Professional Services Architect

(Hybrid role - 3 days in the office/week)

The role of Professional Services Architect (Presales) is primarily customer-facing in our largest accounts and prospects, working in opportunity pursuit alongside account teams to help position and plan the most strategic services programs which they will eventually oversee as program leaders or sponsors.

In this role, you will collaborate with sales and product teams to create our most advanced test automation and implementation strategies. This role includes high-level solution architecture and strategic transformation consulting. The Professional Services Architect (Presales) also provides key input into our services strategy and will be accountable for key global initiatives, objectives and key results within the organisation. As part of the Tricentis Professional Services Organisation, you will add to our culture and help sustain a best in a class services organization.

Key Responsibilities:

- Build strong relationships and partner with enterprise sales to position value of services from early-stage pursuit
- Lead and facilitate discovery conversations regarding all aspects of the testing lifecycle and test transformation leading to strategy creation
- Define services engagements with customers and their System Integrators
- Plan our most strategic Test Automation and Test Transformation service engagements
- Explain complex technical and business challenges to customers - support risk assessment and challenges and manage respective resolutions.
- Identify opportunities and support sales in converting them into viable projects
- Provide effort estimations and feasibility assessments.
- Develop creative solutions for complex problems in limited time
- Support creation and evolvement of project delivery methodologies.
- Helping to mature internal processes and share your expertise, including mentoring of Tricentis employees
- Ad-hoc activities appropriate to the position of lead consultant in relation to a client or internal offerings

Qualifications:

- 10+ years of experience in Tech environment, some of which must be in software and large transformation programs
- Native German is mandatory. French language knowledge is considered advantageous.
- Experience in software quality assurance and testing - ideally in the Tricentis suite of products
- Tech Transformation program leadership and/or senior individual contributor responsibility
- Pre-Sales and value proposition experience in large and complex
deals
- Exec stakeholder management, including experience with C-suite customer-vendor relationships
- Positive and professional demeanour with strong interpersonal and communication skills
- An eagerness to foster relationships at all levels and between different functions within our organisation
- Excellence in establishment and maintenance of effective relationships with customers, partners and peers
- Pro-active positive attitude and enthusiastic mindset
- SAP Consulting or program leadership experience desired
- University Degree in business related field or equivalent experience
- Experience with DevOps, Agile, Waterfall development practices & Project Management
- Willingness to travel
- ISTQB qualification

Tricentis Core Values:
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviours we model that create an enjoyable and successful Tricentis life.
- Demonstrate Self-Awareness: Own your strengths and limitations.
- Finish What We Start: Do what we say we are going to do.
- Move Fast: Create momentum and efficiency.
- Run Towards Change: Challenge the status quo.
- Serve Our Customers & Communities: Create a positive experience with each interaction.
- Solve Problems Together: We win or lose as one team.
- Think Big & Believe: Set extraordinary goals and believe you can achieve them.

We offer:

- Supportive and engaged leadership team.
- Career path and professional & personal development.
- Hybrid work environment.
- Modern and new office space in Vienna.
- A number of leave offerings: volunteer days, vacation days, public holidays, and flex/floating leave days.
- A team of passionate professionals who are experts in their fields
- Events for employees to learn, celebrate and socialize (training sessions, hackathons, parties, sports events, board game gatherings, BBQs) and much more
- And more

We are under legal obligation in Austria to indicate the minimum salary, which is EUR 53.802 gross per year for this position according to the IT collective agreement. However, our attractive compensation packages follow current market salaries and can therefore be significantly above the indicated minimum salary.

Wir sind in Österreich gesetzlich verpflichtet, das Mindestgehalt anzugeben, welches laut IT-Kollektivvertrag für diese Position € 53.802;
- brutto pro Jahr beträgt. Unsere attraktiven Vergütungspakete orientieren sich an den aktuellen Marktgehältern und können daher deu