Support And Installation Consultant
vor 2 Monaten
Administrative Assistants (Administration & Office Support)
Full time
For almost 50 years, Pentana Solutions has pushed the automotive envelope through innovation, cutting edge technology and industry changing invention.
Our passion for the industry and our expertise in the field drive us to always look for the next opportunity.
Through customer collaboration and 49 years of industry knowledge, we work around the clock to ensure our customer's businesses operate more profitably.
With a global footprint spanning more than 100 countries and 50,000 users – we're driven to deliver innovative solutions that transform the way you'll work tomorrow.
As a company, we recognise our people are our greatest asset.
Our core values support our vision and shape our culture.
En.R.I.T.C.H - Enjoyment, Respect, Integrity, Trust, Communication and Honesty .
All our employees understand and live by these values which leads to our success.
The opportunity
If you want to join a team who are continually driving toward the future, an exciting opportunity now exists for a Support and Installation Consultant to join our Registration Solutions team.
The Registration Solutions Team is integral to the Financial Management Office.
Registration Solutions is a specialised, standalone division of Pentana Solutions, dealing primarily with the vehicle registration process in dealerships for new and used vehicles.
The Support - Installation Consultant serves as the primary business contact for the Registration Solutions clients and is responsible for client satisfaction.
This is a fantastic entry-level position to kick start your administration career.
Key responsibilities include, but are not limited to:
Log all help desk interactions, ensuring all assigned calls are resolved, or escalated in a timely manner Provide exceptional customer services to all clients (internal and external) Connect to the Queensland Transport & Main Roads (TMR) systems and edit/update/remove database entries as and when necessary Provide reliable and accurate knowledge, expertise and practical application when interacting with all stakeholders regarding vehicle registrations Assist team members with troubleshooting support requests From time to time, as required, perform installations and conduct training Qualifications
Secondary School Completion Certificate Clear Criminal Record (National Police Criminal Check required) Experience & Knowledge
Excellent professional communication, both written and verbal High proficiency in the MS Office suite, in particular MS Excel and MS Word A background in the automotive industry is desirable Knowledge of the vehicle registration process is desirable.
What's in it for me?
The successful candidate will be rewarded with the opportunity to join a passionate group of highly experienced people in an inclusive local and global team.
We offer ongoing training and development opportunities.
Other benefits include:
Attractive remuneration package – we believe in sharing the benefits of growth with alignment to our portfolio and company success.
Relaxed but ambitious culture – We focus on delivering outcomes but have fun doing it.
Opportunity to collaborate with a broad range of departments – you will get to work with various departments across our organisation nationally and across the globe.
THRIVE - our holistic wellbeing program.
GROW - our Learning and Development framework, where we aim to create a workplace that inspires continuous personal and professional growth.
Work-life balance, inclusive culture, community and social events, awards and recognition for your work.
If you feel you have the skills and qualifications to carry out this role, please click "Apply" and complete our short online application form.
Your application will include the following questions:
Which of the following Microsoft Office products are you experienced with?
Which of the following statements best describes your right to work in Australia?
Do you have data entry experience?
Do you have a current Police Check (National Police Certificate) for employment?
A global company with its corporate headquarters in Melbourne, Australia, Pentana Solutions was established in 1974 to specialise in the development and supply of automotive software tailored to the needs of dealerships.
We are committed to sustained growth through the provision of leading-edge solutions to the automotive industry.
We employ over 440 staff throughout 13 locations around the globe.
Our products and services extend to over 100 countries around the world, comprising over 50,000 users on a daily basis.
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