Service Lifecycle Expert

**Job ID** - 481490 **Posted since** - 16-Oct-2025 **Organization** - Siemens Healthineers **Field of work** - Customer Services **Company** - ITH icoserve technology for healthcare GmbH **Experience level** - Mid-level Professional **Job type** - Full-time **Work mode** - Hybrid (Remote/Office) **Employment type** - Permanent **Location(s)** - Innsbruck - Tirol - Austria ITH is a leading software developer headquartered in Innsbruck and specializing in software solutions for medical data management and connectivity in the healthcare sector. As a subsidiary of Siemens Healthineers and Tirol Kliniken, we are both active worldwide and locally grounded. Our team consists of 130 employees who are committed to shaping the future of healthcare with their passion and drive. Currently, we are looking to fill a full-time position for **Service Lifecycle Expert** (all genders) at our location in Innsbruck. This Service Lifecycle Expert will be working closely with our colleagues at Siemens Healthineers in their headquarters in Erlangen/Forchheim and all over the world. **Your tasks and responsibilities** - Supporting the Service Product Managers in various activities throughout the service lifecycle of our software solutions - Handling and coordinating update management activities for various products, including participation in strategic planning meetings, creation of upgrade guides, and monitoring upgrade performance - Representing service aspects in various steering committees and organize/moderate international meetings - Creating and coordinating service information and documentation, such as service strategy documents **Your qualifications and experience** - You hold a degree in computer science, information technology, or a comparable field - You have professional experience in IT service or IT product management with customer contact, ideally in the healthcare sector - Ideally, you have product knowledge of digital Siemens Healthineers solutions (e.g. Syngo Carbon or eHealth platforms) - You have a forward-thinking technical mindset and are highly goal-oriented in implementing identified opportunities **Your skills** - You are fluent in German and English, spoken and written: Our on-premises teams largely communicate in German, but we also communicate with our international colleagues in English - You are highly motivated and hold yourself to high performance standards. You love taking the initiative and advancing projects confidently and independently - You are a team player with excellent social skills - You can present and explain complex matters in simple and understandable ways - You are highly adaptable and maintain a strong customer focus, never compromising on quality **Our benefits** - Flexible working hours and home office options - Comprehensive learning and development opportunities for professional and personal growth - Well-connected location with subsidized public transport pass ("Job Ticket") - Company events, team building activities, abundant health initiatives (e.g. ergonomics training, yoga, communal running and cycling events, immunization program) - Free tea/coffee, fruit and healthy snacks - Competitive annual salary above industry standard (minimum € 50.000.), depending on professional qualifications, education/training and work experience Interested in learning more? Then submit your cover letter, CV (with photo), and certificates referencing the following job ID: 481490 We're looking forward to hearing from you. Siemens Healthineers Österreich wurde mit dem Zertifikat Great Place to Work® ausgezeichnet.