory (Accounting)Full timePeer Wealth is an award-winning, fast-growing financial advisory firm located in Manly, Sydney Northern Beaches.Unlike traditional accounting firms, we offer comprehensive financial advisory services to high and ultra-high-net-worth individuals and small to...
-
Coordinator Student Services
Vor 6 Tagen
Sydney, Österreich Ambulance Service Of Nsw VollzeitNSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW.We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and...
-
Senior Investigator
vor 1 Monat
Sydney, Österreich Senior Spirit Of Roselle Park VollzeitSenior Investigator - Sydney, Australia - SENIOR SPIRIT OF ROSELLE PARKSenior Investigator Role Summary: Develop strategy, plan, and conduct investigations, leading staff and resources, gathering evidence, analyzing data, and presenting relevant evidence.Develop strategy, plan, and conduct investigations.Gather evidence through examinations, witness...
-
Senior Service Delivery Manager
vor 3 Wochen
Sydney, Österreich Bravura Solutions VollzeitAt Midwinter, we know there's a human interaction behind every quality advice experience. That's why we're focused on supporting our clients with software that simplifies how they deliver advice. From managing compliance to scaling practices, our software supports everyday tasks so clients can focus on providing great advice and growing their...
-
Senior Service Delivery Manager
vor 3 Wochen
Sydney, Österreich Bravura Solutions VollzeitAt Midwinter, we know there's a human interaction behind every quality advice experience. That's why we're focused on supporting our clients with software that simplifies how they deliver advice. From managing compliance to scaling practices, our software supports everyday tasks so clients can focus on providing great advice and growing their...
-
Bravura | Senior Service
vor 1 Woche
Sydney, Österreich Tideri Jobbörse VollzeitSenior Service & Operations Manager General InformationTeam: BaseOSClose date: Thursday, 02 January 2025Working pattern: Full timeContract Type: PermanentLocation: SydneyDepartment: 20 - 20 Midwinter Description & RequirementsAt Midwinter, we know there's a human interaction behind every quality advice experience.That's why we're focused on supporting our...
