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Assessor - Heavy Motor & Mpe
vor 2 Monaten
Our Repair Management Team manages the entire repair process from the accident scene until the final delivery of the vehicle; ensuring exceptional customer service is delivered every step of the way.
It will be your responsibility to ensure repair costs are managed without sacrificing quality.
Managing the customers' expectations, explaining the repair process and keeping them informed are key requirements of this role.
Day to day, you will:
Perform on-site assessmentsValidate accident description to damage observed during assessmentReview and negotiate towing and recovery processDetermine the correct repair process and parts identificationCompose expert reports to claims in a timely mannerManage the Repairer relationships and contribute to the industryAre you the Repair Manager we are looking for? A motivated and innovative problem solver, you will have excellent time management skills and a strong customer service focus.
This role will require you to be a confident negotiator and demonstrate integrity and urgency in delivering your outcomes.
In addition, you will have:
Minimum 5 years' experience in the mobile plant or heavy vehicle repair industry (essential)Excellent communication and relationship building skillsWhat to expect when you're a part of the NTI family: NTI is a market leader in the specialist insurance industry, boasting over 50 years' experience, and backed by two of Australia's largest insurers (CGU and Vero).
As the recent recipient of the 2022 Australian HR Awards Employer of Choice we are committed to being a Best Employer of the Best People and as such, we offer:
A real and tangible commitment to your development and ongoing studyCompetitive annual incentive program of up to 20% of your salary packageUp to 50% discount on a large range of personal insurance productsAccess to discounts on over 350 retailers across AustraliaPaid parental leave and the ability to apply for flexible working arrangements + moreAt NTI, we're committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions.
Ready to apply?
We can't wait to read your application Our application process is tailored to each role based on the unique requirements.
You may be required to complete phone, face to face or video interviews, and a criminal history check as part of the application process.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?What's your expected annual base salary?How much notice are you required to give your current employer?#J-18808-Ljbffr
