Aktuelle Jobs im Zusammenhang mit Head Of Customer Experience Platforms - Sydney - This Is An It Support Group
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Head Of Customer Experience
vor 1 Monat
Sydney, Österreich Law Society Of Nsw VollzeitFull timeThe Law Society of NSW is Australia's largest and most influential membership association for solicitors. We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.We are currently looking for a Head of Customer Experience to create and deliver exceptional experiences that meet or exceed customer...
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Head Of Customer Experience
vor 1 Monat
Sydney, Österreich Law Society Of Nsw VollzeitFull timeThe Law Society of NSW is Australia's largest and most influential membership association for solicitors.We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.We are currently looking for a Head of Customer Experience to create and deliver exceptional experiences that meet or exceed customer...
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Head Of Customer Experience
vor 1 Monat
Sydney, Österreich The Law Society Of New South Wales VollzeitThe Law Society of NSW is Australia's largest and most influential membership association for solicitors. We're not all lawyers, but we work together to support the legal profession and ensure a just society for all. We are currently looking for a Head of Customer Experience to create and deliver exceptional experiences that meet or exceed customer...
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Head Of Customer Experience
vor 1 Monat
Sydney, Österreich The Law Society Of New South Wales VollzeitThe Law Society of NSW is Australia's largest and most influential membership association for solicitors.We're not all lawyers, but we work together to support the legal profession and ensure a just society for all. We are currently looking for a Head of Customer Experience to create and deliver exceptional experiences that meet or exceed customer...
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Head Of Customer Experience
vor 1 Monat
Sydney, Österreich Clearcompany VollzeitThe Law Society of NSW is Australia's largest and most influential membership association for solicitors.We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.We are currently looking for a Head of Customer Experience to create and deliver exceptional experiences that meet or exceed customer...
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Head Of Customer Experience
vor 3 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitThe Law Society of NSW is Australia's largest and most influential membership association for solicitors.We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.We are currently looking for a Head of Customer Experience to create and deliver exceptional experiences that meet or exceed customer...
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Sydney, Österreich Tideri Jobbörse VollzeitFull time The Law Society of NSW is Australia's largest and most influential membership association for solicitors.We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.We are currently looking for a Head of Customer Experience to create and deliver exceptional experiences that meet or exceed customer...
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Head Of Customer Engagement
Vor 6 Tagen
Sydney, Österreich Efinancialcareers Ltd. VollzeitHead of Customer EngagementAllianz Sydney, AustraliaAbout the Role: Are you a strategic leader with a passion for customer service and a drive for building deep, profitable relationships?Allianz Australia Limited (AAL) is looking for an exceptional Head of Customer Engagement to lead our strategic planning and engagement processes for key customers within...
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Head Of Operations, Digital Experiences
vor 1 Monat
Sydney, Österreich Commonwealth Bank Of Australia VollzeitHead of Operations, Digital ExperiencesYour TeamWithin Retail Banking Services (RBS), the Digital Experience Domain drives the strategy and delivery behind CBA's market leading CommBank app and NetBank, delivering an integral service and brilliant experiences to over 9m digitally active customers.You will join the Digital Experiences Centre of Excellence as...
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Head Of Customer Experience And Support
vor 2 Monaten
Sydney, Österreich Advanced Navigation VollzeitAdvanced Navigation is the world's most determined innovator in AI robotics and navigation technologies across land, air, sea and space applications. Founded on a culture of research and discovery, Advanced Navigation's mission is to be the catalyst of the autonomy revolution. Fields of expertise include artificial intelligence, underwater sonar, GNSS, radio...
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Head Of Operations, Digital Experiences
vor 1 Monat
Sydney, Österreich Commonwealth Bank Of Australia VollzeitHead of Operations, Digital Experiences Your TeamWithin Retail Banking Services (RBS), the Digital Experience Domain drives the strategy and delivery behind CBA's market leading CommBank app and NetBank, delivering an integral service and brilliant experiences to over 9m digitally active customers.You will join the Digital Experiences Centre of Excellence as...
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Head Of Customer Experience And Support
vor 2 Monaten
Sydney, Österreich Advanced Navigation VollzeitAdvanced Navigation is the world's most determined innovator in AI robotics and navigation technologies across land, air, sea and space applications.Founded on a culture of research and discovery, Advanced Navigation's mission is to be the catalyst of the autonomy revolution.Fields of expertise include artificial intelligence, underwater sonar, GNSS, radio...
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Head Of Customer Engagement
Vor 3 Tagen
Sydney, Österreich Allianz Popular Sl. VollzeitAt Allianz, we care for all the things that make you, you.For feeling like you belong.For a place where learning never stops.For growing new skills and opening up exciting possibilities.For your curiosity to thrive and help transform an industry.And when life twists, there's flexibility for balance and the support you need.We know that flexible work comes in...
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Sydney, Österreich Tideri Jobbörse VollzeitHead of Customer Engagement Allianz Sydney, AustraliaAbout the Role: Are you a strategic leader with a passion for customer service and a drive for building deep, profitable relationships?Allianz Australia Limited (AAL) is looking for an exceptional Head of Customer Engagement to lead our strategic planning and engagement processes for key customers within...
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Head Of Customer Success Apac
Vor 3 Tagen
Sydney, Österreich Efinancialcareers Ltd. VollzeitAs the Head of Customer Success APAC, you will have full responsibility to ensure Intuit offers our customers an unforgettable experience across our products and services.You will be responsible for leading critical touchpoints in the customer experience, including customer onboarding and launching new service offerings for customers within Intuit's rapidly...
