It Service Operations Manager
vor 3 Wochen
Role – REQ Permanent Full TimeSydney, NSWProduction Support/Operations experience requiredHow will I help? In this role as Service Operations Manager, you will be working within the Westpac Technology Service Management team, where we are striving to be game-changing technologists that shape the future of banking.
Specifically, you will be working on a large portfolio within the bank that manages Mortgage origination and servicing applications and systems.
In this role you will have the opportunity to lead and be the primary custodian of service, while working with a close-knit, high performing team.
You will leverage your experience in production support/operations, vendor management, vendor governance, systems management, incident management and your skills in communicating with and managing senior stakeholders.
Core Responsibilities: Accountable for the performance and stability of the IT applications, systems and components which form the end-to-end basis of Mortgage Originations & ServicingMaintain stability and performance through careful management of technology as well as governanceAdhere to Westpac's IT Key Control Framework which defines expectations for the IT enterprise to maintain systems and process data in a complete, accurate, and valid and secure wayMaintain an ongoing understanding of business strategies, evolving technologies, regulations, legislations, market changes & security changesGovern & enable the partners in providing service delivery and overcoming any roadblocks or issue resolutionChampion the identification, management and resolution of application related risks to ensure appropriate risk exposure and fulfilment of regulatory obligationsAccountable for the currency and quality of system health checks and all related activities from capacity to the overarching risk profilesIdentify opportunities for improvements in efficiency and automationWhat do I need? Demonstrated experience in leading in a production support environment and production support team is mandatoryDemonstrated experience in IT application supportDemonstrated experience managing suppliers to deliver to SLAsExperience working in a highly regulated environment and delivering the required controls to meet Regulator expectationsExperience in contemporary and traditional technologies is mandatoryAbility to bring teams together to resolve production incidents and provide a stable production environmentApplied knowledge of ITIL / ITIL CertificateDemonstrated experience building effective working relationships at all levels of an organisation, with both the Business and Technology teamsTrack record of successfully leading teams to manage an application portfolioDemonstrated experience contributing to business cases to assess investment, risk and cost control decisionsDemonstrated experience delivering IT process efficiency improvements and automationStrong problem solving, conflict resolution and negotiation skillsHave a continuous improvement mindsetQualifications in Computer Science or relevant industry recognised certificationWhat's in it for me? You'll play a significant part of the future of a business that has been around for over 200 years.
Our purpose is to create better futures together.
So, we'll back you in the development of your career, internal career prospects, and flexible working.
You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.
This includes leave to organise adoptions, surrogacy, and foster care arrangements.
And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What's it like to work there? We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other.
At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path.
Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
Hear from some of our people and their experiences working with us.
How do I apply? Start here.
Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community.
If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.
If you have questions about the recruitment process, please email .
Do you need reasonable adjustments during the recruitment process? We can provide reasonable adjustments for individuals with disability and/or neurodiversity.
If you require an adjustment to be made during the recruitment process at any stage, please email .
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