Zoll Medical Corporation | Sales Operations Supervisor

Vor 7 Tagen

Sydney, Österreich Tideri Jobbörse Vollzeit

Resuscitation
Position Overview:
The Sales Operations Supervisor will oversee and drive the sales and operational activities related to the Queensland Ambulance Service (QAS) project.
This individual will work closely with cross-functional teams to ensure the effective planning, execution, and delivery of project-related sales objectives while providing exceptional customer service.
The Sales Operations Supervisor will play a pivotal role in project execution, coordination, and ensuring alignment with ZOLL Medical's strategic business goals.

Key Responsibilities:
Project Management & Coordination
• Lead and manage sales and operational efforts for the Queensland Ambulance Service (QAS) project, ensuring successful project milestones and deliverables.
• Collaborate with project stakeholders, including internal teams, customers, and external partners, to align strategies and achieve project goals.
• Ensure project timelines, resources, and budgets are effectively managed.
Sales Support & Operations
• Act as a primary point of contact for sales-related queries and support, delivering high standards of service to meet customer needs.
• Coordinate with the sales, service, and logistics teams to ensure efficient delivery of products and services.
• Monitor sales activity and performance, track key project metrics, and report on project progress.
Customer Relationship Management
• Build and maintain strong relationships with key stakeholders within the Queensland Ambulance Service, understanding their needs and ensuring satisfaction.
• Address and resolve customer concerns in a timely and effective manner.
Process Improvement & Efficiency
• Identify and implement process improvements to optimize operational efficiency for the project.
• Leverage data and analytics to track project performance and identify areas for enhancement.
Collaboration & Communication
• Collaborate with sales representatives, technical service teams, and other departments to ensure a seamless customer experience.
• Prepare and present project updates to senior management and relevant teams, highlighting key milestones, challenges, and achievements.
Facility Management
• All building systems, equipment, and services are operating efficiently and effectively.
Organising and liaising with landlords and external contractors on all issues in relation to the building.
• Manage maintenance schedules, coordinate vendor relationships, lead facility improvements, and support workplace safety and compliance initiatives.
• Proactive, detail-oriented professional with a proven background in facility management, excellent organisational skills, and the ability to lead and collaborate with cross-functional teams.
Qualifications and Experience:
Bachelor's degree in Business, Sales Management, Project Management, or a related field.
Minimum of 5 years of experience in sales operations, project management, or a related role, preferably within the healthcare or medical devices industry.
Demonstrated experience in managing large-scale, complex projects with a focus on customer engagement and sales growth.
Strong organizational and problem-solving skills, with a proven ability to multitask and meet deadlines.
Exceptional communication and interpersonal skills.
Proficiency in sales and project management tools and software; experience with CRM systems is a plus.
Familiarity with healthcare industry regulations, particularly related to medical devices and services, is highly desirable.
Core Competencies:
Leadership and decision-making capabilities.
Effective communication and relationship management.
Strategic thinking and planning.
High attention to detail and process orientation.
Ability to adapt to a fast-paced, dynamic work environment.
Working Conditions:
This position may require occasional travel to support project needs, customer interactions, or internal meetings.
The role may involve working with cross-functional teams across different time zones.
Zoll Medical is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
We encourage candidates of all backgrounds to apply.

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