Technical Services Engineer
vor 1 Monat
The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027.
This represents a 14% compound annual growth rate).
At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day.
We are the leading developer data platform and the first database provider to IPO in over 20 years.
Join our team and be at the forefront of innovation and creativity.
Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments.
These next-generation systems are a growing list but currently include products such as Atlas ( www.cloud.mongodb.com ), Cloud Manager and Compass.
MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems.
Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, and services such as Cloud Manager (the online product we developed for customers for automation, backup, monitoring, and analysis of their MongoDB systems).
Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers.
We are looking to speak to candidates who are based in Sydney for our hybrid working model.
Why MongoDB is a fantastic place to work and build your career
Be a part of the company that's reinventing the database, passionate about innovation and speed
Enjoy a fun, inspiring culture that is engineering focused
Work with exceptionally talented people around the globe
Learn, contribute, and make an impact on the product and community
Cool things you'll do
MongoDB is on a mission to change the way people think about databases.
Along the way, our customers encounter questions and issues about how our approach to databases works for their use case.
In Technical Services, it's our job to help these people.
You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between.
You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be.
You'll be an advocate for customers' needs - working with our product management and development teams on their behalf.
And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
MongoDB Technical Services puts a strong focus on engineers enabling their peers to be successful by sharing newly gained technical knowledge with the team, either via informal one-to-one conversations, or training and workshop sessions.
By documenting solutions in our knowledge platform, TSEs will increase the efficiency of our customers, other team members and departments throughout MongoDB.
What you need
You should have 4+ years of proven experience, we consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.
The ideal candidate should have a mix of experience in most of the following areas
Strong diagnostics and troubleshooting experience, with the ability to analyze issues holistically, from the application tier, to database to storage
Broad awareness of customer workloads and use cases, including performance, availability, and scalability
Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
Ability to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc
Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.
)
Storage engineering experience, including NAS, RAID, SAN, SSD, multi-pathing, and caching
Experience supporting complex mission-critical product applications and database systems (RDMBS or non-relational)
You should possess a genuine desire to help people, the ability to think on your feet and remain calm under pressure while solving problems in real-time.
There's a lot to learn, so the desire and ability to rapidly learn a wide variety of new technical skills is paramount.
We work in a collaborative team environment, so a willingness and ability to get help from team members when required, and good judgment to know when to seek help, is essential.
We also aim to have diverse technical backgrounds and therefore different subject matter expertise is welcome.
You do not need to have prior experience with MongoDB.
We can teach you that
Bonus Points
Experience with authentication systems such as LDAP, Kerberos, AD
Experience using or managing MongoDB
Experience using distributed version control systems, and in particular git
Experience using any cloud services stack such as AWS, Azure or GCP
Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators
Success Measures
In 3 months, you'll have gained a deep understanding of MongoDB and its ecosystem.
You will complete New Hire Training
In 6 months, you will be comfortable working frontline with our customers.
You will also complete the MongoDB Certified DBA Associate exam
In 12 months, you will be a part of a technical experts group within MongoDB and will be helping your peer engineers in advance diagnostics.
Also, you will be encouraged to handle technical escalations independently
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone.
From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys.
Learn more about what it's like to work at MongoDB , and help us make an impact on the world
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process.
To request an accommodation due to a disability, please inform your recruiter.
**MongoDB is an equal opportunities employer.
**
#J-18808-Ljbffr
-
Technical Support Engineer
vor 1 Monat
Sydney, Österreich Hamilton Barnes Associates Limited VollzeitJoin this team as a Contract Technical Support Engineer!Are you ready for a dynamic 12-month contract opportunity with a leading IT services provider? We are currently seeking a talented Technical Support Engineer to join a prominent IT services provider, participating in low-level design, implementation, and troubleshooting/configurations. Demonstrate your...
-
Technical Service Engineer
vor 2 Wochen
Sydney, Österreich Pepper Group Limited VollzeitSince 2001 we have transformed ourselves from a small company in Sydney to a 1700-strong force across Australia, Asia and Europe.We're always on the lookout for outstanding people who can keep us moving forward.So why not take the next step in your career and join an ambitious team, committed to high performance and setting people up for success.Job...
-
Technical Support Engineer
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitJoin this team as a Contract Technical Support Engineer!Are you ready for a dynamic 12-month contract opportunity with a leading IT services provider?We are currently seeking a talented Technical Support Engineer to join a prominent IT services provider, participating in low-level design, implementation, and troubleshooting/configurations.Demonstrate your...
