Senior Technical Service Development Manager

**Become a ‘**Senior Technical Service Development Manager **(M/F/d)' at Orange Business Services** At **Orange Business Services,** part of the Orange group, we are looking for reinforcement for our team in **Berlin**, **Frankfurt** or **Vienna**. We are convinced that data is an exceptional but still underutilized resource_._ We work every day to unlock the full potential of data and achieve positive change. **Who are we?** We are a full-service provider of big data and cloud solutions. We are pioneers in holistic consulting, planning and implementation of digitization projects, and cover the entire spectrum of services. We are different, creative and courageous - professional and open to new ideas. We are authentic and passionate about what we do. **Your Mission: Delivery Excellence.** You are responsible not only for excellent service delivery - based on SLA - but also for ensuring proactive continuous improvement and joint roadmap implementation for our key customers to maximize value. As Senior Technical Service Development Manager you are fostering a productive environment on a customer service team to ensure the team is keeping pace with service demands. You have a thorough understanding of both, customer and business needs and can come up with solutions that satisfy both parties. **Key Elements**: - **Continuous Improvement & Customer Roadmap** - Customer relations and retention - Continuous improvement pipeline and customer advisory for joint growth - Coordinate architecture planning, design, building, operation, and enhancement of central platforms, as well as the associated data connections - Coordinate implementation, optimization, automations, and maintenance of CI/CD workflows especially in the public cloud - **Project and Service Management** - Project governance & customer experience - Ensuring timely delivery of tasks and service packages - Monitoring & fulfilling service SLAs - Reporting of Service Delivery KPIs - **Cost Control and Optimization**: - **Resource management** - Responsibility to ensure proper resources staffing for the project and services - Identification of the necessary upskilling for anticipated skill need **Your Strengths**: - You have several years of enterprise level professional experience in technical project management/service management for the setup, operation and enhancements within cloud platforms - You are obsessed with customers - you have a deep understanding of the customer side and great drive to enable long term partnerships and growth - You are experienced with agile working methods (e.g. Kanban, Scrum) - Technical ability, people skills, leadership skills, empathy, a positive attitude, a willingness to serve, multitasking and organizational skills are part of your profile - You have a vision and the ability to see the big picture - You like to work independently and self-reliant and approach tasks proactively - Absolute diligence with a high degree of flexibility and commitment complete your profile - You have business fluent knowledge of English - Knowledge in German is of advantage **Your Work Environment**: - Competent colleagues with a lot of experience and great expertise in web technologies, Big Data and cloud services - Cool projects with well-known, national and international customers - Steep learning curve through involvement in various projects and further opportunities for professional development - Flat hierarchies, a "Duz"-culture and clear, direct communication - Plenty of creative freedom and the opportunity to contribute ideas - Flexible working hours, extraordinary team events and some surprises - Good work equipment with either Apple or Lenovo - Choice of iPhone or Samsung as mobile phone - For more information please visit our career page **We look forward to getting to know you** **Contract**: Regular