Head Of Customer Experience And Support

vor 2 Wochen

Sydney, Österreich Advanced Navigation Vollzeit

Advanced Navigation is the world's most determined innovator in AI robotics and navigation technologies across land, air, sea and space applications. Founded on a culture of research and discovery, Advanced Navigation's mission is to be the catalyst of the autonomy revolution. Fields of expertise include artificial intelligence, underwater sonar, GNSS, radio frequency systems, inertial sensors, robotics, quantum sensors, and photonics.Today, Advanced Navigation is a supplier to some of the world's largest companies, including Airbus, Boeing, Google, Tesla, NASA, Apple, and General Motors.Overview of the roleOur Customer Support team is focused on providing expert technical advice, problem analysis, and application support to new and existing customers. This role will lead a team of technical support experts responsible for addressing customer inquiries, resolving technical issues, maintaining a positive relationship with our customers, and supporting the sales process.Beyond your responsibilities for managing our pre-sales and post-sales applications engineers, this position will play a key role in driving improvements to the customer experience. As Head of Customer Experience & Support, you will engage with leaders from across go-to-market as well as cross-functional partners to identify and implement initiatives which take the customer experience to the next level and ultimately improve net promoter score.Role and ResponsibilitiesLead the global team of pre- and post-sales engineers to deliver impactful technical guidance in support of acquisition and expansion opportunities.Manage the "proof of concept" motion to convert high-potential prospects to scaled customer relationships.Collaborate with the Sales Team to qualify, develop, and execute technical solutions that meet and exceed customer application and opportunities.Empower the team in researching, resolving, and responding to a wide range of customer technical issues promptly and effectively.Manage escalated technical issues, engaging with senior customer counterparts to resolve problems.Lead and facilitate the RMA (Return Merchandise Authorization) process, ensuring efficient equipment returns and replacements from Head Office and supporting remote application engineers.Develop and manage SLAs with key cross-functional partners in support of issue resolution and delivering high-quality customer experiences.Work closely with cross-functional partners to address the root cause of any hardware or software issues observed from customer cases.Qualifications and ExperienceBachelor's degree in a related field ideally in Mechatronics or Engineering.5+ years of experience leading Support/Application Engineering teams for a hardware business.Domain knowledge in Aerospace, Defence, Surveying, Autonomous vehicles/robotics, and Maritime/subsea markets highly beneficial.Demonstrated experience in Pre-Sales as well as Post-Sales is favorable.Highly proficient with Salesforce / Service Cloud.Deep understanding of the software/hardware development lifecycle.An understanding of programming languages including Java, C, Python.Dedication to delivering a great customer experience while being a creative problem-solver in response to technical, product, and business questions.Outstanding verbal and written communication skills.What are some of the benefits you will have access to?You'll have access to industry-leading products with diverse applications within some of the most interesting and exciting projects worldwide. We're growing a team of inspired, smart, and driven individuals from all sorts of backgrounds. With great opportunities for growth and variety, we strive to help each employee carve out the path that's right for them.
#J-18808-Ljbffr

  • Head of Customer Experience and Support

    vor 2 Wochen

    Sydney, Österreich Advanced Navigation Vollzeit

    This is a Head of Customer Experience and Support role with one of the leading companies in AU right now 🔥 -- Advanced Navigation -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Advanced Navigation 🧐🧐**Overview of the role** Our Customer Support team is...

  • Head Of Customer Experience And Support

    vor 2 Wochen

    Sydney, Österreich Advanced Navigation Vollzeit

    Advanced Navigation is the world's most determined innovator in AI robotics and navigation technologies across land, air, sea and space applications.Founded on a culture of research and discovery, Advanced Navigation's mission is to be the catalyst of the autonomy revolution.Fields of expertise include artificial intelligence, underwater sonar, GNSS, radio...

  • Head Of Customer Experience And Support

    vor 2 Wochen

    Sydney, Österreich Advanced Navigation Vollzeit

    Advanced Navigation is the world's most determined innovator in AI robotics and navigation technologies across land, air, sea and space applications. Founded on a culture of research and discovery, Advanced Navigation's mission is to be the catalyst of the autonomy revolution. Fields of expertise include artificial intelligence, underwater sonar, GNSS, radio...

  • Head Of Customer Experience

    vor 2 Monaten

    Sydney, Österreich Clearcompany Vollzeit

    The Law Society of NSW is Australia's largest and most influential membership association for solicitors.We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.We are currently looking for a Head of Customer Experience to create and deliver exceptional experiences that meet or exceed customer...

  • Head Of Customer Experience Platforms

    Vor 2 Tagen

    Sydney, Österreich This Is An It Support Group Vollzeit

    A new adventure awaits…Zurich's AU & NZ business has three core segments: Retail, Group Insurance, and General Insurance, which have end-to-end accountabilities to better serve their customers.They are enabled by Shared Services teams that have a large portfolio of responsibilities.Technology, Sustainability, Agile & Continuous Improvement, and Strategy &...