-
Technical Service Engineer
vor 3 Wochen
Sydney, Österreich Pepper Group Limited VollzeitSince 2001 we have transformed ourselves from a small company in Sydney to a 1700-strong force across Australia, Asia and Europe.We're always on the lookout for outstanding people who can keep us moving forward.So why not take the next step in your career and join an ambitious team, committed to high performance and setting people up for success.Job...
-
Technical Service Engineer
vor 2 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitSince 2001 we have transformed ourselves from a small company in Sydney to a 1700-strong force across Australia, Asia and Europe.We're always on the lookout for outstanding people who can keep us moving forward.So why not take the next step in your career and join an ambitious team, committed to high performance and setting people up for success.Job...
-
Technical Service Engineer
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitJOB DESCRIPTION Title: Technical Service Engineer L3 Your KBR future – delivering solutions and changing the world About KBR: We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around...
-
Technical Service Engineer
vor 2 Monaten
Sydney, Österreich Kbr VollzeitJOB DESCRIPTIONTitle:Technical Service Engineer L3Your KBR future – delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the...
-
Technical Service Engineer L3
vor 1 Monat
Sydney, Österreich Https:Www.Energyjobline.ComSitemap.Xml VollzeitJOB DESCRIPTIONTitle: Technical Service Engineer L3 Your KBR future – delivering solutions and changing the world About KBR: We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world. KBR delivers science, technology and engineering solutions to governments and companies around...
-
Technical Service Engineer
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitJOB DESCRIPTION Title: Technical Service Engineer L3 Your KBR future – delivering solutions and changing the world About KBR: We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around...
-
Technical Service Engineer L3
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitJOB DESCRIPTION Title: Technical Service Engineer L3Your KBR future – delivering solutions and changing the world About KBR: We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the...
-
Technical Services Engineer
vor 2 Monaten
Sydney, Österreich Ripple VollzeitPlease note this is for Sydney, New South Wales, Australia. You only need to apply to one location if there are multiple listed for the job.At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and...
-
Technical Support Engineer
vor 1 Monat
Sydney, Österreich Snyk Ltd. VollzeitOur Opportunity As our technical support engineer, you will be talking directly to active and prospective Snyk customers every day. You'll join our Customer Success team, and you'll work directly alongside our talented engineering team to help solve the most complex issues.You'll spend your time: Answering our users' questions through email, chat, and GitHub...
-
Technical Support Engineer
vor 1 Monat
Sydney, Österreich Snyk Ltd. VollzeitOur OpportunityAs our technical support engineer, you will be talking directly to active and prospective Snyk customers every day. You'll join our Customer Success team, and you'll work directly alongside our talented engineering team to help solve the most complex issues.You'll spend your time:Answering our users' questions through email, chat, and GitHub...
-
Technical Services Engineer
vor 2 Monaten
Sydney, Österreich 3R Truck Service VollzeitThe worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027.This represents a 14% compound annual growth rate).At MongoDB we are...
-
Technical Services Engineer
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitThe worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027.This represents a 14% compound annual growth rate).At MongoDB we are...
-
Technical Account Manager Financial Services
vor 1 Monat
Sydney, Österreich Amazon Web Services Australia Pty Ltd VollzeitAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of...
-
Technical Support Engineer
vor 2 Wochen
Sydney, Österreich Servicenow VollzeitIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly...
-
Senior Technical Support Engineer
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based platform seamlessly...
-
Business Process Engineer
vor 2 Monaten
Sydney, Österreich Resmed Inc VollzeitBusiness Process Engineer - Global Technical Services Apply Locations: Sydney, NSW, Australia Time Type: Full time Posted on: Posted 2 Days Ago Job Requisition ID: JR_035714 Primary Position Objective The primary role of the Technical Services Group is to be responsible for the operations, systems and processes that deliver a premium service and repair...
-
Business Process Engineer
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitBusiness Process Engineer - Global Technical Services Locations: Sydney, NSW, Australia Time Type: Full time Posted on: Posted Yesterday Job Requisition ID: JR_035714 Primary Position Objective The primary role of the Technical Services Group is to be responsible for the operations, systems, and processes that deliver a premium service and repair experience...
