Clinical Performance Manager
vor 1 Woche
At Bupa, our purpose is helping people live longer, healthier, happier lives and making a better world.
Fundamental to achieving Bupa's purpose is the delivery of safe, high-quality care and service experiences that meet and exceed the expectations of our customers, patients, and residents.
Our APAC Risk and Compliance team have an exciting new opening for a Clinical Performance Manager.
This role is fundamental to ensuring robust and effective clinical governance structures, systems and processes are in place, and continuously improving the clinical data lifecycle, including data governance, analysis, identification of emerging risks, and reporting.
You'll actively partner with our Business Services in Australia, New Zealand, and Hong Kong to provide leadership, expert advice, and support to continuously improve clinical outcomes for our consumers.
How will I help?
As the Clinical Performance Manager, you'll foster a culture of clinical safety, learning and continuous improvement by supporting business services to embed the requirements of the APAC Clinical Governance Framework.
Responsibilities include:
Managing the clinical data lifecycle, including data governance Analyzing clinical data to identify trends, areas for improvement, and best practices Developing and implementing clinical performance metrics in collaboration with business units Researching literature on benchmarking within published best practices Partnering with APAC Business Services to ensure robust clinical governance structures and processes Preparing comprehensive clinical reports and papers for Clinical Governance Committees Leading and undertaking clinical audits, reviews, and investigations across APAC Reviewing clinical critical incidents and Root Cause Analysis (RCA) to ensure appropriateness of investigations and recommendations We keep our people smiling by helping them improve their lives in and outside of the office.
We're a welcoming lot, no matter who you are or where you've come from.
We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.
We support our people to be the best version of themselves, physically and mentally.
With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within.
Our employees can access a wide range of benefits: from our own products (including health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few).
We reward our people and celebrate their success, provide initiatives that develop careers and look after our people's health, wellbeing, and futures.
Flexible working environment – this role can be based in Brisbane, Sydney or Melbourne with a hybrid working approach.
What do I need?
As Clinical Performance Manager, you'll require:
Tertiary qualification in a relevant health-related field with current professional AHPRA registration and at least six years of clinical experience A qualification/experience in clinical governance, quality improvement, clinical audit, healthcare risk management or equivalent and clinical performance data management is highly desirable Commitment to promoting evidence-based practices and data-driven decision-making Strong analytical skills to analyze and interpret clinical and operational data and develop insights to identify and monitor clinical performance improvement initiatives Proficiency in using Microsoft Office applications including PowerBI for data analysis and visualization Strong interpersonal, communication (written and verbal), influencing and relationship management skills, to effectively work with, appropriately challenge, and positively influence senior management and clinicians Proven ability to prepare comprehensive reports on clinical performance and safety systems Demonstrated ability to work independently as well as part of a team to drive and deliver a successful programme of work About Bupa Asia Pacific
Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.
Bupa Asia Pacific operates in Australia, New Zealand, and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical, and hearing services.
Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose, and the way that we deliver personalized care.
To learn more about working at Bupa please visit our website:
Bupa is an equal opportunity employer.
We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage.
We encourage people from all backgrounds to apply.
We'll be reviewing and shortlisting applications over the next two weeks.
Please apply as soon as possible
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