Customer Service Manager
vor 2 Wochen
Add expected salary to your profile for insights
Key leadership role with a respected global brandMackay locationExcellent salary + company carTraining and ongoing professional developmentThe Opportunity We are part of a global group with 320,000 staff worldwide and world-class manufacturing and engineering capability.
Across Australia, we have 8 branches and a strong sense of community.
Based at our Mackay branch, this key leadership role is an excellent opportunity for a dynamic professional who is ready for the next step.
Your responsibilities will include: Managing the local customer service and technical team to ensure efficient delivery of compressor servicing for customers.Providing day-to-day project management to ensure positive delivery of project outcomes.Managing financials for the branch service operation.Inspiring and motivating your staff.Supervising service and warranty administration.Developing and growing the branch service business.About You You will thrive here if you are a confident leader who enjoys getting the best out of your people.
You are hands-on, results-focused, and take pride in being across all your operational KPIs for service delivery.
Experience in a manufacturing or trade business will set you in good stead, as will experience in a sales and service environment.
It goes without saying that you have a passion for ensuring a great customer experience every time.
To be successful, you'll bring: Experience working in a phone-based customer service or branch environment.Ability to monitor spare parts inventory levels and supervise stocktakes.Good admin and computer skills, with the ability to prepare reports using MS Excel and PowerPoint.Experience managing budgets and expense reports.Ability to maximize incoming sales opportunities.Why choose us? Great PeopleGreat ProductSafety CultureYou will be joining a team that's friendly, supportive, and enjoys a laugh.
We are proud to offer every employee a range of benefits including competitive remuneration, career development, and an Employee Assistance program.
This role also comes with a fully maintained company car.
If this sounds like the move you have been looking for, please apply now.
To apply for this job go to: Vacancies & enter ref code: 6708274.
Applications close 16 January 2025. TO APPLY, PLEASE ENSURE YOU UPLOAD YOUR RESUME DIRECTLY TO OUR CAREERS PORTAL.
USE THE LINK IN THE ADVERT, NOT THE APPLY BUTTON.
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