Customer Service Team Leader

vor 1 Tag

Brisbane, Österreich American President Lines Vollzeit

Location: Brisbane, AUCEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.YOUR ROLEJoin our team as Customer Service Team Leader at Eagle Farm QLD, where you will oversee customer service operations to ensure our clients receive excellent service across all interactions. This role is essential in maintaining smooth departmental functions, managing client relationships, and ensuring all service tasks are completed to the highest standards.WHAT ARE YOU GOING TO DO?Specifically, you will:Ensure all customer information is accurate and current, manage account credit statuses, and provide proactive updates on delivery schedules, shipment queries, and service requirements.Collaborate with warehouse and operational staff to fulfil client requirements, resolving any service-related issues swiftly.Develop and maintain client-specific Standard Operating Procedures (SOPs) in alignment with organisational standards.Address customer complaints and resolve issues promptly to maintain a high level of customer satisfaction.Promote our range of services, including import, export, and value-added offerings, to support business growth and strengthen client relationships.WHAT ARE WE LOOKING FOR?Our ideal candidate has experience in customer service within freight forwarding, as well as:Exposure to supervising others, with the ability to coach a team in a fast-paced logistics environment to meet service goals and uphold high performance standards.Excellent interpersonal, written, and verbal communication skills, enabling effective and professional interactions with clients, carriers, and internal teams across multiple levels.Demonstrated organisational skills, with the capability to manage complex shipments, prioritise effectively, and perform well under time-sensitive conditions.Proficiency in freight forwarding and customer management software, with CargoWise experience highly preferred, alongside strong general computer skills, including Microsoft Office.In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.WHAT DO WE HAVE TO OFFER?In addition to a challenging and rewarding work environment and competitive pay, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.CEVA Logistics' Diversity Statement:As a global organisation, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes, and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. CEVA Logistics is proud to be an equal employment opportunity workplace. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic.
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