Assistant Front Office Manager
Vor 5 Tagen
The Opportunity With an unbeatable beachfront location, the resort is accessible via 4WD and is the east coast's go-to destination for exploring the island's iconic destinations.
With expansive grounds, the resort includes 83 newly renovated hotel rooms and apartments, as well as a restaurant and bar, renowned Eurong Bakery, and general store.
The Assistant Front Office Manager will oversee the front desk service team, ensuring that daily operations run smoothly and efficiently.
This role includes providing leadership and guidance to the team, fostering a positive and supportive work environment, and ensuring exceptional guest experiences.
You will be responsible for training and mentoring team members to deliver professional customer service, ensuring the accuracy of guest records, and addressing any issues that may arise.
The position requires a focus on maintaining high standards of guest satisfaction while driving operational excellence at the front office.
This is a permanent full-time live-on island opportunity, working across a broad rostering system.
Skills, Qualifications & Experience Demonstrated previous experience in a similar role within a hotel or resort environmentExperience in operations software ie: Maxial, Respax (Sihot highly regarded)Exceptional time management skillsExcellent communication skillsExtraordinarily high level of customer service and work ethicDemonstrated experience in daily cashiering procedures, credit card reconciliationDemonstrate the understanding of cultural diversity within the workplaceHold the unrestricted right to live and work in AustraliaThe Benefits - conditions apply Private accommodation including 3 daily meals and Wi-Fi.$1000 Annual Sealink Employee Travel Allowance25% off resort dining, retail and spaFree Island 4WD bus toursFree ferry transfers to-and-from the islandAccess to the resort pool and staff gymAbout Us K'gari is a World Heritage listed island off Australia's Eastern Queensland coast, is the world's largest sand island, stretching over 120km.
With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be?
SeaLink K'gari is part of SeaLink Marine & Tourism, one of Australia's largest marine and tourism businesses with 11 business units across six states and territories, connecting our customers to many of Australia's most beautiful island destinations and brilliant experiences.
With globally recognised brands such as SeaLink, Captain Cook Cruises and Kingfisher Bay Resort, we are a team who go beyond what others will do and are invested in supporting the communities and customers we serve.
SeaLink Marine and Tourism is part of the Kelsian Group - Australia's largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands.
Living and working in paradise… we can't think of anything better How to Apply Click APPLY and upload a copy of your resume outlining your experience.
All final applicants for this position will be required to consent to a criminal record check.
Please note that people with criminal records are not automatically barred from applying for this position, as each application will be considered on its merits.
We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.
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