Servicenow | Senior Technical Support Engineer, Integrations | Sydney
vor 2 Monaten
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.
Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.
Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
But this is just the beginning of our journey.
Join us as we pursue our purpose to make the world work better for everyone.
Job Description What you get to do in this role:
The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution.
In support engineering, the customer and their positive experience is paramount and central to our daily efforts.
ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue.
The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases.
As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
Qualifications Qualifications and technical skills that will lead to your success:
4+ years customer facing technical support experience Ability to troubleshoot difficult technical issues with ease and complexity Ability to read basic Java/JavaScript code Ability to explain solutions to complex technical problems Personal commitment to quality and customer service Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust.
Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
Accommodations
We strive to create an accessible and inclusive experience for all candidates.
If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S.
Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.
All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
#J-18808-Ljbffr
-
Servicenow | Senior Technical Support Engineer
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...
-
Servicenow | Senior Technical Support Engineer
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...
-
Everi Pty | Senior Servicenow Itom Engineer
Vor 2 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitSenior ServiceNow ITOM Engineer: Permanent role $170,000 - $185,000 Join an established ServiceNow environment: ITSM, ITOM, ITAM, SecOps, and GRC Lead ITOM solutioning, integration, and engineering Organisation: Work with one of the world's most prestigious financial services based in Australia.They provide a wide range of services including listings,...
-
Sydney, Österreich Tideri Jobbörse VollzeitIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based platform seamlessly...
-
Servicenow | Technical Support Engineer
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...
-
Servicenow | Technical Support Engineer
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based platform seamlessly...
-
Sydney, Österreich Tideri Jobbörse VollzeitCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...
-
Senior Software Engineer
vor 2 Wochen
Sydney, Österreich UTS Marketing VollzeitSenior Software Engineer - ServiceNow Information Technology Unit: Teaching and Research Technology At UTS, we're changing the game. We're on a journey to be the leading university of technology and we're moving the world forward with our breakthroughs. Our state-of-the-art campus in Sydney's vibrant Tech Central precinct is a hub of creativity, innovation,...
-
Senior Technical Support Engineer
vor 4 Wochen
Sydney, Österreich ServiceNo VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Senior Technical Support Engineer
vor 4 Wochen
Sydney, Österreich ServiceNo VollzeitIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based platform seamlessly...
-
Senior Technical Support Engineer
vor 4 Wochen
Sydney, Österreich ServiceNo VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Senior Technical Support Engineer
vor 3 Wochen
Sydney, Österreich ServiceNo VollzeitIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly...
-
Senior Software Engineer
vor 2 Wochen
Sydney, Österreich UTS Marketing VollzeitSenior Software Engineer - ServiceNowInformation Technology Unit: Teaching and Research TechnologyAt UTS, we're changing the game. We're on a journey to be the leading university of technology and we're moving the world forward with our breakthroughs. Our state-of-the-art campus in Sydney's vibrant Tech Central precinct is a hub of creativity, innovation,...
-
Senior Technical Support Engineer
Vor 2 Tagen
Sydney, Österreich ServiceNo VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Senior Technical Support Engineer
vor 1 Tag
Sydney, Österreich ServiceNo VollzeitCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...
-
Senior Technical Support Engineer
vor 3 Monaten
Sydney, Österreich ServiceNo VollzeitCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...
-
Platform Engineer
vor 4 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitPlatform Engineer - ServiceNowCommonwealth Bank of Australia, Sydney, AustraliaYou are passionate about making people's jobs simpler and more rewarding.We are a team of big thinkers who are engineering the future of banking.Together we can create industry-leading product lifecycles that support capabilities, people, and technology.Do work that mattersThe...
-
Sydney, Österreich Tideri Jobbörse VollzeitSenior ServiceNow Engineer - ITOM / ITAM A leading Financial Services provider is seeking a Senior ServiceNow Engineer with solid ITOM (IT Operations Management) and ITAM (IT Asset Management) experience to join their team on a permanent basis.As part of a growing ServiceNow practice, you will utilise your strong ServiceNow knowledge and experience to work...
-
Senior Servicenow Engineer
vor 1 Monat
Sydney, Österreich Talent International VollzeitSenior ServiceNow Engineer - ITOM / ITAMA leading Financial Services provider is seeking a Senior ServiceNow Engineer with solid ITOM (IT Operations Management) and ITAM (IT Asset Management) experience to join their team on a permanent basis.As part of a growing ServiceNow practice, you will utilise your strong ServiceNow knowledge and experience to work on...
-
Sydney, Österreich Tideri Jobbörse VollzeitCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...
