Technical Service Representative

vor 2 Wochen

Salzburg, Österreich Xerox Vollzeit

**About Xerox Holdings Corporation**

**Ref.: #20015828**
- Added to Job Family Technical Customer Services - CS in scan/refresh process
- The role provides complete support coverage for equipment assigned to a Managed Services customer or specializing in Office Equipment in order to maintain the highest possible up-time for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment.
**Specific**:

- The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.
- Provide support related to the operation and maintenance of the assigned client’s equipment, including (as required) equipment consumables management.
**General**:

- Senior level job with considerable work experience.
- Has developed specialized skills or is multi-skilled through job-related training.
- Completes a variety of atypical assignments.
- May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions.
- Completes work with a limited degree of supervision.
- Acts as an informal resource for colleagues with less experience.
- May lead a team in the performance of a variety of tasks that are generally routine.
- May have specialized external certification (technical roles).
**Primary Responsibilities**:

- Perform routine services to ensure equipment availability to client site users.
- Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices.
- Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment
- Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability.
- Proactively manage consumables and supplies replacement as required.
- Provide customer training on assigned products to improve end user knowledge of equipment functionality
- Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage.
- Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools.
- Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required.
- Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance.
- © 2020 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries._

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