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Customer Service Officer
vor 4 Wochen
About us
Royal Rehab LifeWorks is part of the Royal Rehab Group, a leading provider of disability and rehabilitation services.
Representing a broad range of professions, our people are united by our values of honesty, respect, working together and innovative thinking. We are inspired by a commitment to clinical excellence and personalised care.
Royal Rehab LifeWorks provides rehabilitation services to people experiencing illness, injury or disability to improve their overall wellbeing through individually tailored programs and world-leading technology. Our approach is informed by world-leading best practice and ultimately guided by the customer – their needs, their goals, their aspirations.
We know diversity makes Royal Rehab LifeWorks a great place to work and we are committed to building an inclusive workplace culture that reflects the people we serve. We encourage applications from diverse community groups including Aboriginal and Torres Strait Islander people, LGBTIQA+, people with a disability and people from culturally diverse backgrounds.
At Royal Rehab LifeWorks we are proud to be Great Place to Work Certified
About the role
Join us as a Customer Service Officer and become the welcoming face and first point of contact for new Royal Rehab LifeWorks clients interested in our services Based in our Cairns office, you'll support both our on-site team and the Melbourne team remotely. You'll work closely with our exceptional Allied Health Leaders, clinicians, and teams to ensure a smooth and seamless journey from the initial enquiry to receiving the appropriate support from our allied health professionals. This role is all about making our clients feel welcomed and supported at every step of the way.
Key responsibilities include:
Partner with clients to understand their needs and expectations.
Gather information to assist Allied Health staff in providing tailored support.
Collaborate with clients and staff to develop treatment plans or Service Agreements.
Assist with sensitive enquiries and provide information for informed decision-making.
Support client scheduling, waitlist management, and follow-up; escalate risks to management.
Create and maintain accurate and confidential service agreements and client records.
Provide monthly reports to the Allied Health Leadership Team on new clients, exits, trends, revenue, and outcomes.
Escalate concerns, including reputation risks and complaints, to relevant leaders.
Work within NDIS principles and relevant legislation, representing RR LifeWorks positively.
About you
You will be the heartbeat of our reception, welcoming customers warmly and ensuring their experience is seamless. We're seeking someone who excels at connecting with people, has strong organisational skills, and thrives in a fast-paced environment. If you're passionate about delivering exceptional customer service and love making a positive impact, this role is perfect for you
To be successful in this role you will have:
A qualification in business, administration, or other relevant discipline (desirable).
Previous experience in a similar role (desirable).
High level interpersonal and communication skills.
Ability to work independently and as part of a multidisciplinary team.
Demonstrated ability to meet and exceed Key Performance Indicators within a team.
Exceptional time management and organisational skills.
Ability to manage and prioritise multiple customer tasks in a flexible, responsive environment with support from leadership and management.
Knowledge of disability, health conditions &/or injury types & strategies.
What's next
If this sounds like the perfect role for you, address the essential criteria in your cover letter and CLICK HERE TO APPLY NOW to start your journey with us
The successful applicant may be required to undergo pre-employment checks including but not limited to a current criminal record check, working with children check, employment history and referee checks. Vaccination against infectious diseases is strongly encouraged.
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