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Customer Consultant
vor 2 Wochen
Your new role with Bendigo Bank is just a few clicks away.
Job Closes: 17th January; Interviews Occurring 21st - 23rd January
About the role
You'll be part of a dynamic, connected, and fun environment, working with a range of customer consultants, lending specialists, and team leaders.
You'll answer customer calls, respond to customer emails, and web requests, and get involved with a range of customer campaigns and initiatives.
The Customer Consultant is the voice of Customer Contact in both call and digital interactions with our customers.
The role connects customers with products and services, making their interaction with our business easy and seamless.
As a Customer Consultant you'll get to:
Respond to customer phone calls, emails, and online web messaging within acceptable timeframes, delivering service excellence for each and every customer.
Listen to and understand our customers' needs and present solutions, identifying opportunities for growth and following up until the enquiry is fully closed.
Apply relevant policies and processes to complete all outstanding work.
Make sure all fees are applied to accounts as per the bank's fee collection policy.
Ensure you are on time, ready, and available to respond to customers.
About you
Our Customer Consultants come from a vast and varied range of "people person" career backgrounds, including reception/admin, hospitality, retail, hair/beauty, care, contact centre, insurance, and other financial services.
Great customer service is in your DNA.
Your ability to multi-task, type, and talk simultaneously will assist you in quickly meeting our customers' needs.
A resilient person with a positive outlook on your work is essential to remain adaptable and flexible as our business continues to grow.
While most of this role involves inbound communication channels, you will have a natural sales aptitude and be comfortable educating and offering new products and services to our customers to best suit their needs.
The important stuff
This position includes working a roster that includes Saturdays and Sundays, as well as some work in the evenings.
If that is not suitable for your circumstance, this is not the job for you.
When applying for this role, please clearly outline your availability across the span of our operating hours 8am to 9pm Monday to Friday and 9am to 8pm Saturday & Sunday.
This is a Part Time role that consists of 5-hour shifts across 5 working days, completing a variety of times across our full span of hours during weekdays and weekends.
A minimum of 25 hours per week for part-time.
Note: the training period will still require full-time availability.
Successful candidates will commence employment Monday 3rd March.
There will be a full-time training bootcamp for 5 weeks to ensure you're ready to jump on the phones and confidently assist our customers.
If you are employed on a part-time basis, full-time training is compulsory to attend.
This is a permanent position based out of our IPSWICH office.
After the completion of training and probation, there will be some flexibility to work from home on occasion (hybrid working model, 60% on site).
Please note this is a PART TIME role (25 hours per week) looking at the following shift types:
09:00-14:00
14:00-19:00
16:00-21:00
About our Contact Centre
Our Contact Centre is at the forefront of our relationship with customers and plays a key role in delivering on our promise to be truly customer-connected.
As our customers' needs change, we will too; growing our technological solutions to enable people to connect with us in multiple ways in the future.
In an increasingly 'virtual' world – where customers want to connect with us over the phone, through their mobile device, online, message, or by email – it's the Contact Centre that brings the 'human element' to these transactions.
In Customer Contact, we aim to create service excellence for our customers.
We deliver product and service solutions, sales, and service that helps acquire and retain customers – and encourages them to do more with us.
As a team, we support one another and lead by example.
Our strong customer commitment is underpinned by our values and the expectations we have of each other.
About Bendigo Bank
With over 7,000 employees, we are Australia's most trusted retail bank.
Our purpose is – 'to feed into the prosperity of our customers and communities, not off it'.
We are one of Australia's most trusted brands and this isn't something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at
Our perks and benefits:
Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank.
We want you to be the best version of you, and to help you achieve that
We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling.
At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.
So, what are you waiting for?
Come and join the better big bank
Still in two minds?
Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application.
We believe that diversity makes every team stronger, so even if you don't tick every box we still want to see your application
Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now
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