Customer Service Representative

vor 2 Wochen

Gold Coast, Österreich Avis Budget Group Vollzeit

We are looking for help at our counters to serve our valued customers. This opportunity will be for an ongoing casual role based at Gold Coast Airport.

Fulltime role – based at Gold Coast Airport (Coolangatta area)
Full training provided to help you achieve your goals & reach your potential
Supportive, friendly, and caring culture
Large, stable global organisation
Opportunity to grown and move internally within our business
What you'll do

Establishing customer car rental needs by actively listening
Review in detail ABG's various add on's and services as to determine what may best suit the customer
Communicate rental procedures and guidelines effectively
Complete rental bookings in a timely, efficient and accurate manner
Answering customer questions and inquiries
What we're looking for

Applicants must have a full and valid driver's licence
This is a full time position and requires availability to work on a rotational roster that includes evenings, weekends and public holidays
Have working right in Australia (As this is fulltime permanent role, we can't consider Student Visa holders at this stage)
Ability to work in a fast paced environment while delivery exceptional customer service
Previous experience within retail, hospitality, customer service or similar roles, sales experience is highly regarded.
Ability to follow procedures and adhere to company guidelines and standards
Comfortable learning and using various computer systems to accurately input rental information
Benefits and Perks

Attractive pay + Loadings + Commission Incentives + Retention Bonus
Wellbeing programme incl. life insurance + discounted health insurance + superannuation options
Access to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets, fitness classes, shopping discounts and much more
Employee discounts on car rental across Avis Budget Group
Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing
Full training provided to help you achieve your goals & reach your potential
Who we are?

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.?

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.?

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.?

At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company's workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions.

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.

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