  • Head Of Customer Experience Platforms

    Vor 2 Tagen

    Sydney, Österreich This Is An It Support Group Vollzeit

    A new adventure awaits…Zurich's AU & NZ business has three core segments: Retail, Group Insurance, and General Insurance, which have end-to-end accountabilities to better serve their customers. They are enabled by Shared Services teams that have a large portfolio of responsibilities. Technology, Sustainability, Agile & Continuous Improvement, and Strategy...

  • Head Of Customer Experience And Support

    Vor 2 Tagen

    Sydney, Österreich Advanced Navigation Vollzeit

    A worldwide leader in AI-based navigation solutions and robotics.Customer service and supportFull-timeHybrid | Sydney, NSW, AustraliaSenior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.Headquartered in Australia, Advanced Navigation is the world's...

  • Head Of Customer Strategy

    vor 1 Monat

    Sydney, Österreich Mlc Life Insurance Vollzeit

    Job Description - Head of Customer Strategy & Experience (240000BV)Description Are you committed to bringing your best to life every day?At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years.We provide flexible, affordable, and innovative insurance products to almost 1 million Australians.We're Australian-led and...

  • Head Of Customer Experience Platforms

    Vor 2 Tagen

    Sydney, Österreich Zurich 56 Company Ltd Vollzeit

    Head of Customer Experience Platforms118922Zurich's AU & NZ business has three core segments: Retail, Group Insurance, and General Insurance, which have end-to-end accountabilities to better serve their customers.They are enabled by Shared Services teams that have a large portfolio of responsibilities.Technology, Sustainability, Agile & Continuous...

  • Head Of Customer Experience Platforms

    Vor 2 Tagen

    Sydney, Österreich Zurich 56 Company Ltd Vollzeit

    Head of Customer Experience Platforms118922Zurich's AU & NZ business has three core segments: Retail, Group Insurance, and General Insurance, which have end-to-end accountabilities to better serve their customers. They are enabled by Shared Services teams that have a large portfolio of responsibilities. Technology, Sustainability, Agile & Continuous...

  • Head Of Customer Strategy

    vor 3 Wochen

    Sydney, Österreich Mlc Life Insurance Vollzeit

    Are you committed to bringing your best to life every day?At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We're Australian-led and managed, and part of a global network through our partnership with one of the...

  • Head Of Customer Strategy

    vor 4 Wochen

    Sydney, Österreich Mlc Life Insurance Vollzeit

    Are you committed to bringing your best to life every day?At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We're Australian-led and managed, and part of a global network through our partnership with one of the...

  • Head Of Customer Strategy

    vor 4 Wochen

    Sydney, Österreich Mlc Life Insurance Vollzeit

    Are you committed to bringing your best to life every day?At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years.We provide flexible, affordable, and innovative insurance products to almost 1 million Australians.We're Australian-led and managed, and part of a global network through our partnership with one of the...

  • Head Of Customer Strategy

    vor 2 Wochen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Are you committed to bringing your best to life every day?At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years.We provide flexible, affordable, and innovative insurance products to almost 1 million Australians.We're Australian-led and managed, and part of a global network through our partnership with one of the...

  • Head Of Customer Strategy

    vor 2 Wochen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Are you committed to bringing your best to life every day?At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years.We provide flexible, affordable, and innovative insurance products to almost 1 million Australians.We're Australian-led and managed, and part of a global network through our partnership with one of the...

  • Head Of Customer Strategy

    vor 2 Wochen

    Sydney, Österreich Mlc Life Insurance Vollzeit

    Add expected salary to your profile for insights.Are you committed to bringing your best to life every day?At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We're Australian-led and managed, and part of a global...

  • Head Of Customer Strategy

    vor 2 Wochen

    Sydney, Österreich Mlc Life Insurance Vollzeit

    Add expected salary to your profile for insights.Are you committed to bringing your best to life every day?At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years.We provide flexible, affordable, and innovative insurance products to almost 1 million Australians.We're Australian-led and managed, and part of a global...

  • Head Of Support

    Vor 2 Tagen

    Sydney, Österreich Tmgm Vollzeit

    To provide you with the best trading conditions, powered by both industry-leading and cutting-edge innovative platforms.Customer service and supportFull-timeOffice | Sydney, NSW, AustraliaMid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.At TMGM, we...

  • Coe Lead/Head Of Customer Experience

    Vor 2 Tagen

    Sydney, Österreich ING Vollzeit

    CoE Lead/Head of Customer ExperienceApply locations Sydney time type Full time posted on Posted Today time left to apply End Date: November 29, 2024 (17 hours left to apply) job requisition id REQ-10085742The CoE Lead/Head of Customer Experience role represents a key leadership position within the ING Retail Bank responsible for ownership of the bank's end...

  • Customer Experience

    vor 4 Wochen

    Sydney, Österreich Efinancialcareers Ltd. Vollzeit

    Customer Experience - Head of ExcellenceAbout InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt.Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences - all so we can change the world...