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Head Of Customer Success Apac
vor 1 Tag
Sydney, Österreich Efinancialcareers Ltd. VollzeitAs the Head of Customer Success APAC, you will have full responsibility to ensure Intuit offers our customers an unforgettable experience across our products and services.You will be responsible for leading critical touchpoints in the customer experience, including customer onboarding and launching new service offerings for customers within Intuit's rapidly...
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Head Of Customer Support
vor 1 Monat
Sydney, Österreich Tmgm VollzeitTo provide you with the best trading conditions, powered by both industry-leading and cutting edge innovative platforms.Customer service and supportFull-timeOffice | Sydney, NSW, AustraliaSenior · A role for someone with advanced knowledge and skills.May involve mentoring, leading others or specialisation.Typically at least 5 years of experience.At TMGM,...
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Platform Architect | Digital Experience
Vor 3 Tagen
Sydney, Österreich Macquarie Bank Limited VollzeitAs a Digital Bank, we are dedicated to designing and delivering delightful, personalised secure banking customer experiences.Work closely with business experts to understand their needs and collaborate with high performing engineers to develop technically excellent solutions.We are a group of passionate technologists who operate in an autonomous environment...
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Head of Customer Support
vor 2 Monaten
Sydney, Österreich TMGM VollzeitThis is a Head of Customer Support role with one of the leading companies in AU right now 🔥 -- TMGM -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at TMGM 🧐🧐### **Job Overview:** We are seeking an experienced **Head of Support** to lead and manage our...
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Head of Customer Support
vor 3 Wochen
Sydney, Österreich TMGM VollzeitThis is a Head of Customer Support role with one of the leading companies in AU right now 🔥 -- TMGM -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at TMGM 🧐🧐## **Description** ### **Job Overview:** We are seeking an experienced **Head of Support** to lead and...
Head Of Customer Experience Platforms
vor 2 Monaten
A new adventure awaits…Zurich's AU & NZ business has three core segments: Retail, Group Insurance, and General Insurance, which have end-to-end accountabilities to better serve their customers. They are enabled by Shared Services teams that have a large portfolio of responsibilities. Technology, Sustainability, Agile & Continuous Improvement, and Strategy & Strategic Execution form a portfolio Strategy & Technology.Our Strategy & Technology team is critical to progressing Zurich towards being Australia's leading Digital Insurer. As the areas that require or have required significant transformation to progress towards our Digital North Star, our strategy is centred around accelerating our digital transformation, growing efficiently in all our core markets, and exploring opportunities for growth.Our customer experiences and our technology will continue to undergo a significant transformation, and we are looking for energised, strategic leaders with deep technical expertise and a passion for customers to help us navigate this exciting journey.Let's create a brighter future together, let's make a differenceReporting to the Chief of Technology & Strategy, the Head of Customer Experience Platforms will ensure we have the right strategy around our customer engagement platforms and that we provide leading and efficient customer and partner experiences through all of our interconnected channels in all parts of our business, which is critical to achieving our strategic objectives.Key responsibilities include:Set the strategy and continuously maintain and update the vision and roadmap for our Customer Engagement Platforms through all channels (Voice, written correspondence marketing and life cycle, chat excl. digital), including customer experiences, processes, technology, and data required.Ensure we have the right technology and interconnectivity to meet business outcomes – working closely with the technology team, particularly the digital platform team, architecture, and engineering.Ensure we integrate AI into customer engagement – working closely with the AI platform team and ML/Ops engineering team.Collaborate with brand, marketing, and design teams to ensure alignment with strategy, roadmap, and delivery.Work closely with the data and data architecture team to ensure the data stored and structured meets the needs of the engagement platform.Develop a roadmap that includes rationalisation, re-platforming, or rearchitecting to ensure modernisation of platforms and alignment to enterprise strategy over time.Design, set up, and continuously iterate on the operating model, including the resources required and the balance of platform vs. business squad resources to deliver optimal foundations and business outcomes efficiently.Implement the roadmap ensuring delivery of business outcomes, including customer satisfaction, efficiency, and controls, prioritising initiatives based on value together with business and technology teams.Important to your success - let's grow togetherExperience in transformation of key business areas including strategic planning, execution, and change management.Experience in marketing and engagement optimisation.Experience in customer lifecycle correspondence, template management, optimisation, and control environment.Strategic mindset with knowledge of the latest technology to provide thought leadership in setting strategy and guiding solutions.Analytical mindset ensuring data-based decisions are made.Broad technical knowledge of marketing tech, customer engagement platforms, voice technology, APIs, modern integration approaches, and digital platforms.Experience in Salesforce, Smartcomms, and AWS is beneficial.Ability to engage and develop relationships with business stakeholders to comprehend and transform their requirements into efficient technology solutions.Experience in incorporating agile methodologies to streamline execution for enhanced efficiency in scaled agile organisations.A track record of innovation and understanding of opportunities to enable AI.Ability and experience in vendor negotiations and ongoing vendor management.Passion, drive, and emotional intelligence.Belong. Zurich is here to support youThere are many reasons why Zurich is a great place to be, but here are just a few:5 weeks leave per year for permanent staff through our new Z leave initiative, as well as 15 days personal/carer's leave (empowering our people to manage their own wellbeing).Grow and thrive in your career (we support and encourage it) with award-winning training programs.Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.Access programs to stay healthy along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH setup (flex work - hybrid working), and other great benefits through our Shine portal; access to Family Care (parental leave).Volunteer; work in our state-of-the-art Green Star rated offices (when you are in the office); and dress for your day. We also plant a tree for every new employee – one of many local initiatives driving our contribution to ambitious global sustainability targets.…We could go on, but the main point is that Zurich is a great place to be, where you can truly belong and thrive.Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.So, if you want to come on an adventure that will build a brighter future together and feel a sense of togetherness, then please apply today to start your adventure.
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