Cloud Solution Architect

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

**Responsibilities**:
**Customer Centricity**
- Customer Satisfaction - Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services (Exchange online, Teams, SharePoint Online, Azure AD, Endpoint Mgmt Security & Compliance) expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes
- Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement

**Business Impact**
- Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft's M365 value proposition and get value from their investment in the Microsoft technology.

**Technical Leadership**
- Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals
- Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.

**Qualifications**:
Languages: German, English (both fluent)

Relevant years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting

OR

Relevant years experience working in a customer-facing role (e.g., internal and/or external)

Relevant years experience working on technical projects.

Deep knowledge of solution architecture, design, implementation, and/or support of Cloud and/or hybrid messaging/collaboration/unified environments.

Certification in one or more of the following technologies preferred: Microsoft Azure fundamentals, M365 fundamentals. Cloud Security, Teams Administration, SharePoint Certifications

**Professional**
- Business Analysis: Identify business needs and determine solutions to business problems, process improvement, organizational change, or strategic planning and policy development.
- Relationship Building. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects.
- Collaboration and Communication - Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills. Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, Messaging/collaboration/Network/Security administrators, and solution architecture teams).

**Technical**
- Foundational-level knowledge of cloud services, such as standard practices, considerations, and benefits.
- Fluency in SaaS solutions; particularly all Microsoft 365 offerings and familiarity with the Microsoft 365 cloud service options.
- Domain experience Microsoft 365 and Microsoft Azure solutions, and understanding of how Microsoft Security, compliance, and identity solutions can span across these solution areas to provide a holistic and end-to-end solution.
- Ability to understand business requirements and customer problems and solve them through cloud technologies required
- Technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management required.
- Competitive Landscape knowledge of cloud platforms. Technical aptitude and experience to learn new cloud technologies and understand relevant cloud market trends.
- Understanding of M365 partner ecosystems and the ability to leverage partner solutions to solve customer needs.
- Breadth of technical experience and knowledge, with depth.

**Required expertise**:
Subject Matter Expertise in at least
**two **of the following M365 solutions:

- Microsoft Teams, Teams Phone, Exchange Online

**Preferred expertise**:

- Microsoft Teams, Teams Phone & Rooms
- Exchange Online
- SharePoint Online & Viva platform
- Power Platform Solutions
- Windows & Cloud Endpoint
- Identity and Access Management
- Information Protection
- Governance & Risk Management
- Compliance Management

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.