Night Shift Supervisor
vor 1 Monat
Aristocrat Interactive is looking for a Night Shift Supervisor.
What You'll Do Coach & motivate the customer operations night shifters to deliver a compliant service whilst also driving continuous professional development including but not limited to QA feedback sessions.
Maintain strong relationships with internal stakeholders and provide subject matter expertise.
Work closely with the Customer Support & Operations Managers to develop areas of knowledge related to Responsible Gaming.
Maintain knowledge and awareness of the ever-changing regulatory landscape.
Provide frequent training to Customer Operations Night Shifters to ensure Responsible Gaming remains a core value of every team member.
Report directly to the Customer Support Manager to promote data-driven decisions to boost night shift performance, service levels & reduce the level of risk connected to Responsible Gaming.
Be a key stakeholder in promoting Safer Gambling by leading the night shift Safer Gambling team to ensure our internal procedures are being followed correctly & efficiently.
Create a positive working environment.
Conduct daily briefings for customer-facing night shift employees to ensure they are fully prepared for their shifts.
First contact person to handle questions from night shift employees regarding any issues arising.
Maintain high levels of motivation within all teams under the customer operations night shift team in order to reach each shift's performance targets.
Plan & implement task distribution action between Customer Operations Night Shift employees.
Monitor the customer communication queues and Safer Gambling alerts to ensure all customers are handled within SLA targets whilst maintaining the highest level of service.
Monitor the night shifts productivity levels ensuring that all tasks distributed are handled efficiently whilst maintaining the highest quality.
Provide accurate daily performance reports for Operations Management.
Oversee, coordinate and communicate high priority issues between internal departments.
Escalate technical issues with rapid and precise action to ensure fast resolution and damage control.
Manage/handle any additional tasks which the management team deems a priority.
What We're Looking For Excellent communication skills are essential; ability to communicate clearly both orally and in writing, in English.
Strives to overachieve targets and management expectations whilst ensuring all aspects of performance are achieved professionally & in line with license & regulation requirements.
Extremely attentive to details.
Organized, independent, able to manage time and workload unsupervised.
Previous experience within a leadership role in any field or industry.
(Safer Gambling experience considered an asset).
Good knowledge working with the following Microsoft products: PowerPoint / Excel / Word / SharePoint / OneDrive / Monday.com (considered an asset not a requirement).
Excellent interpersonal skills.
Very flexible to change in focus or priority to accommodate the Company's vision & requirements.
Extremely service, solution & safer gambling orientated.
Obtain a strong understanding of the company's products & services.
Have a strong grasp of internal policies.
Have Safer Gambling Gaming as a core value.
Change Management.
Company Summary Aristocrat Interactive
Aristocrat Interactive is Aristocrat Leisure Limited's (ASX: ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.
The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value-added services across iLottery, iGaming and Online Sports Betting (OSB).
About Aristocrat
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day.
Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive).
Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play .
Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations None
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