Insurance Australia Group Limited | Customer Platform Architecture

vor 6 Stunden

Sydney, Österreich Tideri Jobbörse Vollzeit

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Customer Platform Architecture & Engineering Manager Job requisition ID: 44910
Location: Sydney, NSW, AU; Perth, WA, AU; Adelaide, SA, AU; Brisbane, QLD, AU; Melbourne, VIC, AU
Workplace Type: Hybrid
Create impact as a Customer Loyalty Platform (CLP) Architecture and Engineering Manager.

Join the largest general insurance group in Australia and New Zealand.

Your Role
In a key leadership role, you'll steer the strategic and operational leadership of Retail Insurance Australia (RIA) Customer Technology Platforms Engineering practice in line with the Customer Platform technology strategy to deliver a best-in-class customer experience across the customer ecosystem including customer identity and access management, customer consent, customer payments, and customer loyalty.

The role is responsible for driving the strategic evolution of CLP's Tier 1 and 2 systems and ensuring they are up-to-date and operational to ensure ongoing operational effectiveness and stability.
You'll also deliver operational excellence to optimise the run cost of the platform.

You'll drive opportunities for operational partnering within platforms to deliver simplification, agility, and scale.
Your thought leadership and strategic technical guidance will drive the adoption of new engineering capabilities and techniques to ensure ongoing operational effectiveness and stability that will deliver best-in-class products.
You'll ensure alignment of all OKRs between Chapters in Practice and Value Stream Leads and promote connection into the wider IAG Technology & Operations.
You'll also lead the execution of the overarching CLP technology strategy, as well as provide clarity on trade-offs where optionality presents.
You'll be a thought leader in the Group and will drive connection into Tech & Ops and Innovation to foster further opportunities for the Platform's success.

This is a permanent role, and we welcome applicants from all major cities in Australia.

About You
10+ years' experience across leadership in application development and operations, people management including talent development, working with partners and suppliers, and technology strategy development and execution Knowledge across engineering disciplines, application development methodologies, tools, cloud, and modern DevOps Knowledge across key technology enablers of CIAM, Consent, Payments, Decision Engines Strong interpersonal and communication skills, with a proven ability to collaborate effectively with both technical and non-technical stakeholders, ensuring alignment with business objectives Workforce planning, budgeting, and forecasting experience Tertiary qualification(s) in Information Technology or related fields Relevant industry or specialism qualifications e.g.
ITIL, Agile, Lean, 6 Sigma Joining IAG, you'll have access to:
Boosted superannuation with 13% as standard Up to 50% off personal insurance, including home and motor insurance 5 myLeave days per year on top of annual leave Work from home and many more flexibility options with myFlex Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers Great employee network communities Award-winning recognition and reward program *employment type eligibility criteria apply
ABOUT US
NRMA Insurance has been protecting what matters for 100 years.
Part of Insurance Australia Group (known as IAG), we're proud to be one of Australia's largest and most iconic brands.

We're part of the largest general insurance group in Australia and New Zealand.
Together, our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions, and making insurance accessible.

We're guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities.
Collaborating on Indigenous-led solutions that enable growth, develop resilience, and create meaningful change, and support the leadership development of our Indigenous employees.

As part of IAG, you'll enjoy a world of opportunity, growth, and stability and work in an environment that celebrates all viewpoints shaped by life experiences and cultures.
Together we're passionate about social issues, climate change resilience, big tech, and being an inclusive workplace.

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